Hyatt Regency Jersey City on the Hudson

I can't say enough great things about our stay at Hyatt Regency Jersey City!! The staff we encountered (Rob from HR, Nae, Jasmine, Lydia - the wonderful housekeeper with 20 years experience at this property, and Sylvester) were all so pleasant. They greeted each guest whom they passed in the hallway, lobby, etc. Such a friendly, accommodating, and environment. It's obvious that they take pride in providing top-notch customer service. Rob introduced himself as we were heading upstairs, and I was pushing my son in his wheelchair. He offered to take us to another elevator for direct access. As we were walking, Rob asked about our stay. I shared how impressed we were and mentioned that the fridge did not get cool enough for my liking. Rob stopped walking to send himself a text to contact the engineer to address the concern! About an hour later, the engineer shows up to our room to check the fridge. Excellent customer service, if I do say so myself. The parking staff in the loading/unloading valet area were friendly as well. They took time to explain the parking (valet and self-parking) and which made sense for guests' needs. There's a great view of NYC and the Hudson River in the restaurant as you enjoy a wonderful meal. The walkability is great. There are quite a few dining options. There's also a Whole Foods attached to the self-parking garage. To top off this wonderful experience, our room had spectacular views, especially views of the NYC skyline!! We enjoyed quiet evenings on the balcony. We were not ready to leave at the end of our stay. We've already decided that this will be one of our go-to family destinations.