Name: Marina Bay Cap Cana
Address: Avenida Del Pescador,Fishing Lodge Cap Cana,23000 Punta Cana,DO, Punta Cana, Punta Cana, Punta Cana, 23000, Dominican Republic
Rating: 10

Location

Cap Cana

Indigenous Eyes Ecological Park

Punta Cana International Airport

Cap Cana Golf Club

Punta Espada Golf Course

Palma Real Shopping Village

Cocotal Golf and Country Club

Cortecito Beach

Princess Tower Casino Punta Cana

White Sands Golf Course

Iberostar Golf Course

Arena Gorda Beach

Macao Beach

Sirenis Aquagames Water Park

La Romana Airport

Marina Bay Cap Cana

Everything about Eden Roc at Cap Cana is first class, especially the restaurants. Our junior suite with pool was private and quiet, a great place for my wife and I to relax and get away from it all. Beautiful beach, infinity pool, excellent exercise room, best spa ever and impeccably maintained grounds round things out.

The staff is amazing with Santos being the most friendly, helpful, happy staff member we've ever met in more than 40 years of travel.

It should be noted, however, that luxury at Eden Roc does not come cheap. Not only are the room and food prices expensive, 10% service and 18% tax are added to the bill, as is common in the Dominican Republic.

My wife and I travel frequently and the most beautiful place with the best service in the Dominican Republic is the Eden Roc at Cap Cana.  It is the best place to relax, enjoy, have fun and feel completely safe.  Don't miss this great opportunity.

fabulous couples resort amidst some of the best beach and golf scenery in the world. The golf course was one of the best we ever played.  The food choices and freshness was unmatched in a Caribbean resort, but we most liked the overall feeling of first class attention-to-everything service.

My wife and I just returned from a 5 day stay at Eden Roc.  We had a spectacular two bedroom beachfront suite which was amazing!  The service level at Eden Roc is as spectacular.  A few to call out specifically are the sommelier at the restaurant (sorry his name escapes me), all the staff at the three restaurants, the bartending/server staff (Jimmys and Juan specially) and the beach staff (Elvis and others) who all made the experience terrific.  The food and drinks are 5-star at all the restaurants – spectacular!  
Reminder that it is not all inclusive nor is it cheap to stay or eat/drink at Eden Roc.  The only things that came with it are the breakfast assuming you go to it or else you can get for $40 delivery + the 28% extra.  Keep in mind EVERYTHING you buy has 28% added to it which includes 10% service fee (we assumed this is shared by serving staff) and the 18% DR tax.  My wife had a terrific year and she wanted to treat us so we didn’t budge on much while there.  This said, without comps or credits toward golf, spa and F&B it would be a decision to return.  The drop-off in service & food from the better all-inclusive is real however the cost between option & Eden Roc is large too.    
RE:  Activity.  Cap Cana is secluded for the most part.  Eden Roc has no tennis, no watersports (did see many boogie boards so may be offered), it has a very short beach to walk and only the Scape Cana area nearby for some activities which are at an additional cost.  Scape Cana is nice but I’d recommend keeping your expectations low and remember it is not cheap for what is offered.  
We only had one complaint which from our "concierge" person.  We received continuous very resistive comments from him when asking about going to other restaurants away from Eden Roc, walking a long beach (which is by Secrets btw) or even getting a car to go to casino in Punta Cana.  He is a very nice person and maybe it was cultural thing with him but we felt like he wanted us only to spend our money at Eden Roc.  Also, we were told on the last full day if we would sit with him for 5-10 minutes about re-booking another visit we would get credit for our current stay and future comps at that stay.  It not only felt very time-share like but somewhat offending that we didn’t get any credits/comps while spending an insane amount of money there.  
RE:  Families.  There were a lot of families with kids at the resort.  They all seemed to love their time there too.  However, we would never consider taking our teenage kids here with so little activity.  There were some teenage kids there but more so of families with much younger children.  The staff was from our viewpoint again terrific with the kids.  
Overall, we would give the resort a 4.9/5.0 score.  Reasons for the high score:  1) The service is second to none.  2) The food and drinks we had were amazing, 3) the property is impeccable and 4) our suite was incredible.  The only reason for the not perfect score is our complaint mentioned….didn’t ruin our amazing trip but worth noting.

We've stayed at many resorts in the Caribbean and elsewhere over the years.  Eden Roc Cap Cana is the best experience of all.  We particularly enjoy the beachfront rooms.  The resort management pays attention to the details that make all the difference.  And the food quality is consistently excellent.

We are currently at the resort, but didn't want to wait to write an outstanding review. Eden Roc is quite beautiful and elegant. The staff is outstanding - they go out of their way to be kind and gracious to all. The food is expensive, but very good. The web site doesn't do the place justice. It's like being in an alternative universe where everyone is kind, everything is beautiful, and there is no stress. If only we could stay for months....

Cap Cana is rather exclusive, and Eden Roc is even more so.  Yet, only a 10 or 15 minute drive from the airport.  This is an upscale resort geared to a quiet experience which caters to your every need.  Every member of the staff treats each guest as the exclusive guest in his or her home.  As well, the quality of the food is top-shelf....each meal better than the next.  And wonderful villas with private pools! With golfcarts to cruise around in the whole time.  Not inexpensive but well-worth it. We will be back.

Great suites with private pool. Food is good and lovely staff. Nice beach, a little small but really nice resort. Great for a quiet vacation. Food prices are a bit high but good good. Some local restaurants off the resort to mix it up. 

Punta Cana

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safe

mini-bar

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pets-allowed

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park access

Beautiful Place to Relax in Luxury

Great resort catered to traveler looking to relax with great food/drink & not afraid of the cost

best of the best

I don't want to leave Eden Roc!

Upscale resort geared to a quiet experience catering to your every need

Terrific vacation

The only place to Stay in the Dominican Republic

A most memorable vacation

Three night stay for two of us in early March 2018 in Junior Garden Suite number 17 - £3,360.42 i.e. £1,100 a night B&B paid in advance from the UK. Three dinners and three beach side drinks took the extras bill to US$ 908.05 (approx £654) so the total cost for three days was £4,013 or £1,338/night - that makes any equivalent Relais & Chateaux in Europe or South Africa (we have stayed in over 20 so are making a fair comparison) look really good value. Watch out, there are taxes of 10% tax and then 18% tax on top on all bills so US$100 becomes $110 and then $129.8, i.e. all stated tariffs are 30% more than shown. This is clearly stated on all menus and not Eden Roc's fault but caveat emptor.

JUNIOR GARDEN SUITE

Entrance hall, large bedroom cum sitting room, picture windows with French doors to the garden and private pool. Large very comfortable bed. Large bathroom suite with jacuzzi (of which more later) "his n her's" basins, indoor and outdoor showers, double walk in wardrobe with safe, separate loo. Bath robes, towels Aqua de Parma smellies.

Hot water took a very long time to arrive both inside and out and was never too hot to use straight away - no cold tap used. Asked for a post dinner jacuzzi one night but the maid had filled the jacuzzi with COLD water and the circulation pump could not be turned off. A romantic evening was spoiled by maids returning and maintenance men with spanners dismantling the pump.

Outdoor plunge pool was a nice touch but a contra-current swimming feature was not provided. Pergola and sun loungers in a semi private garden, semi private because although there are party wall hedges between suites the rear area is an open pathway to allow groundsmen access with fumigators of acrid smoke every evening to kill mosquitoes. Fortunately their machinery is noisy so there's time to cover up before their arrival. No outdoor towels provided but plenty of indoor ones.

Minibar - not as ruinously expensive as some hotels but still worth avoiding. The fridge didn't work and although ice buckets were readily available allow a thirty minute delivery time. Free water bottles in the room and at the gym, also sometimes by the pool.
Kettle for tea making provided at no charge - coffee maker provided too.

BEACH CLUB - a five minute golf buggy ride away - gym, pool, two restaurants and a nicely maintained beach with sunloungers with shady palm leaf parasols. Lots of beach facing rooms in this area too. Fresh fruit on kebabs provided "free" at about 11am every morning. Pool towels provided.

GOLF - there's a very well maintained links course available adjacent to the Beach Club at, we were told, discounted prices for residents but we are not golfists so can't comment further.

SERVICE - initial welcome good, non alcoholic cocktail and cold towels. Tour of the estate in golf buggy by charming hostess. Later experiences of the front desk patchy with staff whose English was not good enough for a Relais & Chateaux - fortunately we speak some Spanish. Anything off piste appeared too difficult. European staff - British manager Ryan and Italian Restaurant Manager (?) redeemed the experience. Perfunctory departure procedure - no where near as good as the O'Hara's welcome, drinks and departure at the Coral Reef Club in Barbados.

LATE CHECK OUT - normally midday, we asked before arrival for permission to stay in our room until collection for our flight at 6pm. We were offered 1pm and negotiated 2pm free with Olga who is uber-efficient at front of house. A later stay would be 50% of the daily room rate or £550 - no thank you. Given that we had stayed three days, already paid over £3k and the hotel was only 50% full this would have been an easy win and a  no-cost option to the hotel. As it was we were refugees from 2pm - 6pm and although allowed to use the pools, beach and gym one is made to feel a bit like a squatter. 

RESTAURANTS

BLUE (at the Beach club) - excellent tuna carpaccio, good fish, tasty desserts and five glasses of house wine by the glass. Good overall but very pricy at US$294 - £211.

LA PALAPA - table right by the sea for 6pm dinner. Great location but rubbish food. Gespacho good, catch of the day fatty and tasteless. Three glasses of house rose. No dessert. Avoid, or just go for a burger and a beer at lunchtime as many golfers do. US$217 - £156!

MEDITERRANEO - long trousers and closed shoes required. After the previous two nights at Blue and La Palapa we were ready to be underwhelmed but were pleasantly surprised. Amuse bouches, good breads, excellent steaks and shared pudding. Wines again by the glass US$311 (£224) but this time worth it. An equivalent but much better meal at say 36 on the Quay at Emsworth in the UK would be less and much better. 

BREAKFASTS - are also served at Mediterranean. A la carte (try the Dominican breakfast complete with avocado and Spam!) and so no waste and anything you want - but sorry Brits no Marmite or baked beans. 

GYMS - modern, clean and well equipped.

OVERALL - we really enjoyed our three day stay mostly because of the sublime weather - 28c by day and 20c by night, very comfortable bed and the general ambiance. The beach was also excellent and the general feel of Eden Roc was very good. Service was slow and patchy and the hotel was only half full. Consultants from Sandy Lane in Barbados (clearly Eden Roc is trying to become the Sandy Lane of Dom. Rep.) are advising the management team apparently. 

BUT £4k for three days is a huge investment and so we were expecting, not unreasonably something really really special but we were dissappointed, hence only 3 stars. 

We hope that the shareholders of Eden Roc are happy with their return on our investment.

Great location, super facilities, mixed quality restaurants, iffy service, patchy hot water but poor value £1,338/night.

Just returned from two night stay in Ocean front suite $2,200 a night with taxes they should be ashamed.  The hotel is not worth half that price total rip off but no one will care at the hotel as they were completely apathetic and did nothing.  First day we arrived our shower drain did not work and I had to take a shower in two feet of water as the manager could not be found for 30 minutes.  The food is expensive and poor quality.  First day lunch ordered fish that was to bea filet and first bite full of bones, 
The breakfast buffet as not impressive cheap cheeses and bad pastries and the staff although many, couldn't even be bothered to refill empty things. The whole place was asleep from my perspective and could not be bothered to go out of their way to help but I guess $2,200 a night is not enough to get 5 star service.  I would say this is a $1,000 a night room at best and three stars so beware.  I stay at all the top hotels so I don't mind paying when you get what you pay for. They needs some lessons from four seasons. The rooms are fine high end "hyatt" style not impressive.  The resort has a nice small beach but the staff is for sure asleep at the wheel.  Take you money somewhere else many better options

Marina Bay Cap Cana

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