Pontresina Sporthotel

Great location in the town and easy access to the train and buses. Beautiful hotel clean, very large rooms and desk service was fantastic. My only complaint was that we came in from dinner 1 night and stopped by the restaurant for a coffee and dessert. The woman running the restaurant couldnt have been nicer but told us she had no room for us but we could go to the bar and order. So we went to the bar and relayed that we were sent over from the restaurant and we could order coffee and dessert. Well the bartender who spoke english seemed to have no clue what I was talking about. I should have just said screw it by then but out of principal I went back to the restaurant and told the woman that the bartender had no idea what I was talking about. She personally brought us back over to the bar and took out 2 dessert menus from a drawer and handed them to us and showed him where they were. So we ordered and waited at least a 1/2 hr and I was ready to leave (but my wife talked me out of it) when finally the cappuccinos and desserts came. It was one of those situations that was just so screwed up from beginning to end -it just wasn't worth the aggravation. Anyway I am sure this could have been avoided if people were simply properly trained. Anyway I really did love this hotel but I would never bother eating here if I had to put up with this kind of grief and aggravation. There were plenty of other excellent places in town to eat.