AQUA Hotel Bertran Park

A great budget hotel with brilliant friendly staff. From the minute we walked in the hotel to the minute we left, we encountered only happy, smiling friendly helpful staff. The reception staff were really helpful even helping to get a specific football match on a tv for us to watch whilst we waited for our coach on departure day. The cleaners maintained our room very well every day and greeted us with a smile and a ' bon dia ' or similar whenever we saw them. Restaurant staff were just as friendly and helpful, working very hard and efficiently to maintain a great selection of food. Always smiling and happy to get any missing items and admirably working with real pace and urgency to ensure guests had the food choices they may want. There was a real team spirit here and throughout the hotel. The man cooking the omelettes and fried eggs, ran into the kitchen to get more bacon when he saw that it had ran out and I seemed surprised. Bar staff were amazing even bringing drinks to peoples tables with a smile when requested to. The same urgency and smiling service was seen in the bar area as throughout the hotel. The bar staff never stood still, either serving or cleaning the bar and pool area. As everywhere else nothing was too much trouble. We had a late airport transfer and even though initially the hotel did not have any availability of us keeping our room on.( We had not requested this until the day before departure) .Somehow the reception liaised with housekeeping and sorted this out for us. A very slight negative no FULL FAT Greek style yogurt available only fruit flavoured we can live with that and look forward to returning to Aqua Bertram Park should we ever be staying in this area. Thank you very much Aqua Hotel Bertram Park your hotel team made our holiday memorable. Enjoy your well deserved break when the season ends.