chic&basic Reding

PLEASE READ THIS ENTIRE REVIEW! We stayed at this hotel in 2021 with family and loved it so booked again in 2023 as couple following a transatlantic cruise. I fell at end of cruise and checked into the hotel with multiple serious injuries including a concussion, broken arm, multiple facial lacerations and a dislocated knee cap. The staff could not have been more understanding and supportive meeting our every need in our distressed situation. The manager, Nacho, was a very kind man who made a room immediately available for us at an early morning check in. Staff checked on me daily, brought ice packs to the room and tried to assure our comfort until our flight. They even came to the room and helped us down to the taxi to the airport. In the flurry of loading me to go home, we left an expensive watch that had sentimental value and a large sum of money in the room safe. We contacted the hotel when we arrived home and the manager, Nacho, went to the occupied room, opened the safe and inventoried the contents, and called us assuring us they would be held by the hotel no matter how long. My long recovery and other problems prevented our return to Barcelona until this year. Although the hotel generously offered to mail the items, my husband did not want the watch mailed. We returned to Barcelona in April and went to the hotel. Nacho was called and came from another hotel, retrieved the money and watch from the safe as promised and returned them to us. We are so grateful and impressed by his actions and his ethics. Nacho is Ignacio from Leon, a gentleman and true professional in the hotel management field. He and his staff are above reproach and exhibit concern and empathy for their guests. We love Chic and Basic for the rooms, location, breakfast and most of all the trust we have in them to take care of their guests going above and beyond expectations. Nacho and Chic&basic Reding are wonderful!