Name: West End Hotel
Address: Thurlow Road, Nairn, Nairn, Nairn, IV12 4EZ, United Kingdom
Rating: 0

Elevator/lift

Smoke-free property

Garden

Terrace

Express check-in

Outdoor furniture

Reception desk

General

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Wheelchair Accessible

Wheelchair access to restaurant

Accessibility

Coffee/tea for guests

Breakfast

Snack bar

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Picnic area

Recreation

Free parking

Parking

Pets Not Allowed

Pets

Location

At the hotel

Nairn Beach

Iolaire

Inverness Airport

Dornoch Airport

West End Hotel

Easy late check in, quiet location, friendly staff, cleaning very good.Dividing walls between rooms quite thin though.

Great stay, the staff was friendly and our twin room was large. Dinner was excellent!

Everything good.  Didn't eat there at all -so cannot comment on the food.. But room clean, bed comfortable, location excellent . Nairn is a lovely town to stay in

Warm welcome from reception and a pleasant room led to an enjoyable stay at the West End Hotel.

we've stayed before an will do again...lovely hotel an Fantastic friendly helpful staff ...The surrouding area is lovely Thanks for looking after us

The Check in was fast and easy Louise later served at the Bar as well an couldn't be more friendly and Helpful we will definitely stay again

My single room was clean and perfectly equipped. The bed was comfortable and the coffee/tea provided in the room was nice.

Nairn

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The West End is quiet, clean, comfortable and was perfect for my short stay in Nairn. It's close to the West Beach and within easy walking distance of the town centre and the station. The staff, Andrew & Louise, were lovely - nothing was too much trouble and they were kind and friendly throughout my stay. I can wholeheartedly recommend.

I have stayed here on several occasions and, as always, it has lovely staff and was clean and comfortable. However two issues made it a less happy experience than i would have liked. Firstly there was an unpleasant smell in the bathroom. Not what you're thinking but oddly, it smelt like cat pee!The other issue was that my TV and remote were not talking to each other so I had no TV access. A member of staff did try to sort it but eventually gave up with the comment "it does this sometimes". I spent an unhappy two hours Googling and eventually sorted it myself. However, given that i specifically mentioned that I wanted to watch F1 qualifying, that I hadn't unpacked at the time when the staff member was in my room, that this was a known issue and that the hotel appeared to not be at full occupancy, why on earth was I not offered an alternative room?

West end Hotel

I came in late at night after hours and at the top of the stairs there was a cleaning closet left open with the light on and cleaning supplies laying out all over the floor. Everyone was clearly already gone and asleep and it was just left like this. Very odd. When I woke up in the morning, these cleaning supplies were still strewn out all over. Because of my late arrival nobody explained the hours of breakfast were only until 9am and since I had arrived so late I slept in to recover. I was really bummed to come down a little after 9 and discover that there was no longer breakfast. I could see there being a strict policy for a time cutoff if you were a large hotel but this was a tiny bed and breakfast. I explained that there was a lack of communication and they didn’t really care. There was no attempt to make it right. Pretty disappointing.

I have stayed here a few times over the last year on business trips. Friendly, clean and tidy and good value for money.  The King and double bedrooms I have stayed in are spacious and the beds and pillows very comfortable. Nice touch that when they get to recognise you as a regular, a room upgrade is simply done as a nice gesture without asking - excellent customer service that puts the guest first. Happened at least three times fairly recently

Great value independent hotel.

I really like this hotel, especially as it has a lift. However, his time i was in room 7 which, oddly, had 3 sets of drawers but nowhere to hang clothes. There was no wardrobe, hanging rail or even a supply of hangers (fortunately I'd brought a couple with me)and only 1 hook, on the back of the door. I resorted to using the towel rail to hang my work clothes on! This niggle aside, it was a well priced, clean, comfortable and quiet room and I will return (with more hangers, lol).

Room 7 needs a wardrobe!

Stayed twice in a week; different rooms; no breakfast. One was rather chilly, the other toasty. One quite small, the other more spacious.Pillows could do with replacing. Water pressure for showering could do with a boost. Mattresses a bit trampoline-like - I woke every time hubby turned over...but i guess it's just different to what we're used to.Good level of cleanliness. Hotel's lovely and quiet.Had a warm welcome from friendly, helpful staff. :)

A tale of two halves...

Felt like a visit with favorite relatives instead of staying at a “stiff” hotel. Lovely staff up front, at breakfast, and room servicing. Small bar downstairs but NO pub parties until midnight. True spirit and hospitality of the Highlands without the “Touristy” feel of the golf club mansions. This place is also totally noise free. Excellent value for an extremely affordable hotel with no mints on the pillow.

The hotel itself is a nice property and our room was spacious and well equipped - apart from the bathroom door that sticks really badly & needs fixing.The carpark is very tight - I’m glad it was not me driving and parking.Dennis on reception was very welcoming and helpful - and breakfast was fine.Unfortunately we had some issues with the servicing of our room - a glass missing - and then when replaced, cups & glasses not washed properly each day, stained pillow slip - which I asked to be changed - towels not replaced, sopping wet towel left in the bath, bed left unmade - it was nothing major but annoying.  Surely, it can’t be that difficult to have a check list of what is supposed to be done?

Generally ok, but a couple of issues.

The property was nice and located in a very peaceful location, trains are accessible to Inverness, and you can get accommodation cheaper than in Inverness city center. The hotel is very close to Nairn Beach.However this place lack a restaurant, but you can prebook the meals within the hotel,if you want.

I booked the West End Hotel as an overnight staging point for a triathlon event starting early the following morning. It was ideal, given the start line was at Nairn beach, a mere 5 minute walk away.I have to say, in a day and age when many hotels have lost a sense of personal service and warmth, the West End Hotel is a definite exception to the rule. Check-in was speedy and hassle free, and the hotel staff gave me a particularly pleasant welcome after a long and rather tiring drive.My room was perfectly nice, with a sea view. The bed was comfortable and the room nice and airy. I didn't opt for breakfast as i had an early start, but i heard from another competitor who was staying that the staff had kindly put some fruit and pastries into their room fridges as sustenance before the race.The hotel has private parking but there is also plenty of free on-street parking around it. I left my van there for a couple of nights until the end of the race and knew it would be safe.The ideal hotel for me for the night, and i couldn't have asked more from the staff. Recommended.

West End Hotel

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