Name: The West Tower At One Un New Y
Address: One United Nations Plaza New York 10017 New York United States, New York, New York, New York, New York, 10017, United States of America
Rating: 8

24-hour reception

Elevator/lift

General

Room service

Toiletries

Rooms

Restaurant

Meals

Business center

Business

Location

At the hotel

Grand Central – 42nd Street

Lexington Avenue — 59th Street station

Fifth Avenue / 53rd Street

Turtle Bay

Beekman Tower

Japan Society

Peter Detmold Park

Norwegian Seamen's Church

Greenacre Park

Episcopal Church Center

Ralph Bunche Park

Ford Foundation Building

Sutton Place Park

Tudor City Greens

Grand Central Terminal

Rockefeller Center

Museum of Modern Art (MoMA)

Broadway

Times Square

Metropolitan Museum of Art

American Museum of Natural History

Central Park

High Line

Brooklyn Bridge

LaGuardia Airport

Statue of Liberty

Teterboro Airport

Newark Liberty International Airport

John F. Kennedy International Airport

Morristown Municipal Airport

Westchester County Airport

Republic Airport

The West Tower At One Un New Y

New York

We stayed here for a family visit to New York for site seeing. The location was a quick taxi ride from LGA, only about a $35 ride.
We arrived late and received a warm welcome from Ticia at the front desk- a very nice greeting after a long and late travel day. Ainsley was also a great help as we arrived.  
We were in a king suite, which was beautifully appointed and very spacious, with 1 and half baths- perfect for our family of four. Tiffany and Jenny cleaned our room each day and we're meticulous in taking care of our requests. We had a great view overlooking the river, which was perfect. The in-room technology was well thought out, with smart TVs and a central control panel for both lighting temperature. The Honors lounge has spectacular views of the city and serves both a daily breakfast and snacks/beverages in the evening for Honors guests. 
The location is only two blocks from Grand Central and surrounded by plenty of local restaurants and shops. Traveling as a family, we felt very comfortable and safe in the area walking late in the evening. The staff was simply delightful and really made us feel at home. Monique, at the front desk was a great help and took great care of our family. I would highly recommend this Hotel as a perfect location for enjoying the city whether you're traveling with your family or on your own. 

Great Midtown location with top notch hospitality!

Unfortunately, since changing to a Hilton hotel since last summer, this hotel seems to have gone downhill in terms of service and experience.
We had a 20 minute wait for check-in, there were only two people on the desk and no-one else anywhere to be seen.  No acknowledgment was given at the time, a curt apology was given when we reached the desk but didn't feel sincere.  Despite asking for a room away from the elevators, I was given the room directly in front of them.  There was no WiFi in the room, despite this being part of the corporate package we paid for, and no explanation of how to connect.  After calling the front desk, an explanation of how to connect for free was given, along with a room upgrade when I commented on the dissapointment of being given a room by the elevators.  This was appreciated.  I was also instantly signed up to the Honors programe which gave me WiFi access.  However, other colleagues staying at the hotel still had issues with WiFi and could still not send emails from their room, despite finally getting a connection.  Most hotels give you free, unrestricted WiFi now, as do coffee shops, restaurants and bars, so to find this in a Hilton in NYC seems very antiquated.
I am allergic to feathers and so asked for 3 of the 4 pillows to be changed to foam filled ones instead.  This took two attempts to get right as the first time they brought me more feather ones.  It would be nice if this could be specified at the time of booking or if there was an option in the Hilton Honors programe to set this preference.
The room cleaning left a little to be desired, with dirty coffee cups left behind and no refresh of toiletries on one of the days.  
The hotel bar is lovely but very expensive and closes at 11pm.   
Check-out was simple and quick and all of the staff were pleasant and helpful, bar the receptionist on check-in.

Gone downhill since becoming Hilton

If you want an amazing view of Manhattan, pick this hotel. You can save the money from not having to go up Empire State Building or Rockefeller center, because you have the view from your room.
Perfectly located next to the UN building and a 5 minute walk to Grand Central.
Rooms are spacious, beds are comfortable and as I said view is amazing.
The rooms need a bit of a face lift soon though.
Service is not ok though. Have had several bad experiences in the reception. The Bell boys are super nice though.
The breakfast is the most expensive in NYC. The waiters are not at all service minded... And still want tips. Go 100 meters to 2nd ave and get a better breakfast for half the price with better service at one of the diners.
Still I will stay here again, because of the view. 

The view is amazing 

The location in midtown is not bad being close to the U.N., but the hotel itself is not good. The lobby/sitting area downstairs is typically packed with people that seem to not have anything to do. The rooms are in need of maintenance and are not very clean. The room I was put in had a lot of noise constantly from the floor above which I later learned was an athletic area in the hotel. I had to change rooms as a result. I will not go back to this hotel and suggest that no one comes here unless there is no other option.

Not Recommended

As a Hilton Gold I was told that I did not have access to the executive lounge in the evening (which is fine) but that I did have access for the morning continental breakfast. Oh boy Honestly I wish that I did not access to the lounge for breakfast. I made the mistake of going around 9:30 am and it was a mess. It was packed, the staff was overwhelmed and most of the food was gone. If you like a nice breakfast I recommend the Hilton Grand Central. 
I was able to use the Hilton app to get a room on the top floor and the view was impressive. However I had to stand to enjoy the view and after a few minutes one has to sit down and the view is gone. I did like that I was able to get a late check-out. 
This hotel is a little too far from the Subway for me however there was a line of taxis outside the hotel.

If you like a nice breakfast there are better options for a Hilton Gold.

Perfect location, close to UN and few minutes from Grand Central.  Got an upgrade to a King room on 30th floor. Very spacious and with comfortable bed. Magnificent views over the river and South Manhattan.  Internet is free when you join the Hilton Honors program.

Great hotel with magnificent views.

Found this hotel to be pretty good. They were reticent to provide me with my Hilton benefits as it was booked through a third party, normally this has not been a problem though and has been granted by various other Hilton properties without hesitation. Nevertheless the helpful desk clerk relented and granted access to the lounge and internet code, this was all I asked so from this point of view I was satisfied that eventually the customer service lived up to other Hilton properties.

The room was nice and large although it had not been cleaned fully upon our arrival, used cups and toiletries had not been removed from the room. The bath is a joke though unless you're sub 5ft tall. I did not eat in the restaurant or bar so can't comment. 

Location wise it is great for the UN obviously and is a 10 minute walk from Grand Central where everything is reachable through the subway. I would recommend for a shorter stay but for any duration this walk can become tiresome especially after a long day of sight-seeing.

All in all, very good and I would stay again but this was heavily aided by the helpful desk clerk at check-in. Would have been a very different story otherwise.

Nice Hotel

I stay here often, and the rooms are wonderful; large, quiet, and with great views.  Since Hilton took over, the service is even better, with smooth check out and handling of emailed receipts.  The bar is charming and the executive lounge is very nice too.

Great rooms, great service

I come to NYC for 30 days every year.

last year in October I had the pleasure to stay at the Hilton One Millennium.
the staff are impeccable, from the minute you step out of the car and are greeted by the friendly Concierge, the wonderful front desk staff, the amazing room attendants you stay at this hotel is Sublime.
Being in a Wheelchair presented absolutely not one problem for me.
I have stayed at the Grand Hyatt the InterContinental hotels, this Hilton is far superior.

From the General Manager , Stefan to the person taking out the rubbish these people set the bar for a wonderful experience.

I have once again reserved this hotel for my stay in August

Best Hotel in New York City

We were Upgraded to a 2 Bedroom suite. Made my stay here completely worth it. I would come back 100%. Located more off the main streets, so it is quite and Less busy. Highly recommended hotel to stay at. 

The West Tower At One Un New Y

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Payment