Name: Econo Lodge
Address: 2501 S Service Rd, West Memphis, West Memphis, West Memphis, AR 72301, United States of America
Rating: 4

24-hour reception

Elevator/lift

Smoking areas

Smoke-free property

Garden

General

Room service

Shower

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Coffee/tea for guests

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer services

Transfer

English

Languages Spoken

Barbecue grill(s)

Recreation

Free parking

Parking nearby

Parking

Outdoor pool

Pool and beach

Golf сourse (within 3 km)

Sports

Pets allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

West Memphis Municipal Airport

Memphis International Airport

Econo Lodge

West Memphis

The room was small (but that wasn’t the issue) when I went in I immediately started spraying everything down with Lysol the smell of the room was old I went to buy candles to lit. We had to ask them to come change the sheets because it had holes and stains in them. They couldn’t change both beds because they didn’t have more sheets so we had to wait till they washed more then come change them. We didn’t have enough towels in the room for it to be a queen room but again we had to wait til towels got washed and dried to get more. The carpet was a mess it was filthy and sticky we had to keep shoes on to walk on the toilet. Shower was too small can nearly fit in it. We couldn’t get any towels on the day we checked out because they said we were a checked out so they didn’t give us towels so we couldn’t take shower before we left we had to wash our old towels and use them. But we got what we paid for but I still at least expected us to have a clean bed nd towels down 

You get what you pay for

Absolute dump run by criminals. I booked a stay online, upon arrival I was issued room 126. When I opened the door I was immediately hit with a very strong odour of mold and mildew. The room was beat up bad, broken furniture, and just about everything was worn out. The carpet was wet towards the back of the room and a good size hole had been cut in the back wall near the floor, water could be seen pooling on the other side of the wall. Obviously a band aid fix to a major water problem that had been left long enough that mold had formed. The room was not fit for habitation so I requested another room and was told there were no more available. I had to go to another hotel for accommodations that night but econo lodge charged my credit card for the room that was not habitable anyways. i called and was told that I was charged as I had stayed the night, news to me? I complained to head office of choice hotels and they said the hotels are independently run and they had no authority over how they were run. It took 3 months to get a refund though my bank and both myself and my wife had to tell the bank that we did not stay the night and I had to provide a receipt from the hotel and did stay at. Econo lodge lied to the bank and the booking office about me not staying and tried to maintain the lie just to make an easy dollar. I will never again stay at an econo lodge anywhere nor will I stay at any choice hotel facility as they do not call about the clientele, their properties or their brand. They only care about the money and are more than willing to lie, cheat and steal to get it. 

Absolute dump run by criminals

I walked into the room and the odor and stench hit us right away. The pool was filthy it had trash in it. The bed sheets was filthy. It had stains on the linen sheets, which was dingy!!!! My wife left our luggage outside the door, She said we can't stay here. She went to the lobby for a refund.  I went to the lobby, and there were other customer in the lobby complaining. One lady said the phones wasn't working, she had exposed wires in her room. The lady said she had ask for towels two hours ago, she still hadn't received them. She said she was from Chicago and she stayed in some ratchet hotels but none like the Econo Lodge. One man said he saw a roach and he was going to Walmart to get some scrubbing bubbles and buy his own sheets.

I wouldn't recommend this Econo Lodge to anyone. I ask for a refund and I found another Hotel.

It's bad when the only thing going for a place is the Wifi. Wanted to book a pool and breakfast place, the hotel we stayed half way down on our trip wasn't available, this was the only other thing close in our price range (and it was inflated from the normal, something was going on this weekend). The only trouble is, the pool is full of dirty water and trash, and "breakfast" is coffee, nothing more.

Beds were not uncomfortable, but they were thin. Pillows were lumpy, sheets smelled like they were washed, but were also getting old, had holes and stains. Sheet was made on top of blanket, and no sheet between blanket and bed, so we had to remake them.

Shower was interesting. It's a standup unit with no tub, and you have to duck under the shower head to get in. Pressure was good, water was hot. So this wasn't bad. But you will have to get out to get dry, as you have to go under the head again, and it drips for minutes.  And if you are traveling with four, you will need to request more towels. I think the head of the cleaning staff came to inspect whether the customary two were there before giving us two more, and she was almost put out that we would need 4 in the first place.

No security lock on our door. It was noisy from the highway, and we weren't even facing it. While there were other families like ours with shell shocked faces with how bad the place was, there were also other people who were on the sketchy side. 

I know that Covid hit the hotel industry hard. Judging by how reviews here used to be, I'm guessing this hotel took a large hit. i hope they are able to rebuild to where they once were. 

But your sleep is important. We found it hard to sleep here. We wanted a bit of fun, well, I guess having Wifi counts, but the pool may as well be nonexistent with how much it's decayed without proper maintenance. We wanted a quick breakfast so we could leave early, we got none, not even a carry away bag. Doors with no security lock, doors that even when closed there's light shining through (I passed quite a few of these) are not acceptable. You may not want to, but spend the extra money. Go somewhere else nearby. You'll thank me for it when you do.

And Sam P? I know you are going to reply to this and say you'll take my review under advisement. I'm sorry, nothing you can say matters. How this place turned into a dive, I don't know, but I won't ever stay here again unless it says, "under new ownership/management" and has had a total refurb done. This should be shameful.

Your sleep is important.  Stay somewhere else.

I used one of those discount sites and was not surprised at the room. Check-in was easy and when I went to my room some of the steps had pieces broken off. There was a coffee machine in the room and the Cable worked fine, not a lot of channels though. The shower worked well and I didn't use the WiFi. It had noise coming from the interstate, but that didn't mess with my sleep. I wasn't surprised with the room. There were a few insects in the bathroom and I saw a roach....but no bedbugs.

Close to the Interstate

This place is a dump. First of all it’s on the highway and it’s so loud from the non stop traffic zooming by. The front desk man was extremely rude and acted put out to get up and and to also answer my questions. I asked for a downstairs room and they are all smoking so I said nah don’t want that. So I am on the 2nd floor and right when I opened the door it smells like cigarette smoke , hence the room below me must be smoking, I called the office and he said I don’t know what I am talking about that I am in a non smoking room. I asked him if he had another room and he said they are all the same. ( basically no ) .  The carpet is nasty 🤢 because the bottom of my feet are filthy now. In the bathroom you have to hold the commode handle down so that it will flush, the shampoo bottle has half the shampoo missing ( basically  used ) and so far I can only get two tv channels and they don’t have any breakfast as it is listed on the website. They do have coffee if someone brings some in for them to make in the morning. I wouldn’t want anything anyway from this place because it’s disgusting.

Never Again

This is by far the worse recommendation  trip advisor has made.zi also called trip advisor when I arrived and when I checked out..nohelp at all ..and I weren't able to speak to anyone above representative  on the phone to Express my stay at Econo lodge 

Don't  stay at Econo lodge  in West Memphis

the hotel was terrible the people there were not friendly that we asked for a room in the first floor and they gave us a room and the third floor the noise was really loud from the interstate highway I do not recommend this hotel for anyone I will not stay at this hotel its 2 run down the bed was not comfortable with the Rome was too small without a good value

No way

The room were very nice clean and cozy front desk clerk was very friendly and helpful the WiFi was great and the pool area was clean and family friendly I give this hotel a thumbs up and will visit here again

Excellent service

It's a crying shame the staff is very unprofessional the rooms have bugs crawling the shower wasn't clean even the door will not lock spoke with staff about a different room they said it was no more but yeah it was checking other people's in they had no reservations

Econo Lodge

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