Sheraton Grand Rio Hotel & Resort

It was my first time in Rio, as well as my first stay at the Sheraton Rio Hotel & Resort. When we arrived, I had no expectations and decided to simply let the hotel surprise me. I had heard it was one of the best in town—and I’m glad to say, it truly lived up to that reputation. The seamless service began right at the front desk with Mayra. She was outstanding, going above and beyond from the very first moment. After check-in, she even called our room to make sure everything was perfect. That evening, when the rainy Rio weather left us a bit chilly, she kindly sent up a delicious hot tea with ginger, honey, and lemon. It was such a thoughtful touch, and one I’ll never forget. Later, we enjoyed live music and great caipirinhas at Casa da Cachaça—an experience not to be missed. At the lobby bar, Wesley made a wonderful impression as well. His fluent English and warm hospitality made us feel truly welcome, and it’s clear he has a very bright future at Marriott. Though we stayed only one night, every detail exceeded expectations. We had to leave very early in the morning, and once again Mayra surprised us with a thoughtfully prepared breakfast box to take with us. As luck would have it, our airline had an issue, so we contacted the hotel through the Marriott Bonvoy app. To our delight, they welcomed us back and allowed us to enjoy the property a little longer. This gave us time to relax by the pool and beach, visit the spa, and savor an outstanding breakfast at Bene. Every associate we met was genuinely kind and attentive. I’ll never forget this stay. The Sheraton Rio made my first visit to the city truly special, and I can’t wait to return for a longer visit soon.