Grecotel Marine Palace & Aqua Park

464 mfrom the city center

59 mfrom Panormos Beach

from $ 312

Excellent

1670 reviews

8.8

victoriasR6654OP

Absolutely fantastic hotel! The best all inclusive we've ever stayed at, without a doubt! It was our first holiday as a family of four (10 month old & 4 year old) and would highly recommend the hotel to young families! Whilst the hotel overall is fantastic, we did have a bit if a wobbly start when we first arrived. We had stated on our booking that would need ground floor accommodation as we have a baby and a pushchair. Our bungalow was down a big flight of stairs and not accessible. We raised it with reception, requesting to swap but was told it had gone to the 'reservation team' with no guarantee of moving, so that was disappointing. Furthermore, the air con wasn't working properly, so I further raised a complaint to reception as it was over 32° in the bedroom. Fortunately, the manager immediately upgraded us to 'Casa Marina', family suite, free of charge and we were very grateful for this. Other than that, as mentioned above, everything was floorless! From the food, drink - all freshly prepared, service, cleanliness (sparkling!). Huge shout of to 'Grecoland' entertainment ladies - Emma in particular - so positive, kind, welcoming and helped our daughter settle into kids club. We're so grateful and would love for her to receive this feedback. We will definitely be returning in the future!

Popular amenities

Free Internet
Transfer
Parking
Suitable for children
Swimming Pool

Location

Panormos Beach • 60 m
Lake Beach • 90 m
Heraklion Port • 42.3 km
Heraklion International Airport • 45.3 km
Chania International Airport • 51.3 km

Available rooms

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Location

Panormo, Panormos

What's nearby
Panormos Beach • 60 m
Lake Beach • 90 m

Places of interest
Heraklion Port • 42.3 km
Port of Souda • 56.1 km

Airports
Heraklion International Airport • 45.3 km
Chania International Airport • 51.3 km

Description of the hotel

Location

Grecotel Marine Palace & Aqua Park, Lifestyle All In Resort is located in Panormos. This resort is located in the center of the city. Before going to bed, you can walk around the main landmarks of the city. You can take a walk and explore the neighbourhood area of the resort — Panormos Beach, Lake Beach and Heraklion Port.

At the resort

Spend an evening in a nice atmosphere of the bar. You can stop by the restaurant. Have a cup of coffee in the cafe and, who knows, maybe it’s going to be the best one in the city. Want to be always on-line? Wi-Fi is available.

If you travel by car, there’s a parking zone. The following services are also available for the guests: a sauna, a steam bath and a spa center. Sports fans will be able to enjoy a fitness center, a gym and a diving club. Get ready for a fun and exciting vacation! Here’s what you will find on the premises: a karaoke, a ping-pong area and a barbeque area.

Tourists who can’t live without swimming will appreciate a pool, an aquapark, an indoor pool and an outdoor pool. Children will be happy, there is a playroom for them. Want to have an excursion? Consult the tour assistance desk of the resort. For the free movement around the city, the resort offers a transfer for you.

Accessibility: there is an elevator/lift. Additional services that the resort offers to its guests: a laundry, dry cleaning, an ATM, ironing, car rental, a safe-deposit box and a concierge. The staff of the resort will be happy to talk to you in English, German, Russian and French.

Room amenities

Guests will find the following in the room: a TV. Please note that the listed services may not be available in all the rooms.

Facts about the hotel

Type of electrical socket

Type C

230 V / 50 Hz

Type C

(grounded)

230 V / 50 Hz

Number of rooms

426 rooms

Services and amenities

General

ATM
Shopping on site
Air conditioning
24-hour reception
Elevator/lift
Currency exchange
Smoke-free property
Heating
Ticket assistance
Gift shop
Garden
Terrace
Fire Extinguisher
All Spaces Non-Smoking (public and private)
Outdoor furniture
Electric car charging

Rooms

Room service
Fridge
Family room
TV
Hairdryer
Shower/Bathtub
Toiletries

Accessibility

Accessibility features
Wheelchair Accessible
Wheelchair access to restaurant

Services and amenities

Ironing
charged separately
Luggage storage
Laundry
charged separately
Safe-deposit box
Concierge services
Dry-cleaning
charged separately
Luggage storage
Telephone

Meals

Bar
Coffee/tea for guests
Breakfast
Cafe
Restaurant
Restaurant (buffet style)
Snack bar
Vending machine
Packed Lunches

Internet

Free Wi-Fi
Internet access

Transfer

Shuttle
charged separately
Car rental
charged separately
Airport transportation
Transfer services

Languages Spoken

German
Russian
English
French
Multi-language staff

Tourist services

Tour assistance

Recreation

Barbecue grill(s)
Billiards
Karaoke
Nightclub
Hiking
Barbeque
Sun Deck
Ping-Pong

Parking

Parking

Pool and beach

Water park
Swimming pool
Spa tub
Indoor Pool
Outdoor pool
Beach facilities
Water sport facilities
Private beach
Pool facilities
Beach/pool towels
Next to the beach

Business

Business center
Event facilities
Fax and copy machine
Conference Hall

Sports

Windsurfing
Diving
Darts
Snorkelling
Tennis court
Fitness facilities
Gym

Beauty and wellness

Steam room
Beauty services
charged separately
Sauna
Spa
charged separately

Kids

Playroom
Babysitting and childcare
Children's playground
Children swimming pool
Family/Kid Friendly

Health and Safety Measures

Contactless check-in and/or check-out

Conditions of accommodation

Check-in and check-out

Check-in
After 15:00

Check-out
Until 11:00

Pets

Any pets are allowed
20 EUR per each pet for the entire period of stay

Conditions of accommodation

Check-in and check-out

Check-in
After 15:00

Check-out
Until 11:00

Pets

Any pets are allowed
20 EUR per each pet for the entire period of stay

Additional information

Front desk is open 24/7.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash.

Cashless transactions are available.

Property Registration Number 1041K014A2931001.

Cash transactions at this property cannot exceed EUR 500.00, due to national regulations.

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.