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Smoke-free property

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Family room

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Safe-deposit box

Telephone

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Bottled water

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English

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Parking

Parking nearby

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Pool and beach

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Temperature control for staff

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Tolotio Airport

Amaris Gorontalo

Gorontalo

I've stayed here for 5D4N on 23 to 27 Nov. Overall, its unpleasant experience during my stay. My goal is that management able to do conduct some improvement based on my review here, since Amaris name still under Santika big group
First is that the water smells very bad like sewage water, and the color is brown on the toilette. I thought is only for the flush toilette water, but it is also for the shower and on the wastafel. I don't know it is the water filtration system on the hotel not working properly or all the water of this area is a brackish water. But when I visited nearest mall, they have fresh water and not smell at all. With that bad water, I was forced to brush my teeth with drinking mineral water bottle. Please fix your water’s quality
The Housekeeping team is also very un-professional here. My room is not cleaned up yet when I return back to the hotel at 3.30 pm, even I’ve already ask to the receptionist in morning when I left the hotel for my diving activities (fyi that room hanging sign “do not disturb, clean up” is not provided in my room). And it is not only happen once or twice, I remember my whole stay here that I must ask request repeatedly to clean up my room at the afternoon when back from diving. While every morning I stated clearly that I need my room to be cleaned up before 2 p.m. It was so frustrating that they can’t accommodate simple request like that. As a diver, after my diving activity I required to take a shower immediately when arrived at the hotel, cleaning up myself, my diving computer and camera must be soaked into fresh water to prevent corrosion. Then I must wait again around 20 minutes when realized that the hotel didn’t made up my room when arrived back. Geezz… 
Due to pandemic situation, the hotel’s staff already informed me that restaurant is closed for breakfast, and breakfast will deliver to each room every morning. Earliest delivery can be provided at 6.00 a.m., so I ask to be delivered at 6.30 a.m. each morning to my room. And guess what, it always late to 6.50 or even 7 am, while I must leave the hotel and go for diving at 7 sharp. I must called reception repeatedly every morning to ask my breakfast not to be late, bit it came always late. And the worst of all, that on my last day stay here, it happen that restaurant is re-opening for breakfast. I didn’t get any information at all and when waited till 7.30 I called reception and they just informer me. What a shame. 
i know its a budget hotel class, but those 3 complaints are very basic requirement of every accommodation; water, housekeeping and meals. If the hotel failed to provide that, what do you offers then? 
To be fair also, the pros about this hotel is strategic location, and I was helped by their accounting team, I made mistake when book this hotel via online booking app. It should be 23-27 Nov, but I mistakenly booked for 22-26 Nov. They solved it well without any penalty fees, Special thanks to accounting team.

5D4N of poor accomodation for a diver

I stayed 6 nights and enjoyed the excellent service. The staff were very kind and helpful. The hotel was well situated and my room was quite comfortable. The breakfast was quite varied and very different kind of foods. I enjoyed very much the Indonesian soup with a variety of ingredients that one could add. Very tasty.

A great place to stay in Gorontalo

Amaris hotel Gorontalo is a good example of oligopoly. There are only a few star hotel in the vicinity. As such, the quality of service is below par. From the towel condition, cutleries that is not the same type, incomplete amenities, and some other mishaps. For the same price, one could get much better value at bigger cities. However, if "just sleeping" is your goal, then this is an okay place to sleep.

Example of Oligopoly

The rooms were a little small but comfortable. Although I have learned to bring my own pillow, the pillows here were very good. Then my likes are mostly flat. There is a buffet style breakfast on the first floor which opens at 6AM usually around 6:20 the cook shows up at the egg bar. Nabila make a great omelet and not overdone like most.
One the elevator, the first floor is not the ground floor its 'D' ... I guess it means d-lobby.
The rooms have a very small closet and no drawers, so if you will be staying for a long period of time, maybe not practical. I like to unpack, hang things in the closet and other things inside the drawer. 
For a weekend get away, acceptable hotel to stay.

Very Close to the mall

Modern but not well maintained.Staff also not profesionalDirty bed linenOld and worn bath towelSmelly bathroom

Disappointing

Pros: breakfast, bedding, room size, amenities, friendliness are on point :)

Cons: breakfast area needs more air conditioning during breakfast hours, maybe faster internet would add more value to guests, "lost" my laundry for couple of hours and the hotel said that they would not take any responsibility for losses because they appoint a vendor for laundries and guests should talk to the vendor themselves (wafiq) . Surprisingly, they told me that this was not the first case of missing laundries happened with wafiq. How come they recommend such laundry service to guests?! This is pretty much why I give a bad review. 

Safe choice for you; not your clothes

The Amaris is relatively new with well designed and clean rooms. It’s very located near the biggest shopping centre on one of Gorontalo main streets but try and avoid a room facing the road - it’s noisy! 

Breakfast features an egg station with good omelettes on offer as well as plenty of local buffet breakfast options. 

It’s not a particularly exciting hotel to stay in but functional, perfectly adequate as a base to explore the area and very good value against a background where choice within Gorontalo appears fairly limited. 

It has no dining options but D’Cozy (see separate review) is next door, a popular resto for locals (and serves beer).

Amaris Gorontalo

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