Raffles The Palm Dubai

Hi, I wanted to share some feedback after my recent stay at Raffles with my two young boys. We’ve only just got back to Manchester and I felt I should write something straight away because of how special the trip was. Right from the start we felt very welcome. Aira and her team – Thopan, Melanie and Su – looked after us so well in the lounge area. They were kind, attentive, and really made the effort with my children. That meant a lot to me as a parent and is something we’ll remember. It wasn’t just good service, it felt genuine and thoughtful. I work in senior management myself and I was very impressed with the way Aira led her team. She showed real leadership and brought the Raffles values to life. It’s rare to see that so consistently. Because of her and her colleagues, we left with more than just nice memories – it felt like we’d been cared for. My boys even asked if we could stay longer! I also want to mention Vlora, the Guest Relations Manager. On our last day she was fantastic. She managed everything for us in such a calm and professional way, and at the same time was warm and friendly. I honestly think she’s the best Guest Relations Manager I’ve come across anywhere. I’ve stayed in other big hotels like Atlantis and The Royal before, but for me Raffles stands out above them. The facilities, room service and pool were excellent, but what made the biggest difference were the people. The staff I’ve mentioned turned a good holiday into something unforgettable for me and my children. Thank you for making our stay so memorable. We will definitely be back. Kind Regards Arif Kola