Name: Valley West Inn
Address: 3535 Westown Pkwy, West Des Moines, IA 50266, USA, West Des Moines, West Des Moines, West Des Moines, IA 50266, United States of America
Rating: 6

Air conditioning

24-hour reception

Television in lobby

General

Room service

Fridge

Hairdryer

Rooms

Laundry

Services and amenities

Coffee/tea for guests

Restaurant

Microwave oven

Meals

Wi-Fi

Internet access

In-room internet

Internet

Parking

Swimming pool

Pool and beach

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Greenbelt Trail

Des Moines International Airport

Valley West Inn

West Des Moines

My husband stayed at Valley West Inn for a few weeks while working in Des Moines.  There was no cleaning service, not even a trash can in the room.  After he checked out we had over $300 in charges to Amazon charges to the card he used to pay for the hotel.  That credit card was only used for travel. Never for shopping.  He asked around to several co workers who stayed in the same hotel and many of them had the same thing happen to them.  Not a coincidence.

Unauthorized credit card charges

They lied to us one night in August 2019 & claimed that going to a 3rd floor room required NO STAIRS!  WRONG! Elevator only goes up half-way between floors 2 & 3, and then there are about 8 or 9 stairs still to go.  Shame on them - lying to a handicapped person with bad arthritis & a Handicap Parking sticker, who also injured a knee badly the day before & could barely walk. Husband also said room looked BAD & we had noticed outside locked door looked unsecure & parking lot was barely lit. Painfully limped back to lobby to ask for a refund since I could NOT access the room. No one at Front Desk.  After about 10 minutes of waiting (& other people trying to get a room also lining up in the lobby), we noticed a phone # posted to call Desk Clerk. More waiting, but finally she arrived. Said she had no power to refund money & called Manager to come over - another 15 minutes wasted. Manager seemed high on something & shook her finger in our faces even though we were very calm & nice, so we departed. Verbal & written requests to Owners to refund our money have gone unanswered, as of 9/21/2019. NEVER STAY HERE is our advice.

NOT HANDICAP ACCESSIBLE BUT MIGHT SAY THEY ARE!

If I could give a zero, I definitely would as this place deserves it. We moved from Florida to Iowa and knowing we were not closed on a house, we set up a place to stay in advance. After a long day of unloading trucks, my husband stopped by and made sure we were set up. He paid over $900.00 for us to stay with our pets and believed the room would look at nice as in the picture and the front lobby. We arrived with our pets and belongings and went to the back of the building to enter our room. The security door was standing wide open and had no handle at all. The hallway smelled of urine and puke and when we opened our room door we were met by a family of cockroaches on the floor, the walls and crawling across the bed. I broke down and cried as I thought I was leaving those critters in Florida. My husband went straight to the front desk to say we are not staying here due to all that  I listed above. The front desk lady apologized and stated she could do nothing about refunding our money, that the manager would have to do that on Monday. Well, that was on June 7th and the money was to be put back on my husbands account on June 9th. Well, today is July16 and after numerous phone calls, even an email stating $700 was put back on the card - which is not the full amount - but the $700 never showed up on the card. OMG do not eat in their restaurant that is attached to Valley West. If their are roaches in the back of the building - they are all over the building.  Stay at your own RISK!

OMG - ROACHES GALORE!!!!

Had a flood in room manager didn't even come down for a week to take pictures lost all personal belongings after my stuff sit in water a few days then offer to clean stuff just moved us to. Another room doesn't even offer to give us free room for a week or 2 were on extended stay didn't compensate anything having to go out to buy all new things don't won't things sit in plumbing water for days then try to clean up didn't offer to clean up for a few days nasty dirty people said their is nothing wrong I trashed it all bad hotel service & management nasty dirty hotel would not trust to clean my stuff bad service!!

Worst hotel ever

This is the nastiest place I have ever stayed....the employees are rude and not helpful. They will not refund your deposit of 200 per room, and it has been 3 weeks since I stayed there...while staying there the cops had to come evict couples with small children staying there like it was a residential neighborhood, people dealing drugs in parking lot, and prostitutes working out of the room...they would not supply towels or toilet paper, the building I stayed in had caught fire and was not repaired, I will never stay there again!!!

Worst place ever

Started in September 2018 first room. heater didn't properly work I had to keep hitting the breaker switch during the month of dec. After having many days and night of being cold they offered us to move rooms and we agreed to finally move, about a week after Christmas the GM room caught fire rumor has it she had a blanket wrap around her heater because there where spaces around it and the cold air was coming thro. Month feb 1 my truck was towed with no reason. Feb 2 I was sitting in my room and heard the GM yelling at another tenant because he told her she should tow it so she did just that. It was registered up-to-date running and working. Feb 3 came home and water puddle at my door GM come to the door and told me I needed to move rooms I asked why and she put her hand in my face said never mind and walked away. The next day I get off and step in the door and see the GM and asked about my truck and she started yelling at me telling me to sew the owners cause she didn't care. End result call the police and ask them to escort us off the property I just paid 2 days ago I didn't have and money they wouldn't give me my refund back. Tried to find the owners but no luck they won't give me my deposit and they they towed both my cars

Despite the negative reviews on here, my stay was fantastic. Very spacious room, hot water, air conditioning, clean carpet and sheets, breakfast in the lobby, and nice staff. The building is also nice, with some areas newly renovated. Some of other people staying there did look like they were in rough condition, but I certainly never felt unsafe. No complaints. 

Excellent

Keep away. Full of undesirables, filthy dirty and needs pulling down. I would not return to this hotel if it was the last one available. We did not feel safe, even in our room.Everything smelt of smoke in the bedroom and the bedding and mattress were the most disgusting I have ever had to sleep on.

Valley West Inn

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