Name: Carla Inn & Suites Roanoke Airport
Address: 3695 Thirlane Rd Nw, Roanoke, Roanoke, Roanoke, 24019, United States of America
Rating: 6

24-hour reception

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Free Wi-Fi

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Transfer

Spanish

English

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Parking nearby

Parking

Outdoor pool

Pool and beach

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At the hotel

Roanoke-Blacksburg Regional Airport

Virginia Tech Montgomery Airport

Carla Inn & Suites Roanoke Airport

Roanoke

This placed needs to be shut down or someome is going to suffer. Owners are so proud of the painted building that's it. They just sit back and wait for the cash to flow. They don't worry about clean sheets, towels, beds, floors, and steam cleaning.

Not going to fix the problem

Previous reviews have told the story I witnessed.  Not quite sure what the goal of running an establishment in this manner would be.  Wonder when the last time the health department was here?
 Absolutely disgusting!!!

Yuk!

Asked for a room and reservation said ok, smoking room. I said NOT a smoking room. We made reservation 3-4 weeks in advance, yet we were sent to a smelly, smoking room. Place is filthy from the lobby to the elevator, the hallways  and the room. The bathroom is disgusting. Cigarette hole in blanket. No top sheet. Found an empty wrapper from a condominium on the floor. The room was never cleaned. Found crumbs and even almonds on the floor. Not worth the $50. Gross. I don’t even want to use the tub and shower. Run, don’t walk from this place!

Stayed one night...

The end of May 2021, I booked a reservation through Expedia for one night at this hotel.   I specifically booked non-smoking.  It was accepted and confirmed for a non-smoking room.  I even called to verify that my room would be a non-smoking room and that I would be arriving late.  They assured me that would be fine.

                      When I arrived at the hotel, a little past 11pm, the employee at the desk told me that she gave my non-smoking room to someone else and claimed that she had no other room available except for a smoking room.  She gave no explanation for giving away my non-smoking room, but said she was willing to give me a discount for a smoking room.   By this time, it was past midnight and I had no choice but to stay there.

                       When I went into my smoking room, I discovered it was dirty and had not been cleaned up since the last guest occupied it.   The towels, floor, bed linens were all dirty.    Cigarette butts were in the bathtub.  I have a picture to prove this.  She said that this was all she had, take it or leave it and did not offer to clean it up.   I had no choice but to stay and slept on the dirty bed in my clothes.

                        The next morning, the same employee was still at the desk and I asked for a full refund.  She said that someone would contact me, but no one ever contacted me. 
                
                        This was the worst experience I have ever had with any hotel in my life.

Avoid this hotel at all costs!!

This is the worst one night hotel we have stayed in. Got in late so we didn’t look for another one. The first room we were given was third world at best. We do not usually write bad reviews and that’s generally because when traveling and need a room for the night I’ve been pretty good at getting an acceptable hotel. Miss read the reviews on this one and still don’t understand the rating. We were creeped out by the first room that was just filthy, stains everywhere, peeling paint, dirty carpeting, the small fridge had brown dirty looking stuff that we wanted no part of. The bathroom light didn’t work which might have been a blessing so we didn’t see what was in there. Ended up getting another room which was better but still not acceptable. The carpet was newer and the paint on the walls was better but still some areas not correct. We saw the bathroom this time with the light working, but wish we hadn’t been able to see it. Wish we took pics in the first room but just wanted to get out of it. The pics below are from what was the better room. Bottom line find another hotel.

Bad hotel

This is the dirtiest place I have ever stayed!! The carpet in the rooms is dirty and sticky your feet will be black just walking on floors. Microwave had something cooked in it? Spaghetti or something all over it! Just really nasty!@

Dirty rooms

We stayed here because of the high rating on the reviews and we were very disappointed!!!! Our room was obviously not cleaned properly!! When we pulled the sheets back there was dirt between the sheets, floor was dirty.. someone else's shorts under bathroom sink!! I would not recommend to stay here if you want a clean room!!

Rooms were dingy and where things removed never painted 
Tv not work
One side of wall no electricity 
Very outdated 
Outside  of hotel and in lobby where homeless  people 
Cigarettes and butter all over by door

Pictures  of hotel not true

The price is great but the place is terrible.  The front desk person did not wear a mask and actually licked his fingers before handing us the key.  We found dirty socks next to the bed and dirty towels had been left in the shower.  During times of COVID it makes us very very nervous.  I would recommend avoiding this place as I don't see how they are keeping up with any cleaning standards.

AVOID

I have been here for a while now and I love Carla Inn suits the management here are awesome  I have no complaint's period you couldn't ask for a better place to stay there are restaurants all around easy in and out

Carla Inn & Suites Roanoke Airport

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