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Chinggis Khaan International Airport

Guide Hotel

Ulaanbaatar

It's an ok place, it's clean, bathroom all works fine, and in a great location for the centre of town. Its a bit past it's prime, it has a kind of retro soviet feel to it which is actually kind of fun in an odd way. Our tour started here.
The staff are very friendly and helpful. It's not bad at all, it's just a bit dated.

Budget friendly, bit old fashioned

Stayed at Guide Hotel on our way to a week in the steppe. Good location, basic comfort, very clean, perfectly working bathroom with hot water, friendly and very helpful staff. The French chef, son-in-law of the owner, is cooking excellent food. Only one regret, we tried breakfast but missed the opportunity to try dinner!
Very quiet in a small alley, where a small but beautiful and authentic monastery can be found at 2 minutes walking distance. Worth a visit. 

Nice and friendly, French chef!

Stayed at the Guide Hotel before, after and during an Intrepid tour. It is a 2-3 star hotel and is reasonably clean and reasonably comfortable. The rooms do vary with some in better condition than others. Breakfast is quite good and the French chef tries to please. While basic, I have no problems with the facilities. A bit dated but in a fairly convenient location. The main area of frustration was the reception. If dealing with a large number of international tourists, then better English skills and service is required. While some staff were helpful despite the language barrier, others were almost dismissive and unhelpful. They lacked training and everything seemed very disorganised unless the main lady was on the desk. They seemed like university students doing part time jobs. I would have no problem recommending this hotel for facilities, cost and location but would be reluctant to stay there again because of repeated frustrations with some of the reception staff. I was not the only one to experience this. Would be fine with a better reception.

OK but reception needs to lift its game!

Close to the centre of town. Rooms were clean and basic. Comfortable beds. Staff friendly and helpful. Amazing breakfast thanks to the French chef . Amazing fresh French style bread baked daily and yummy cakes and biscuits. The meals in general were delicous too.

Good location.

Excellent location and a friendly hotel with the added bonus of a French chef who makes his own bread and conserves. We arrived 7 hours late because of plane delays and they did not charge us for the night we missed and we were also upgraded to a very large room.  The facilities are not brand new but comfortable and clean.

Great play to stay

This is a straightforward hotel that is nevertheless very clean and well appointed where it matters. Bedding is crisp and comfortable, bathrooms have all that one wants and the staff are responsive, friendly and helpful. Breakfasts are a decent buffet. Overall I was pleased, felt very safe and found the proximity to the city center very convenient.

Much Better Than First Impressions 

Within easy walking distance to the centre of town this is a good starting point for exploring the many attractions of the city.  The rooms are large and well appointed and the staff are friendly but struggle with English. The French chef is a great asset as he bakes bread for breakfast daily.

Good location

Tucked away in a not very prepossessing location this hotel is supposed to be only ten years old. The Mongolian staff spoke no English and whilst friendly were clearly very inexperienced and untrained. The door to the first room we were given didn't seem to open or close properly, some lights didn't work. We'd still have been left there with a shrug and a smile of the owner's French husband hadn't taken charge.  Everything worked ok in our final room but it wasn't exactly the cleanest. No airconditioning either, no lift. Breakfast was delicious (French husband is the chef). 

Needs to lift its game

Be sure to take directions and know where you are going as the hotel is in the back streets and your taxi drive will get lost trying to find it

Once you are there the rooms are simple but have everything you need - see if you can upgrade to a room with a urge - it was worth asking as I got one!
there is a "bar" in the restaurant of the hotel and the front desk staff are happy to serve you as you catch up with friends old and new. It is not a place you would want to extend your stay but the service of the staff was exceptional. When I slept in and missed my tour bus the staff helped me get a taxi and directed them where to meet the bus - I met up with my crew and had a great day!

When I left I had an early flight. I had arranged with the staff to have a taxi waiting - they called my room to let me know it had arrived (right one time!) and when I got downstairs they had a take away breakfast prepared for me.  If anyone has been to UB airport you would know there are no food options so this was a greatly appreciated gesture. Thank you for the service and if/when I come back I would choose to stay at Guide Hotel for the service Ir received (especially for the price I paid!)

Better than expected

I stayed here before and after an Intrepid trip around Mongolia...... Don't let the surroundings put you off! The hotel is located in a bit of a run down Soviet era square that looks a little dodgy but really isn't. Its perfectly safe and located a short walk away from the main square and main attractions of UB. Rooms are clean, beds are comfy and the hotel is really good value. Some issues with availability of hot water but they do warn you about that before hand - its a recognised issue in UB apparently!

Guide Hotel

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