Cardo Roma, Autograph Hotel

I’ve been living in Rome for 8 years and throughout that time I’ve booked a lot of hotels in Rome for my staycation (reason why I’ve earned level 3 genius) this is by far THE BEST. As soon as you enter the hotel, the interiors and perfume scent already make you feel rested. It’s like stepping into a whole new world in Rome- thanks to the guest services team, especially those at the Front desk (Lorenzo, Mary/Maria, and the man whose name I forgot that was also very kind and had a bright and genuine presence..Paolo if I remember) You have the best Front Desk team.. and the best customer service in Rome if not Italy. I understand they don’t wear name tags but for the first time in 30 years, was sincerely interested to know their names. I hope Cardo Roma continues to take care of them and give incentives because they are golden! They possess the communication skills (both English and Italian) empathy, and a genuine desire to help along with the confidence of being a hotel representative. Thanks to Mary for also responding right away and sending maintenance to check the Netflix app, maintenance guy came right away and did his best to help, was very kind and helpful as well. When the app wouldn’t work, Mary arranged a better room for us and we were able to access my Netflix account and have our movie night thanks to her. She listened, solved the issue, and even apologized for the inconvenience- more than made up for it thanks to her kindness, humility and expertise. That is not customer service you can anywhere in Rome I tell you! Just Mary of Cardo Roma. :) Now I cannot book any other hotel in Rome after Cardo Roma so I will surely come back for more staycations and will highly suggest it to friends and relatives abroad. Also, in my experience, when other guests are not happy, it affects other guests and bring about problems during the stay- not the case in Cardo Roma, it was peaceful and I could feel that the other guests were also having a nice time. Go ahead and book! First time for me in 8 years of living in Rome to really experience a good staycation and to give a 10. Beautiful art pieces as well. Inflatable pools for kids were so much fun. I could keep raving about my stay. Keep your employees happy and Keep up the good work!!!!