Name: Best Western New Orleans East
Address: 10100 I-10 Service Road New Orleans,I-10 Service Road, New Orleans, New Orleans, New Orleans, 70127, United States of America
Rating: 6

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New Orleans East Hospital

Lakefront Airport

Louis Armstrong New Orleans International Airport

Best Western New Orleans East

New Orleans

I booked and payed $182.84 through the best western site. In addition, the hotel took an extra $100 for the security deposit. However, I was also charged an additional $91.42 that should not have been taken out of my account due to the way the receptionist input/authorized the charges. The only amount that should have been taken from my card was $282.42, which would have covered the reservation amount, as well as, the $100 deposit. I spoke with the general manager and the other manager (Mike) about my situation, and they were able to see the problem. The general manager reversed the $91.42 I was charged; however, the money still has not showed up in my bank account. Due to this I am still waiting on a $191.42 reimbursement from the hotel, which covers the $91.42 I was charged, as well as, the $100 deposit I was charged. Due to these circumstances, I will not book at any best western hotel in the future, and I was very unsatisfied that these issues occurred during my stay.

Took extra money from my account after already taking the deposit

I wouldn't recommend this hotel to anyone. We stayed here for 4 days and had to switch rooms 4 times. We drive 15 hours from Michigan when we got to the hotel. The first room was not cleaned, there was hair in the shower, clothes in the dressers, and drugs and nicotine in the closet. The next room had scorching hot water so we could not shower, and the TV did not work. The next room the TV did not work and the drain in the shower drained very slow. We were told twice someone would be out to fix our TV, so we went in town for the day. When we got back it still was not fixed so their solution the next morning was to simply put us in ANOTHER ROOM. All this bouncing back and forth between rooms literally ruined our whole experience at New Orleans. The workers say that this hotel is trash, I guess they are under new management. It has a certain odor to the place; it does not smell fresh. The keep their towels and sheets in this old, dark room that does not look sanitary at all. This hotel needs to be closed down. 

Worst hotel experience EVER!!

Can't really say anything bad about this hotel stay, and also can't rave about it either. Pretty standard stuff all around. Check in was easy enough, room was comfortable enough. All in all if you need a place to stay with no frills, this will do the job.

Standard Stay

Easy location.  Walmart near by as well as several fast food options.  Large parking in rear of building.  Quiet area.  Need to confirm with Front Desk of breakfast hours tho.  Infomation in room stated breakfast hours was from 6-10.  However, evening FD employee stated 6-9 which we went by and felt rushed.  

GROUP BIRTHDAY

The lobby had an odor, carpet is filthy, television did not work, phone was dirty and was not even connected.  They even asked for your room key back, like you're at a motel. Breakfast was terrible. I would not recommend this location to anyone! 

Don't Stay Here

This had to be the worst hotel I’ve ever stayed at. I had to change rooms 3 times due to the cleanliness of the rooms. All of the bedding’s had blood and semen stains on them and the chairs. Blood stains on the floors and the staff was not attentive at all. Even in the 3rd room that I received it wasn’t as clean and there was no hot water. This property should be shut down until it is brought up to par. The health department should be made aware of this property immediately. There is no thought or care for this property by the owners at all. It basically put a complete damper on my whole trip and I will never stay there ever again. I was also supposed to receive a full refund but I only received half of my money back. Someone really needs to fix this place up and then on top of that someone’s car was stolen on this property and they have security. Smh! This was just an awful place to be at. I didn’t even attempt to try the breakfast due to the rooms not even being clean. And yes I do have plenty of photos of this.

Horrible Hotel! Very Nasty

I stayed at this property on Nov 25-26, 2022.  Property is located right off I-10 about 5 miles from downtown New Orleans.   I stayed in room 621 which was pretty up to date and neat with micro/fridge combo.  I found it strange that there was a coffee machine, but no coffee or tea.  I didn't go down for breakfast.  Hotel has plenty of parking space.  Special shout out to Malcom, very polite and helpful gentleman.  I would stay here again.

Chilling New Orleans East

I read online that this hotel has gone through a renovation in recent years. If that is a renovation then I hate to think what it looked like before. It smells old right off the bat. The bed linens and towels were stained. There was used shampoo and soap in the shower which leads me to believe it wasn’t cleaned. The beds were not comfortable. The room was always muggy. The fridge wasn’t cooling which made me lose food due to spoilage. There were water stains under the rim of the sink. The continental breakfast was very mediocre. They have a pancake maker and that was the only thing we ate. I did encounter a very nice staff member. He may have even been the owner. But I would never stay here again.

Old Hotel- Would Not Stay Again

We weren’t in the hotel much but when we were we enjoyed our time. Beds were comfy, ac worked amazing. The shower did however make a really loud noise when using it, not sure what that was. If you are coming to New Orleans and planning on some ding a lot of time in French quarter it’s probably cheaper to spend the extra money on a room and be in the city then stay here and Uber back and forth! It’s right off the highway though so that’s good. Friendly staff. The hallways/carpets need shampooed bad though had lots of stains.

It’s Okay.

We needed a place close to going on a cemetery tour, so this place was good for us. Hotel was easy to get to, had plenty of parking and room was comfortable. Breakfast was a little limited for such a BW reputation but did get us something to start the day. Staff was ok but not up to our Normal BW style we expect. The guy that runs the breakfast was fantastic and helpful. 

Best Western New Orleans East

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