Promotions and Promo Codes Terms and Conditions

1. Definitions

2. General Terms & Conditions

How to Get a Promo Code

Promo Codes are distributed as part of advertising campaigns, promotions, and special offers. To stay up to date on new promo codes, subscribe to Zenhotel’s official social media channels and newsletters. You can also look for updates on our Website and in the Mobile App.
https://www.instagram.com/zenhotels/

How to Use a Promo Code

To apply a Promo Code:

1. Select a hotel, proceed to check-out, and enter guest information.
2. Select the option “Apply the promo code” on the Booking page.
3. Enter a Promo Code in the designated field and the total amount will be recalculated to reflect the Discount.
4. Complete the payment.

Terms and Restrictions

The terms of use and restrictions for using Promo Codes are provided in these Rules and specified by the Company when the Promo Code is issued.

If the terms of use and restrictions specified when issuing the Promo Code contradict these Rules, the terms and restrictions specified by the Company when issuing the Promo Code shall prevail.

What to Do if a Booking Is Canceled

If a Booking is canceled, the Promo Code is restored and can be used again in accordance with its original conditions, e.g., the Promo Code’s validity period remains unchanged.

3. Terms & Conditions for Using Promo Codes

Conditions of Application

A Promo Code can only be applied by a registered User of Zenhotels.

Entering the Promo Code signifies full acceptance of the Terms & Conditions.

The Discount is applied only when a Booking is made via the Website or the Zenhotels Mobile App in accordance with the Mobile App’s terms and conditions. The Promo Code cannot be applied on the websites of Zenhotels partners unless explicitly stated when the Promo Code is issued.

The Promo Code shall be applied within the timeframe specified on the Medium, Website, or Mobile App or as indicated when the Promo Code is issued. After the specified period, the Promo Code becomes invalid, and the Discount will not be granted.

The Promo Code is valid only when paying for a Booking on the Website or in the Zenhotels Mobile App. The Promo Code cannot be used when the option to pay upon check-in is selected.

The Promo Code can be used only once unless otherwise specified in the terms of the promotion. 

The Promo Code’s Discount is provided if the conditions specified on the Medium or in the Terms & Conditions stated when issuing the Promo Code are met.

Restrictions and Refunds

The Promo Code may have restrictions regarding its validity period, maximum discount amount, minimum Booking value, destination, and other terms of use.

You can only use one Promo Code per Booking.

Some Promo Codes may only be applicable to a User’s first Booking on the Website or in the Mobile App.

The Promo Code Discount is not redeemable for cash.

If the Discount was not used in its entirety, any remaining balance will not be saved and cannot be used later.

If a Booking paid for using a Promo Code is canceled, the Promo Code will be restored and can be used again according to its original conditions, provided that the Promo Code’s validity period has not expired.

If a Booking paid with a Promo Code is canceled, no cash compensation will be provided for the Discount.

Combining with Other Discounts

The Promo Code cannot be combined with other discounts and promotions unless otherwise stated in the terms of the specific promotion or when issuing the Promo Code.

Changes to the Terms & Conditions

The Company reserves the right to make changes to these Terms & Conditions without prior notice. The current version of these Rules is published on the official Website.

The Company reserves the right to change the terms of a specific promotion or the application of a specific promo code without prior notice.
Liability

The Company shall not be liable for Service failures, technical errors, or other circumstances that prevent the use of Promo Codes.

Monitoring and Protection Against Misuse

The Company reserves the right to temporarily restrict access to Promo Codes to all or some Users of the Service or to withdraw the Promo Codes completely if they violate these Terms & Conditions or applicable law.

Violations include but are not limited to use of false information, attempting to reuse or improperly apply a Promo Code, actions aimed at obtaining unjustified benefits or discounts, using the Service for commercial purposes without the Company’s consent.

Users are prohibited from engaging in dishonest actions (including fraudulent or deliberately misleading actions) aimed at obtaining additional benefits from Promo Codes – discounts, bonuses, or other advantages – if such actions may lead to (or have already led to) material, reputational, or other negative consequences for the Company, other Users, or the Service’s partners.
In the event of disputes, customer support may request proof of receipt of the Promo Code (e.g., a screenshot, e-mail, etc.). If confirmation is not provided, the Service reserves the right to refuse to provide the Discount.

If violations or dishonest actions by the User are found, the Company may refuse to provide the Discount, cancel the Promo Code, and/or restrict the User’s access to other promotions and bonus programs.

Communication between Users and the Company

Acknowledgment of Communication Methods

Both you and we agree that the following methods of communication may be used as official channels, including for dispute resolution:

• Communication through the Service’s customer support in the Personal Account from both parties;
• Via e-mail at [email protected] or any other e-mail address with the domain @zenhotels.com for the Company and from the e-mail address specified in the Personal Account for the User.

Company Response Times and Procedures

Our response time is 7 (seven) business days from the moment we receive your inquiry.

We may extend the review period for your request and provide a response within 14 business days, which we will notify you of in the same manner as we received your request.

We will respond to you using the same method you used to send your inquiry. For example, if we received your request in the Service’s customer support chat, you will also receive our response there.

We choose the format of our response (by letter or electronically) at our discretion.

Users’ Response Times and Procedures

If we send a request to you, you must respond within 7 business days from the moment of receipt.

You may extend the review period for your response up to 14 business days if you notify us in the same manner through which you received our request.

You must respond using the same method and in the same format that we used to send you our request. For example, if you received our request in the Service’s customer support chat, you must also respond there. 

If you received a letter on Company letterhead, you must respond to us by post.

5. Dispute Resolution

We will do everything we can to resolve any dispute with you amicably, and we hope you will do the same.

At the same time, you may send us a complaint related to the use of Promo Codes in writing (including a signed, scanned copy) by e-mail to [email protected].

We will consider your claim within 30 calendar days from the date of receipt.

If we are unable to resolve the dispute through the dispute resolution procedure, either we or you may refer the dispute to the courts of Cyprus.