Plazamar Serenity Resort

This review is based on a one week stay June 2025, five adults two babies, two self catering rooms during school term time so not at full capacity. Demographic seemed mostly families with young pre school or infant school children, predominately British & Irish. First impressions count. Lady at the reception was excellent, friendly and great grasp of English, I'm embarrassed to say it was far better than my grasp of Spanish! We were early arrivals before the normal check in time but as we were travelling with family including two babies we had two rooms booked, the resort had had the foresight to ensure one had been readied before we got there so at least we were able to use that one and get to the air con until the second room had been serviced. Both rooms were good, spacious contained everything expected and most important they were spotless, obvious that the staff were paying attention to detail. Air con was spot on, effective and lovely to walk into out of the heat. Beds and pillows very comfortable. Bathroom clean and functional. Kitchen area again functional complete with kettle and toaster. We were self catering but did use the restaurant a couple of times for breakfast/lunch, €18 per adult per sitting, food was ok, plenty of it and fairly decent selection and included unlimited drinks, no Michelin stars but we didn't pay Michelin star money! It was value for money, cheaper than eating out plus the added convenience of not having to leave the premises on the lazy can't be a*s*d days! The pool is almost always the most important area of any hot holidays, opening time for the pool was 1000-1900, that's 10am to 7pm for anyone that doesn't do the 24 hour clock. The pool is blocked off with an overnight barrier and also the sunbeds are chained and padlocked until pool opening. This felt a little to late, especially as we were only there for a week so felt like losing valuable time. The weather was as expected hot and sunny and sitting around for a couple of hours waiting to be able to use the pool and sunbeds was frustrating but that's probably as a result of the bed blockers brigade, there was the usual clammer for sunbeds at opening but this soon died down and there were plenty to go around even for the late comers. I imagine this would be more of an issue during school holiday time when occupancy of the resort maxs out, perhaps this might be an option for the policy to be flexible around demand/peak periods. The pool/s are of a decent size cleaned every morning, little bit of algae around the side, it was scrubbed every day but still came back as the day passed probably due to the amount of sun lotions from swimmers, water quality was good and clear, life guard could do with better positioning rather than just on a chair without full view of the whole area. There is a very fast water slide that you just have be mindful of swimming past it but just use common sense and there are no issues. The thing we did love about the pool was the lack of slippery tiles, the whole area has been astro turfed and although this does get hot under foot just like a tile would it is very grippy and not once did I see anyone slip over on the wet floor, no gut wrenching deafening crack of a child's head or back smacking the floor and no cries of pain. Yes it would still hurt if you did fall on it but far less than hard tiles, I think most of us will know the pain through misfortune of experience! The Entertainment team worked their socks off from early morning to late night six days a week, Sunday is a well deserved day off for them to recharge. Evening entertainment was good fun with a decent variety of family rated shows, finished by no later than 2300 and no noise issues for people to get their heads down. Overall, location excellent, close enough to restaurants, bars, shops and beach, transfer from/to the airport fairly quick and painless, staff excellent, friendly and helpful, resort area clean and tidy, food decent for the money. Facilities excellent save the one issue with regard to pool opening time. Good solid three star family resort! Overall Excellent.