Name: Serenity House
Address: Brook Street, Glemsford, Glemsford, CO10 7PL, United Kingdom, Glemsford, Glemsford, Glemsford, CO10 7PL, United Kingdom
Rating: 6

Smoke-free property

Heating

General

Non-smoking rooms

Rooms

Free Wi-Fi

Internet access

Internet

Parking

Parking nearby

Contactless check-in and/or check-out

Health and Safety Measures

Location

At the hotel

Cambridge Airport

London Stansted Airport

London Southend Airport

Serenity House

I have recently had the pleasure of staying at the B&B..... I read the reviews on Tripadvisor after i had booked and has a little apprehensive, but was relieved when i arrived.  The host was a welcoming and friendly man, the bed was the perfect firmness, it was quiet and peaceful and i was tempted to stay another night, but i had to work.
The local Chinese restaurant that our host suggested, was the best Chinese i have had for a long time.
I will be booking again, when i'm next in the area !
The house and the hospitality is truly superb

Spent five nights here over Christmas holiday.   The owners left a bottle of wine which was a nice touch.

Could have done with more than one roll of toilet paper...

We always do, but make sure you bring your own toiletries as none are provided.

Overall it’s a clean cozy cottage.  Would recommend to others.

Glemsford

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

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6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Home away from home

SUPERB !!

Lovely house in nice setting with parking facility in front.Clean and nicely decorated. Twin room , cramped with only one small stool to sit on. No heating even in the bathroom. "Breakfast basket" supplied in room a disgrace and the worst we have seen. 2 small tubs of Cheap quality pot porrige, 1 small juice carton to share , 1 small waterbottle to share. Two tiny apples and two small toffee cereal bars. Measued out small portions of coffee in tiny plastic pots and 4 small teabags of unknown origin. We asked the host if there was any bread and he said no!!Needless to say we had to source breakfast elsewhere for three days. Not happy and wont return!!!

Bed and " Breakfast basket" disaster

I didn’t actually stay here but had dealings with the owners who I purchased something from. Turned out it wasn’t in fully working order. Got the old ‘sold as seen’ story. No apology or offer to take it back. So I wouldn’t trust these people. Not pleasant to deal with so certainly would stay here. As a local you’ve got to question why anyone would stay in Glemsford anyway unless visiting family. It is the village with the least to offer around here. Lots of other lovely villages nearby such as Clare, Cavendish, Long Melford etc

Disappointing treatment

Looks good from the outside. But……… Breakfast is a bad joke, an insult.  A tub of instant porridge, a small apple, a small breakfast bar and a small bottle of water. On the tray:  4 small plastic boxes containing two carefully measured teaspoons of the worst tasting instant coffee I’ve ever had. Two very small UHT  milk containers. 
Four!! Yes a generous four teabags, a little sugar and the last containing some white stuff I didn’t want to know. There was a nice garden but we had no access.  A small dark room with a two seater sofa for socialising. Landlord gave no welcome at all. It’s only good point, it was clean and the bed fairly comfortable.  My advice. Don’t stay there.

Awful breakfast. Unwelcoming landlord.

DO NOT stay at this B&B!… Never in my life have I experienced such hostility and down right rudeness. 
 
On our arrival, Sat 8th July, my friends and I picked up our keys at around 5 pm - we’d booked 4 rooms. We then went off to an event, which we wouldn’t return from until very late. 
 
At 10:25 am on Sunday morning there was a loud banging on the door. Quite taken aback by how aggressive it was, I answered the door to the the host of Serenity House (if you can call him that) saying, “ time to check out.” 
I was preparing to leave and went to my, so called Private Bathroom, (I was in a room with a 4 poster bed which was described as having private bathroom and shower) which was on a corridor along with rooms 2 and 3 who were also using the same facilities, they’d charged £100 for my room. 
 
Dressed and packed, I was putting the finishing touches to my make up when, bang bang bang, again at the door. I opened the door again to a very aggressive, “Its 10.30 am, can you please leave the room”, I said I’d be 5 mins. 
 
Literally in 5 minutes, bang bang bang again, I opened the door and our no host said, “Right, you’ve had your five minutes, now out!” I couldn’t believe what was happening?  I asked him if he was always this charming to his guests? 
 
He said, “Rules are rules, It states a 10.30 am check out, its now 10.35 am and I want you out!” Your friends have already gone... 
 
My friends had gone to find somewhere open for some coffee as the breakfast room closed at 9.30 am. They’d asked him if he could please tell them where they could get a coffee - he directed them 8 miles away, he didn’t even offer to make them a cup. 
 
My heart was beating quite fast by now and I was feeling quite upset at his behaviour. I said that I’d wait there for my friends.  
 
Then his wife came out holding a baby, and said," can you please leave as we want to go out”.  I said that I would leave when my friends got back. I asked her if they we’re always so rude to their customers, she said, "I just want you out now”!   
 
I said, "I’m waiting here, and while I’ve got your attention, how come you’re charging £100 for a room in which you say you have a private bathroom and toilet facilities? Its not private, I’m sharing it with 2 other rooms." 
 
Her reply was unbelievable, she said, “What do you care, you’re not the one paying for the room”. (I was working and my clients were paying for my room).  I’m a musician and my band had been asked to perform at a stunning party close by which was a huge success.  
 
I replied, “I can’t believe you just said that?”  The room does not have the facilities that you say it does, to which she tried to explain some lame reason…which I cannot recall and again, she said, “you’re not paying so don’t you worry about it!" 
 
Then she said, "Get out now", and the husband said, "come on out”..  I said, "I’ve never in my life been treated so disgustingly".  She then said "why are you being so difficult, just leave. You’ve already ruined the party, why would you do that?" 
 
I said, "I beg your pardon? Ruined the party? Who told you that?... I make parties not ruin them!"  She said that our client had called them to say I’d ruined their party??… I said "Really??" 
 
I said, "how dare you, say such a thing, you know nothing about me?” " I’ve performed for The Kennedy’s, Picasso, The Prince of Bahrain.  I’ve played at The Royal Albert Hall on various occasions, never in my life have I ruined anybody's party.  Lets call my client and see what they say." 
 
Then she started screaming, "Get out, just get out!"  I said, "No, why are you saying this to me, I’m going to call my client".  To which she then said, "right, I’m calling the Police!"  I said "great! Maybe they can shed some light on why you are behaving like this." 
 
Whilst she did so,  her husband said, “right, out, now, I’ve asked you 8 times!" .. I said, "ask me again". By this time I was shaking and very upset. Not only had I been treated like a squatter but now I’ve supposedly ruined a party?   
 
To threaten to call the police and make false claims about our clients was shocking, disturbing, unnecessary and a highly upsetting experience. 
 
One more thing… One of our band members couldn’t find the place as there was no signal for sat nav and it was winding lanes of pitch-blackness. He frustratedly drove home with the keys to his room in his pocket.  
 
The B&B were aware of this as my colleague had advised them.  They were also advised that the following day when the post office opened, that the keys would be returned.  
 
Regardless of that our clients were advised before 11 am on Sunday morning that Serenity B&B had taken their credit card details to charge not only for a new key but for a new lock for the house and the door of the room where our band member was supposed to have slept. Isn’t that illegal?  
 
Never again!!!! 

Awful Experience!

I have stayed in many places ranging from backpackers hostels to 5* hotels but I have never been treated so badly as I was here. The host, (I use that word extremely loosely) was banging on my door and yelling at me at 10.30 in the morning because I had committed the heinous crime of oversleeping. He then proceeded to stand threateningly at the bottom of the stairs with his arms folded whilst I carried my luggage out. The accommodation itself was very average and the bathroom was across the hall. Tea and coffee making facilities consisted of a kettle, two little cartons of milk, one tea bag, one teaspoon of sugar and one of instant coffee. The last three items were all kept in little plastic containers that I can only describe as very similar to the ones my grandmother used to keep her false teeth in! All in all a thoroughly unpleasant experience. If anyone needs to stay in that area and this is the only place available I recommend buying a sleeping bag and staying in the local bus shelter! You'll get a better welcome! 

In order for this review to be accepted I have had to tap one circle to rate. There doesn't appear to be a minus rating.

Rename to 'Inhospitable House'

Shocking! Booked three rooms for business partners to stay there for the night, the description clearly states including breakfast, however, they were offered a bowl of porridge and coffee making facilities in their bedroom.... Never again!

Serenity House

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