Four Seasons Hotel Macao

As usual, I requested a room near the elevator and on a high floor due to my increasing mobility difficulties. Among all the hotels I have visited, Mr. Ken Chao, Guest Relations Assistant Manager, truly stands out and deserves the highest recognition. He impressed me not only with his warmth and sincerity, but also with the way he regarded me as a very important VIP, though in reality I am simply an elderly guest holding a complimentary pass from Sands. I had submitted my request hours before check-in, and Ken responded swiftly with thoughtfulness far beyond my expectations. In addition to the shower chair and anti-slip mat I asked for, he even suggested a handicap stand stool. He also arranged a room with a spectacular view, creating a sense of harmony and synergy before me. Out of misfortune, I missed another of his kind emails explaining where to board the hotel’s free shuttle. Yet to ensure that we could board smoothly after check-out, he personally offered to make the booking for us. Such heartfelt consideration and genuine care felt far more than service—it was as if everything was personally and tailor-made just for me. Apart from Ken, I must also mention Mr. Adam Lam, Front Office Manager, who kindly led us to the restaurant when he learned that we were hungry, and only left after settling us comfortably. Jessie was wonderfully efficient, making the check-in process smooth and quick while also securing a table for us. Cathy from the Spa was equally remarkable—so helpful and attentive that I could not miss the chance to mention her. Indeed, from the management team to the most frontline staff—from the concierge to housekeeping—everyone responded swiftly and with care. When I requested a teapot, they surprised me by also providing a tea bag for us to enjoy. The room was spacious and delightful, especially the bed, which was neither too hard nor too soft, but perfectly supportive so I did not wake up with backaches. Another highlight of this hotel is its outstanding swimming pool. I used to favor the pool at the Parisian, but after this visit, I believe this is the very best in Macau. With attentive service offering cold drinks, fresh fruits, and even ice cream, the experience was unforgettable. After such a stay, I feel there is no other hotel in Macau I would consider.