Name: Hotel Ixbalanque
Address: 15 Calle C 7-76 Zona 13, Guatemala City, Guatemala City, Guatemala City, 01013, Guatemala
Rating: 6

24-hour reception

Smoke-free property

Ticket assistance

Television in lobby

No elevators

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Luggage storage

Services and amenities

Breakfast

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Parking

Pets allowed

Pets

Location

At the hotel

La Aurora International Airport

Hotel Ixbalanque

Friendly staff. Cozy and close to airport

This is not a hotel. It’s a hostal. A little pricey given the condition of the place. It’s safe and just a few blocks from the airport. The staff friendliness  balanced it out the whole experience.

I love my stay in this hotel. The guy at the front desk was very nice. I got to the hotel very late so I was hungry and he offer to make a pizza for me.

Clean place, gated community feels very safe.

Bunk Beds, classic architecture and very clean shared baths

The staff was friendly, and the ride back to the airport took about a minute.  The internet was free and fast, the room was spotless and the bed was very comfortable.  Though we stayed in Zona 1 during our first trip to Guate, we were only there for the night this time, so proximity to the airport was important.  Zona 13 is gated, so it is presumable safer than other parts of the city.

Fantastic the staff was great and friendly

I have nothing negative to say about this place EXCEPT, despite what their desk staff and website indicate, they are NOT pet friendly. When we arrived in Guatemala, the van driver picked us up on time, our reservation was there and we paid what we were told we were going to have to pay when we first booked (which is always a nice surprise while traveling in Latin America)  Our room was super clean (not very spacious) and the place has couches. 

Unfortunately, upon arrival, it was discovered that the staff expected our cats to stay in their carriers the entire time. I explained to the day manager that the carriers are intended for temporary transport, and cats need to get out and stretch like any other animal (!). She said okay so long as they stay off the bed. My husband and I laid our sleeping bags on the bed so as to prevent fur from getting on the covers as our cats are used to sleeping with us. Thus ensuring they did not get on top of the bed was not a possibility. It was just a very frustrating experience because despite their insistence that they accept pets, their understanding of animal needs is ill-informed thus creating unrealistic expectations.

You really can walk to the airport from this location!
All of the rooms are different, not every room has a computer but at least one does.  The internet was fast and free.  I stayed in the small room in the courtyard and loved it.  Instant coffee is available in the dining room, 24 hours.  One employee speaks a little English.  No shuttle to the airport, but it's easy to walk out to the gate and catch a taxi.
Location cuts both ways -- it is close to the airport -- but that's it.  No restaurants, no shops, no grocery.  There is a small bakery just outside the gate to the Colonia Aurora but if you turn right, go to the corner, turn right, walk to the end of that block and take another right there are two bakeries...much more selection!  A small Tienda just inside the colonia gate offers cold soft drinks, snacks, and some of the basics.
What makes this hotel stand out though is the staff!  Front desk was always very helpful; ask for the book of menus and they will call for you to arrange food delivery.   The kitchen staff was very good...even the reconstituted milk and juice were acceptable...but I loved the eggs, pancakes, and even the cold cereal and toast were better than usual.  
If you are walking from the hotel, instead of turning left toward the gate, take a right and walk a block or two and you'll see a really nice craft shop, good prices and some beautiful wood work!
Don't miss Rex!  Rex is a 3-foot long iguana who lives in the shrubbery in the courtyard.  He absolutely loves orange slices!

Guatemala City

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treatment

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canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

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oceanside

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park-view

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6 bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

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pets-allowed

wi-fi

park access

Clean, friendly, safe, relaxing but NOT PET FRIENDLY

Location, Location, Location

Clean and easy

I had to use my credit card to pay as I didn't have cash. The hotel staff member (who didn't speak any english) told me that they charged fees for using your credit card. Fine, I assume there will always be a fee of 5% or so. However it was 10%, plus some other fee that I didn't understand, plus an expensive exchange rate that they charged. The amount ended up DOUBLING the cost of my stay, from $25 US to about $50. I feel like I got ripped off. Also, I needed a shuttle at 4am to catch my flight. I told him this the night before. At 4am I went to the front desk, had to wait for him to wake up, and then call an uber. Eventually leaving around 4:20, rushing through the airport to get to the gate. A little unprofessional.The room and the bed was comfortable but as others stated, you can hear everything in the hallway and can hear other guests coming in late at night.Due to this all I wouldn't stay here again.

Hotel Ixbalanque

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