The Carlton, Moscow

Russian citizens must have an original Russian passport upon arrival.

Front desk is open 24/7.

The hotel charges a fee for general cleaning when checking in with a pet (a dog up to 10 kg). Cost: 15000.00 RUB.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Сhildren 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in at the hotel is carried out strictly on internal passports, citizens of the Russian Federation on foreign passports are not checked in.

In the Superior category, only the view to the inner courtyard is possible.

Privileges The Carlton Club:

- Summer terrace with panoramic views of Red Square and the Kremlin

- Five gastronomic presentations during the day

- A rich selection of wine, beer, alcoholic and non-alcoholic drinks without limitation

- Individual check-in and check-out

- Own concierge service

- Priority reservations at the spa, bars and restaurants of the hotel

At the time of accommodation, Guests undertake to make a deposit at the rate of one day (maximum four days) in the form of preauthorization of the payment card in the following amounts:

Superior, Deluxe, Grand Deluxe, Club or Executive Suite – RUB 10000.00;

Luxury Carlton, Luxury Moscow – RUB 25000.00;

Presidential Suite, Imperial Suite – RUB 50000.00.

Payment of the deposit in cash at the rate of one day (maximum four days) is carried out in the following amounts:

Superior, Deluxe, Grand Deluxe, Club or Executive Suite – RUB 20000.00;

Luxury Carlton, Luxury Moscow – RUB 50000.00;

Presidential Suite, Imperial Suite – RUB 200000.00.

Upon departure, the Guest is refunded the deposit amount minus the cost of services rendered, fines and other payments.

Children are only allowed in the pool area when accompanied by an adult. Children under 13 years old can use the pool area from 10:00 AM to 06:00 PM, for children aged 13-18, time restrictions are not applicable, during the spa opening hours.