Name: Hotel Ixbalanque
Address: 15 Calle C 7-76 Zona 13, Guatemala City, Guatemala City, Guatemala City, 01013, Guatemala
Rating: 7

24-hour reception

Smoke-free property

Ticket assistance

Television in lobby

No elevators

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Luggage storage

Services and amenities

Breakfast

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Parking

Pets allowed (free)

Pets

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

La Aurora International Airport

Hotel Ixbalanque

Guatemala City

I was unable to reach the hotel to arrange for late pickup at the airport.  They didn't return voice mails, texts, or e-mails.  I finally got Hotels.com, and they called them for me and the answer they got was "we're not coming to pick anyone up tonight."  Then Hotels told me there was nothing they could do and refused to refund my money because as they put it, "my plans had changed."  This was ridiculous  I ended up staying at another hostel close by but I will not be using Hotels.com again.  Don't stay at this place.

Never responded to late check-in requests

Clean place, gated community feels very safe.

This property is located nicely/ideal near airport within minutes. However the customer service is very disappointing. Staff is rude and do not coordinate/communicate well with each other (previous shifts). Breakfast included ** customer beware it consists of cornflakes, milk OR toast and jam personnel not happy to be servicing you and using profanity within feet of the dining area didn’t even bother to say you’re welcome when we (children,, wife and I) said thank you when milk, coffee and spoons arrived. Went back to cussing and hanging out with coworkers using those words not caring that there are customers within feet of them. Be advised if says it’s included shuttle to airport but you have to be very CAREFUL! You MUST ensure the previous shift left/advised the new shift that you will be needing shuttle to airport upon your leaving because they do not have an on-site shuttle driver be warned they may even charge you for the Uber ride to the airport! Staff was unprofessional and not willing to find a solution not asking proper questions to help find a solution. Very rude and unprofessional. Disappointing because there is potential in this small house turned hotel.

I had to use my credit card to pay as I didn't have cash. The hotel staff member (who didn't speak any english) told me that they charged fees for using your credit card. Fine, I assume there will always be a fee of 5% or so. However it was 10%, plus some other fee that I didn't understand, plus an expensive exchange rate that they charged. The amount ended up DOUBLING the cost of my stay, from $25 US to about $50. I feel like I got ripped off. Also, I needed a shuttle at 4am to catch my flight. I told him this the night before. At 4am I went to the front desk, had to wait for him to wake up, and then call an uber. Eventually leaving around 4:20, rushing through the airport to get to the gate. A little unprofessional.The room and the bed was comfortable but as others stated, you can hear everything in the hallway and can hear other guests coming in late at night.Due to this all I wouldn't stay here again.

Probably ripped off.

We were double booked. We booked three rooms with two beds.  No one from the property notified either parties even they had contact information for all. We arrived nearly 10pm only to find out that they only had two rooms for our group of 7. Males shared one and females shared the other as there was no time to go look for another hotel. We had to all share one bathroom with many other families and groups. They didn’t want to gives us towels, the children with us had to share towels.

Bunk Beds, classic architecture and very clean shared baths

Room wasn't the one we had rented, super small & hot inside! (No air, no fan) Don't think I would be renting again

All services and food areas good and accessible

Reservation price was not honored.They said they fired the social media girl 2 months ago and price was not validWe paid 4 times the amount of the reservation. No credit cards allowed. Room was dirty and we had to request towels , cause no towels on the room, nobody helped us for check out. a mess this expierence

I have nothing negative to say about this place EXCEPT, despite what their desk staff and website indicate, they are NOT pet friendly. When we arrived in Guatemala, the van driver picked us up on time, our reservation was there and we paid what we were told we were going to have to pay when we first booked (which is always a nice surprise while traveling in Latin America)  Our room was super clean (not very spacious) and the place has couches. 

Unfortunately, upon arrival, it was discovered that the staff expected our cats to stay in their carriers the entire time. I explained to the day manager that the carriers are intended for temporary transport, and cats need to get out and stretch like any other animal (!). She said okay so long as they stay off the bed. My husband and I laid our sleeping bags on the bed so as to prevent fur from getting on the covers as our cats are used to sleeping with us. Thus ensuring they did not get on top of the bed was not a possibility. It was just a very frustrating experience because despite their insistence that they accept pets, their understanding of animal needs is ill-informed thus creating unrealistic expectations.

Hotel Ixbalanque

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Available rooms

Location

Description of the hotel

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Check-in terms and conditions

Additional information

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