Name: Hôtel Samarons
Address: Avenue Hedi Nouira, Halq al Wadi, Halq al Wadi, Halq al Wadi, 2037, Tunisia
Rating: 8

24-hour reception

Elevator/lift

Currency exchange

Smoke-free property

Newspapers

Ticket assistance

Television in lobby

Terrace

General

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Parking

Free parking nearby

Conference Hall

Business

Pets Not Allowed

Pets

Location

At the hotel

Tunis-Carthage International Airport

Hôtel Samarons

Halq al Wadi

This is the worst hotel I have ever been in my life. I booked for 6 nights and couldn’t stay there because of I found hairs all over from bathroom tub to bed. Also smoke everywhere omg the lobby was full of smoke too this was insane. After talking to the frontal desk they agreed to refund my unused 5 nights and Omar promised to process refund with Expedia. Lies lies they refused to give my money back and until now. The hotel claims to be a 5 stars and once you get there you’ll see that their stars was taken away. The booked a suite and was given suite 305 the bedsheet feel itchy because I got there at 7pm couldn’t leave the same day. I ended up finding another hotel and left first thing in the morning. The hotel did not honor their promise to refund the remaining 5 nights. BECAREFUL PURE SCAM.

Value for money

The room the hotel gave us for the night was clean and prepared for guests. The service was also allright. But at night we heard a lot of noises which kept us awake.

I stayed in the hotel 3 nights very bad history about room dirty not clean breakfast in morning very poor and dry food same thay heat food so many times and area not friendly and you need walk in area very hard....

Dirty room

Me and my husband booked two nights with this hotel. Due to our flight being late we could not book into the hotel on time on the first day. We tried to call the hotel but no answer, we also tried to call hotels.com but as a British number kept taking our credit. We got to the hotel after an awful travel experience to find that the bed we should have been sleeping in at that very moment was booked for someone else and there were no more rooms for us. Because we didn’t check in on the first day our entire stay was cancelled by the hotel and we were not allowed a refund either. At that moment we were exhausted and furious because we couldn’t have a refund for a hotel stay that we didn’t even have, we were more concerned that it was 12pm at night and there were no hotels that we could check into. We were stranded in Tunis with no place to stay and both me and my husband were ill too. We ended up staying in a disgusting hostel just so we could be behind a locked door in the middle of the night. The stress that this hotel put us through is unbelievable especially after an awful journey to find that we couldn’t even stay there and the panic of thinking we would have to sleep on the street. This hotel is supposed to be one of the best in Tunis but far from it. They had no compassion and didn’t even have water to give us. We understand of course that there are policies in place for late check in but what could we have done? So disappointed, :( :(.

We were stranded in Tunis!! :(

the hotel is good, rooms are clean and spacious , service is good.the downside is that the air condition is not workingthe room is hot, i told the reception about this issue but they didn't solve the problem and ignored me.

good hotel but there are some issues.

I arrived quite late having been ripped off by taxi driver from airport. Do not pay more than 10 in local currency ! Staff were pleasant and let me buy a bottle of wine for room as bar closed due to Ramadan. For same reason a free meal was unexpectadly delivered to room at about 10pm ! Couldnt get tv to work despite maintenance chap attending. No hot water for shower either.

Not for holidays.....

it is very nice hotel over all clean, spacious rooms, the area is ok has many cafes and some restaurants, but the major problem is the disco on top of the hotel. you must reject any room in 5th floor otherwise u will dancing the whole night. even when I changed my room to the second floor I still can hear the drums shaking however not as bad. I would advice owners of this hotel to choose between customers of disco or customers of the hotel. breakfast was ok but not 5-star hotel level.

clean and roomy but disco on top is a problem

It was a wonderful place full of beautiful memories but unfortunately with many drawbacks

upon arrival greeted by the friendly security (lovely people) also by the receptionist the   gentleman   who work in the evening, who gave us the choice of rooms, our room was beautiful and comfortable but the linen was old and damaged especially the towels

the next day at breakfast that was hearty and delicious but shocked by the behavior of the server chief a big men his face reflects the hardness that speaks dishonesty with the staff as well as the customers, at 10:30 forces the staff began to traced the bufet and the people eating, knowing that the hour began the breakfast between 6 to 10:30
the governor came to argue with him on our heads and we are eating even if we do not understand their language lol after she secretly takes food and leaves
 
the lady working at the reception her way too much rude, gives no info or correct advice

the elevator was broken for 2 days, we had to climb the stairs to the 4th floor

Unfortunately for this hotel  
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Hôtel Samarons

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