Name: The Hotel Caracas
Address: Calle Mohedano, Urbanización El Rosal, Caracas, Caracas, Caracas, 1122, Venezuela
Rating: 6

24-hour reception

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Pets allowed (under 5 kg)

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Simon Bolivar International Airport

The Hotel Caracas

Caracas

Good food and the desserts was unbelievable, the excellent attention of the staff vs other hotels was a surprise. The room was very modern and comfy. The hotel has a vibe of calm whit very cool buda statue's, its ideal for relax after a working day!

Amazing

We read the reviews on TripAdvisor and they were all frightening. As the situation in the country is a bit strange with the prices even in dollars, we showed up at the hotel and made a reservation a week before our stay. They charged $30 for the room and breakfast was included!!! That was our first surprise.
The room was okay, they look much nicer in photos, but they weren't as terrible as described on previous reviews. There were no problems except for the towels, which I think were really cheap and old.
Staff was not as described on reviews either, they were all really nice and friendly. Especially at the bar/restaurant during lunch time and dinner. Food was really amazing! The chef did an amazing job with carpaccio and pasta. Prices were fine, too. Servers for breakfast were not friendly at all though.
Space is really nice, we loved the bar area with that lovely view to the park.
Perhaps our expectations were really low after reading the terrible reviews but my partner and I really liked this place as everything went the opposite as we both expected. 
They have probably changed management,  I don't  know, but I can certainly say it was really good value as we have had not so great experiences in hotels in Venezuela.
Would I go back?
If they keep the same prices and service, I would.

Pleasantly surprised 

Have been staying at this Hotel for 4 years now , it's Cheap and  funky had  enough now ever year it goes further down. As others have commented service is almost none to get your room cleaned if it is done at all may take to 5pm same for clean towels. I paid in advance for 9 nights in a suite but had no TV control after 4 days without TV moved to another suite where the hand basin plug is broken so it will not drain the dirty water out this after may requests has not been fixed Have asked for the manager to look at the problem but am told she is always out for lunch, after seeing her today I believe it but she still will not come to my room to look at the problem. The Hotel is probably the cheapest 3 Star Hotel in Caracas and the Hotel is OK if you don't want service and are willing to put up with a broken room.

A Joke now

a nice a clean place to stay in caracas walking distance to banks and bakeries.
clean room and confortable. it looks like it has been refurnished nice decoration and the restaurant is very nice as well.  but its kind of pricey.

Ten years ago I stayed in this facility and it was excellent. Ten years have gone by and although the infrastruture is well kept, the service has gone the wrong way. Starting on reception, no sense of understanding when a long haul traveller is in real need to occupy a room. Breakfast was terrible and cannot be charged to the room, no credit arrangements. The room was not as clean as one would expect from a " hotel boutique" Not happy this time

The concept of service has been forgotten

The hotel facilities were as described....however not the service. We were very dissapointed with the condition of our room. When we notified the manager, we were informed that someone would be up to clean things up. Truthfully, we would have preferred just a new room. However, we decided it was okay to wait for the additional cleaning. Unfortunately, the additional cleaning never came! When we checked out the next day and voiced our concerns, we felt we were blown off. This hotel has a lot of potential, but it just didn´t measure up.

The Hotel Caracas

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