Name: WoodSpring Suites Memphis Northeast
Address: 5787 Shelby Oaks Dr, Memphis, Memphis, Memphis, 38134, United States of America
Rating: 6

Elevator/lift

Smoking areas

Express check-out

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Vending machine

Meals

Free Wi-Fi

Internet

Parking

Pets allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Methodist Le Bonheur Healthcare

Golf and Games Family Park

Memphis International Airport

West Memphis Municipal Airport

WoodSpring Suites Memphis Northeast

Memphis

Dogs off the leash, mold and mildew in the room from several ignored repair requests

Even though I had a confirmation number, there was no room available for me.

Even though I had a confirmation number, there was

I actually did NOT stay the manager gave me an opportunity to look at the property before I paid ANYTHING and for that I am thankful...please remove this from Expedia...this is NOT a good place to stay. It smells bad and the people that stay here are QUESTIONABLE at best.

AC was broken and all wiring was exposed. They had a 6 inch fan cooling the room and it was 95 degrees outside. Prostitution was literally in your face as well as drug use. No one was at the desk to check in. It was not a fanctioning hotel by any stretch of the imagination.

When I arrived to check in I already wanted to give up on this reservation.  The environment stank a lot, from the reception to the rooms.  Coconut smell is dog pee, cigarette and marijuana smell everywhere.  Very very dirty place.  The receptionists were very attentive and polite, always helpful, but the atmosphere is terrible.  I just wanted to get out of there right away.

It wasn't what I expected

This was the worst experience EVER! Bathroom didn't even have a door. It was extremely dirty.When you got in the room you were afraid to leave because of the shady people hanging around. Noisy place with people arguing most of the night. The fire alarm was constantly going off. We left 3 nights early and they would not give any type of refund.  This place is disgusting and should not even be listed on expedia.

This hotel should be NOT listed until remodel all the rooms It’s a complete disaster Very disappointed

First they put pictures on the website that did not really go with the hotel walked inside it stinks smell like dog pee dog the hallways was dirty the floors was dirty just walking through the building was nasty. The elevator didn't really work went into my room the room look like a cracked room it was nasty and I didn't want to stay there but I had to stay there for that night cuz I just came in that morning and then had to know where to go until the next day so yeah I won't be staying there never ever again

Nasty

This was the most sad moment in my life, first day key wouldnt work, had to get receiptionist to let me in room each time. Then was given an employee key instead of giving me another room. This room had mice and holes in walls. Upon my request to be transferred the manager said no each time. Remind you i paid $427.00 for a week, he also said i could not get a refund so i can go else where. Housekeeping sucked, shower smelled like urine, hallway floors had dog pooped and some more things in carpet. Trash everywhere. Two house keepers beefing in hallway at my door.

Trying to find a place to stay while apartment get ready

Unbelievable! Roaches everywhere and the room itself was clearly dilapidated! They had the temperature of the room set at 60° when I got there, probably to keep the roaches dormant. Turn the temps up to 70° or so to be comfortable and had to rush out and return later that evening around 10 -11:00, as soon as I turned the light on there were roaches throughout the room!!  The hotel, especially on the inside was decrepit! There is a bullet hole in the elevator door! I would have turned around and walked out when I walked in if I wasn't late for a funeral! When I spoke with the receptionist explaining that I could not spend another night there on April 9th 2022, I asked "you do know this place is overwhelmed with roaches, right", and her reply was "yes, we are aware and we are working on that"!! THEY KNOW THE ROOM WAS ROACH INFESTED, THEY ARE CLEARLY LYING!!! EXPEDIA NEEDS TO INVESTIGATE ISSUES LIKE THIS !!They said since I booked through a third party (Expedia) that I would have to get a refund from them.  Expedia is told me the hotel has to refund but will not, They said they have no roaches... LYE

WoodSpring Suites Memphis Northeast

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment