24-hour reception

Smoke-free property

Garden

No elevators

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Restaurant

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Free Wi-Fi

Internet

Free parking

Parking

Business center

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Conference Hall

Business

Pets Not Allowed

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At the hotel

Ararat Hotel

Addis Ababa

My wife and baby girl are staying there now. They are forcing them to get on a 5am shuttle for her 10am flight. The whole reason she bought this flight was so her and the baby could rest. They woke her up at 11pm to tell her this. Terrible!

Forced Shuttle 5 hours before flight

My stay at the Ararat hotel was on account of a layover in Addis and provided by the Airline. The facility must have seen better days and management in the past. Shuttle service from and to the airport was poor. The rooms were clean with minimal furnishing. Meals at the restaurant left very much to be desired, with cold servings, desired items in short supply and no hot water for tea. Very unlikely that I will visit as a paying guest. Smiling staff could not make up for the shortcomings.

Poor Services

We stayed in Hotel Ararat during layover in Adisababa that was provided by Ethiopian airlines. The reception was good, staff was welcoming and friendly. We were provided lunch and break fast coupons. When reached for BF which was served in the block actross the road,we had to ask for the milk and the toast whereas butter was denied. There was no person waiting in the area.Scrambled eggs, pancakes were cold.There were no tea bags and water bottles. Again during the lunch, similar situation was observed. However the sauted chicken and rice was very tasty.There were no deserts. The rooms were clean, the safe provided for locking the valubles which was advised by the managment was found non functioning. When asked to provide mineral water in the room, i was told that there is no room service today!!? When asked for a feedback form or complaint book, the reception told that it is not available and I should look for the same in the room. The puctuality of airport drop service was far from perfect and induced anxiety. There were lower rung staff members to answer for all the lacunae. It seems like a good infrastructure left in the hands of rookies with the bosses sitting in some remote high citadels.The hotel is quite avoidable as in the present state.

Hotel in Adisababa with Nice Ambience but Lackisidal managment.

Dear readers, Today my review is different. On 15th January 2017 my daughter's weeding dinner programme was held  at Ararat Hotel. So starting from the beginning the hotel administration work discipline was very amasing & I impressed . Next their food preparation is more than my expectation. The quality, quantity & the staff's loyalty was just like I felt that I am in my home. Totally the hotel have unique service as I have sayed at the beginning. Therefore any one who wants to prepare same kind of program specicialy who lives in Ethiopia don't go anywhere other than ARARAT HOTEL OF ADDIS ABABA. 
THANK YOU FOR ALL STAFFS PARTICIPATE ON THAT DAY.

Words not express

This room worked fine for a short night sleep.  The shower doors allowed lots of water on the floors and thus a need for additional towels.  While it is true the beds were harder than I desire. The room was clean, and thus ok for me.  Found hotel staff helpful.  

Hard beds but clean

The airline put us up in this hotel for free due to an extended layover, so the only thing I can't complain about is the price.  The beds were like sleeping on stones.  There was no air in the room, so we opened the windows to let in the breeze and unfortunately all outside noises as well.  The shower functioned, although the bathroom looked to be in need of maintenance.  The staff were helpful, especially when we accidentally locked ourselves out due to thinking we had the necessary key card, which actually controlled only the lights.  The breakfast was fine--a buffet with several items to choose from.  Room felt old and tired, and I cannot recommend staying here, as sleep was nearly impossible.

Rock Hard Beds, Noisy, & No Air

Worst food, Nothing around, Dusty neighborhood. On positive side the staff in the hotel from reception to kitchen everyone was helpful. only choose this hotel because it was African union 50th anniversary in Addis Ababa and all good hotels were fully booked.

Worst

I preface this review by saying this is the first hotel in Africa I have stayed in therefore my expectations may be rather unfairly high! But I felt that sadly the Ararat seems overpriced for the capacity of its staff and (less so) for its facilities. Despite the booking website assuring us that there was only 2 rooms left, the hotel was empty of other guests when we arrived. The new wing (in progress) looks very smart but we stayed in 2 rooms in the old building, which though rather tired looking, did have pleasant verandahs.The main problem is the staffing quality. Usually the sole guests at breakfast, there was no buffet offered (this was clearly offered on their website and on booking sites) and the meagre menu offerings were simply rather inadequate and took an age to arrive. Juice, more coffee etc was always charged extra, and on the worst morning our breakfast took one hour to arrive!Staff were always friendly and pleasant, but this sadly does not compensate for the service problems. Their English was very unconfident too. On the plus sided, the wifi in rooms usually worked (though not in most of the public spaces), there is some good and well-priced food on the menu, and the garden and terraces are really nice.

Lots of potential but awful service!

The hotel offered very good value for money, although it is not as physically close to central Addis Ababa as other hotels. Asmara Rd., the local road connecting the hotel to the centre of Addis, was under construction, so travel times were very long -- this should change by the end of 2012, when the construction is complete.Most staff were very courteous and helpful, The restaurant was handy, although the menu was not as diverse as it could have been. Also, the breakfasts were a bit limited in range and not as plentiful as they might have been. Having said this, the meals were very inexpensive (dinner for less than $US10.) and the food was well presented. The restaurant had a very high level of cleanliness.Be sure to get a room in the newer building across from the original structure (still in use). The room was nice, and included eight channels of television, including BBC World and Al Jazeera in English. The room was quite adequate, although part of the bathroom floor did get wet after a shower and there were no special mats provided.Internet availablility was excellent (especially for those without a computer), but I'm not sure if the rooms had wi-fi or not.

Friendly staff and great value for money

I enjoyed my one night stay at The Ararat Hotel. The staff were very friendly and helpful. The hotel is in two half's, the old and new, with the new being more modern and acceptable to modem standards. It was clean and the free internet facility was great after being in remote Africa. I did have to pursue the issue regarding inclusive breakfast, but this was sorted without question by the staff. The one downer of the hotel is its out of town location which unfortunately is amongst the construction of a new major road network. But don't let this put you off. It's not a bandit sort of environment, just a building site close by. The hotel also provides a complimentary service to and from the airport which is well worth avoiding the hassle of, the airport taxi senorio.

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