Monument Hotel 

Our first visit to Barcelona and what a treat! The Monument Hotel was truly a five star experience. This hotel, and more importantly the staff, surpassed all of our expectations. The hotel itself is beautiful - resurrected from a structure built long ago, but it is the people that make all of the difference. Warm, smart, polite, and attentive, are words that come immediately to mind. To begin, the concierge staff is AMAZING; Xavi, Juan, and Chresten are a team all- stars! They are super knowledgable about the city and truly go the extra mile to make your stay an unforgettable one. From making dinning reservations, giving precise directions on how to get places on foot, to last minute efforts to get you seats at places where there is no capacity - their service goes above and beyond! Other staff members are very helpful, and willing and eager to please. Laia, who is part of the F&B team could not have been nicer and enthusiastically knowledgeable about her city. The housekeeping staff worked like clockwork; the minute we left our room, the room would be cleaned, sheets changed, and refrigerator restocked. Front desk staff and the check-in/check-out process was efficient and took only a few minutes. The staff at Glasss, as well as Bera, highlighted by the service of Massimo and Hammington, were wonderful - trained professionals who served swiftly and with warmth. We have stayed at and enjoyed numerous highly rated hotels, but this was one of the best to date - by far. The location is perfect, and you will be right in the heart of the city, within walking distance of so much that Barcelona has to offer. Thank you Monument Hotel for an unforgettable experience!