Name: Kasauli Castle Resort
Address: Parwanoo Kasauli Road, Kimmughat, Kasauli, Kasauli, Kasauli, 173201, India
Rating: 8

Air conditioning

24-hour reception

Smoke-free property

Heating

Newspapers

Garden

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Room service

Cable TV

Minibar

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Slippers

Toiletries

Rooms

Ironing

Laundry

Shoe shine

Luggage storage

Telephone

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Restaurant (buffet style)

Kettle

Meals

Free Wi-Fi

Internet

Car rental

Transfer

Barbecue grill(s)

Billiards

Karaoke

Recreation

Free parking

Free Parking on Premises

Parking

Beach/pool towels

Pool and beach

Business center

Fax and copy machine

Meeting and presentation facilities

Business

Pets Not Allowed

Pets

Additional measures against COVID-19

Health and Safety Measures

Location

At the resort

Room amenities

Simla

Chandigarh Airport

Kasauli Castle Resort

Kasauli

We were group of 04Women along with 2 Kids, Hotel location is good there is market area where you can buy stuff. Mall road is approx 3kms from this property you can hire a cab to go there and in return you can walk up to till property. Property is well maintained, Lovely Garden. They have kids zone also which is cherry on cake. If you are looking for kids entertainment you can go for this place. Staff is helpful, Food is tasty, Service is prompt, We loved out 02day stay. They offered us garden room which is wonderful. Sanju served us during our stay he seems very polite and helpful. Mr Kamlesh Thakur also helped us during our stay. Overall the stay was good and memorable. Only one thing which i feel to work on Check out timings since its very early but you request hotel staff if anything available they will let you stay there. But property seems fully booked on weekends. 

Amazing Stay#Wonderful Hospitality#Nice Location

We stayed in suit room. Initally booked base room after going through excellent reviews, but once we enterd in hotel,had  no choice other than to make request for paid room upgradation. Inspite we stayed in TRANSFORMER facing suit room, there was frequent powercut and some time there was no power for half hrs. Hotel owner need to understand that rooms needed complete renovation. One can imaging the level of clening if you see fan blades in picture. Dampness was there on every corner of room.
Recreation room was not cleaned for years, hotel is using same as storage also.
If you leave property conditions, most of staff was 
cordial, Breakfast was also testy. 

Overall, reviews are overrated, seems manipulated 
and most important it was overprised also.
Smell and overpricing is common isssue with most of Kasoli Hotels.

Smelly Dusty Rooms.

I would highly recommend this place if you want peaceful stay in kasauli. Outstanding view of valley with cool breeze coming throughout the day and night.. 
Staff is very well mannered and take good care.
Beautiful and well maintained garden.. Rooms were very neat and clean.The facilities in the hotel were superb,the food was awesome....🤤🤤
Appreciate their efforts in keeping all our demand on priority...will definitely visit and recommend others for this property..☺️☺️

Beautiful property ❤️ Amezing Hospitality!

The rooms are clean, and spacious. The balcony has great views.  Food was tasty, service was prompt. The open area decor is very nice and pleasing. This is a value for money hotel. I would be happy to recommend it.

Great stay.

This is my 5th or 6th visit to this resort but the experience was not that great as it used to be. Firstly the staff is totally changed. We missed RK who was there for us always. Secondly and most importantly, the Christmas party was very dull. There were no games for kids unlike previous years. No Santa Claus to entertain the kids, the music closed at 10:15 pm. Nothing special but just 2 snacks for the 4 thousand charged extra for 25th. Kids were really disappointed and it would have been better to stay at home only. Hope the management takes appropriate steps to enhance the customer experience and provide value worth the amount charged.

Not the same Kasauli Castle

The place is filthy and the location is pathetic. The views from the windows are looking into the rooms of nearby hotels. There is constant noice of honking and traffic. The coaches are dirty. We did not have the courage to taste the food. We left the place within an hour of check-in. They refunded a fractional amount of money.

Unpleasant experience- we left within an hour of check-in

We just checked in today and made full pre payment but the service is pathetic and staff is rude...

We have kids and it's too cold here...they gave us heater which is not fully functional....we asked to replace or add one more....but the staff is denying and been 3 hours we are waiting for it...

This is bare minimum.....if the guest fall sick while staying with you who will be held responsible.....

Pathetic service...guests are left to die in cold

Booked for 4th July to 6th July 2021.

Stayed 4th July to 5th July 2021. 

I booked this resort based on pictures provided by hotel. 

Fake pictures are provided at the time of booking. 

On actual, room was not as per the photographs. 

1) Booking said valley view in Luxury Suits, but in actual it was just water tank views of other hotels. 

2) Room kettle was not working. When complaint made, i was told that no other kettle available. 

3) Room was infected with DEEMAK. 

4) No refund was provided when we complained for wrong commitment at the time of booking. We stayed for 1 night but hotel charged us for 2 nights.

Avoid this hotel at all cost if you are looking for 4-5 star facilities.

Hotel is unable to handle guests if more than 50% of hotel is booked. It is not designed in a way to handle. But hotel overbooks the rooms. 

If you book suite, you will get deluxe room. 

If you book delux, you will get basic room. 

They degrade the room category and do not refund if u complaint. 

Trust me, avoid this property if you want holiday to go good.

Fake room pictures. Complaints not entertained. Unable to handle occupancy.

Kasauli is so beautiful at this time of the year. Location of the Resort is so apt too.

Ive written in the past, local HImachali's really dont need any training for serving guests, it comes to them naturally. Staff was extremely courteous, food was really good as well. 

Overall zero complaints, just that crowd mix on saturday evening was beyond hotel's control. Had become too loud and wild. Hotel staff did all they could to tone down rowdy people. I hope Management can address this better next time.

Regards,

Beautiful location

Good vibes at night,awesome for stay too,bartender was really nice.the food was good and delicate...not too far from the main city but have to take taxi for reaching there..overall a good place to visit

Kasauli Castle Resort

Main amenities of the hotel

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Available rooms

Location

Description of the hotel

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Check-in terms and conditions

Paid on the spot

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