Ticket assistance

Garden

Terrace

Private check-in/check-out

No elevators

Reception desk

General

Room service

Family room

Rooms

Laundry

Dry-cleaning

Services and amenities

Snack bar

Meals

Free Wi-Fi

Internet

Area shuttle

Car rental

Transfer

Spanish

English

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Sun Deck

Recreation

Offsite parking reservations required

Parking

Swimming pool

Outdoor pool

Next to the beach

Pool and beach

Diving

Snorkelling

Sports

Massage

Beauty and wellness

Family/Kid Friendly

Babysitting and childcare

Kids

Location

At the hotel

West Bay Beach

Roatan Airport

Coconut Tree West Bay

Roatan

The property was beach front, many restaurants and bars to choose from. Great friendly staff.

We took a chance on this property even though the reviews we read were not great. We were very pleased with cabin where we stayed. It was spacious and clean and bright. We expected a small bar fridge and it was actually almost the size of an apartment fridge. The daily included breakfast was simple but tasty and we had 3 choices: omelette, typical breakfast or pancakes with eggs and sausage. You could have orange juice or coffee. We had a nice covered deck with a partial ocean view even though our booking stated garden view so that was a nice surprise. We were in cabin 1. The security guard was super friendly and the beach staff and front desk staff were also very friendly. This property is a short walk to a small grocery story and many restaurants. The only negative was that the water in the shower ranged from cool to almost luke warm. We spent 4 nights and other than the temperature of the tap and shower water we were very pleased with the value for the money.

We had our own cabin which was spacious for our family of 3. It was a great location right near the pool and the hotel is right on the beach. The beds were too soft for us and hurt our backs. The room had 2 double beds and they were too small for us. We would have preferred queen or king. There is no hot water for showering. We ended up showering by the pool a couple times because we were at least in the sun then. There was a kitchen in the room but it was not very well stocked and the dishes that were there were rusty and dirty. My husband put his hand on the glass block on the top of the shower area and it broke off. The air conditioning broke but they fixed it right away. On site handy man was very quick. The office is not always open but when the staff was there they were friendly and very helpful.

The room we stayed in was a bit unusual. The main door was like entering a store or business. The stay was decent however the rooms could use an upgrade. The advantage was we were waiting walking distance to the beach.

Was told that check-in was at 3PM, showed up around 4:45PM and the front office was locked and empty. We had to talk to an employee of a nearby hotel to get in contact with the manager and about an hour later someone from another hotel came and was able to give us a room key. Then the manager texted me letting me know that we had to move rooms the next day. The next room we stayed in had two beds, but only one of those beds had a blanket. We went down to the main office multiple times and different times of day to ask for another blanket and there was never anyone there to help. The soap dispenser in the shower was either empty or didn't work. Will not be staying here again.

The location was great. Property was nice. Only downside was no hot water in shower for entire 4 night stay.

The only thing that I like about this property was the location of my reservation,my first complaint was my room was switched from 3 bed room to one king bed room the only thing they did was to give me a mattress to put in the floor,the shower did not have anything body wash or shampoo,we needed it to ask the front office for what was need to use the pool and tickets for our breakfast when he should it give us all that when we check in.not a good experience with this hotel

Our obstructed ocean view, from the dirty balcony was okay.

Booked a package trip to Roatan through Orbitz.  4/5 thru 4/15.  It was a moderate to low end hotel so our expectations were modest. Upon arrival we learned the reception desk is rarely staffed, and no one there upon afternoon arrival.   We were able to check in with the help of a very nice taxi guy and a security guard that tracked a guy down on the beach.  Ten or fifteen minutes later he shows up and we're in. But then we found out there is no maid service or fresh towels/linens, TP, cleaning, garbage pick up, or anything else you may need. We purchased towels and essentials from a store nearby.  We saw someone on the property two times over a 5 day period.  Most days the office is closed and locked and no one on the property.  The pool, if you can call it that, is disgustingly dirty. On day one we had no water as the pump apparently broke, then day 3 sewage blew up thru the shower drain, day 5 no hot water, and finally a really large sewage spill, blowing under presure everywhere in shower ....and we were on the top floor.  There was no one on the property to report this to.  I contacted Orbitz to notify of situation.  The said they would call the business.  After much of the day, they too were unable to contact, so we left the property as it was unlivable.  Later in the day Orbitz said they finally got ahold of someone, but by that time we had left to find another room somewhere. None of what we experienced was noted on the Orbitz posting.

The location of this property is fine, but the price and condition of this property is out of line. This is more like a one and a half star property. Everything from a dingy white comforter to the shotty repair work to the dirty kitchen gives it the deserved low rating.

Coconut Tree West Bay

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