Name: Holiday Inn Lubbock
Address: 6107 Justice Ave, Lubbock, Lubbock, Lubbock, 79424, United States of America
Rating: 6

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Spectrum & OMNI Theater

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Holiday Inn Lubbock

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I recently stayed at the hotel Ava during a family emergency. The room I got had no TV and the ceiling in the bathroom was talking in. The telephone didn't work and there was no toilet paper. Oddly enough there was also tubing for a catheter in the bathroom as well. When I got to the front desk and informed the clerk about the state of the room, I was informed that the rooms on the outside didn't have all of the appliances in them and she would be unable to say as to the condition of those rooms because they were reserved for the online reservation guests. I then told her about the ceiling in the bathroom that was falling in. She looked at me and asked so did you want a new room. I then was on the longest 3 hours of my life I was switched into 6 different rooms 3 of those already had been rented to other guests, 2 wouldn't open due to the locks being broken. I'd had enough when I was checked into a room that had not been cleaned yet and I volunteered to clean it for them because by this time it was quite clear there was a huge problem. I finally was checked into my original room and I cleaned the ceiling cave in but had no towels in the room whatsoever. I let the manager on duty know about the fiasco the next morning. He apologized profusely and gave me a discount on my next night. I needed to be in that area about a week due to my daughters funeral. Yet when I returned to check-in another manager turned me away saying he would be requiring an additional deposit of 150 in cash no matter how I paid for my night and he was charging me 150 a night as well. When I said I didn't want to rent there for that price he asked well why not those are our prices and I'm just charging f you fairly. I said no I'd go to motel 6 instead bc they obviously didn't have thier act together I just had burried my daughter and I wasn't up for another 3hour search for a room. This was an aweful experience on top of one of the most horrible experiences a parent has to face. Don't rent here unless you enjoy renting trouble.

A HORRIBLE DAY

This hotel is by far the worst place ever. I do not understand how it is operating like this. 

Hotel rooms are awful they do not look like the pictures. Sheets are dirty, pillows have stains, it smells horrible. Not to mention the restrooms have mold and have dirty towels. 

Receptionist is rude and staff is not professional.

Please look somewhere else! 
    

Do not book this place! 

I have been a Hotels.com Rewards member since December 14, 2014.  Since then, I have purchased multiple hotel reservations via Hotels.com based on the pictures and reviews therein and have had nothing but great experiences until now.

On December 1, 2019, I made a reservation for my family to stay at Hotel Ava in Lubbock, TX for 6 nights.  As always, I looked at the pictures and read the reviews on Hotels.com to ensure that this would be an acceptable place for our family to stay.  Hotel Ava had 3 stars and I thought it would be good to help the local economy by using a local hotel instead of a national chain.  

However, upon our arrival on December 23, 2019, I quickly realized that this hotel was nothing like that shown on Hotels.com and that I had made a mistake.  Here is an itemized list of grievances based on our experience at arrival:

1.	Entrance to our building had beer cans and what smelled like a pool of urine near the trash receptacle
2.	Entrance to our building had what smelled like large pools of urine on the right side of the entrance
3.	Walls/doors throughout interior of the building have visible damage
4.	Bar area has multiple wires hanging from the ceiling and is not functional
5.	Fitness room cardio equipment is far older than that shown online
6.	When we opened the door to our room, we immediately noticed that the desk surface was partially destroyed and that we were given a king bed instead of the two queen beds that we had reserved.  



Tragic

Horribly bad experience, booked this place for my family for my graduation in Dec 2019. I booked 3 rooms, none were ready by 7 pm when we arrived to Lubbock, check in time was at 4!!! Some people had been there since 4 pm waiting for hours. We got keys to one room but were told it was not clean, when we went to look at it there were undergarments and inappropriate things all around the room.We went out to eat dinner came back around 11 pm THE ROOMS WERE STILL NOT READY!! They were extremely rude employees with no manager, my family left when they overheard people from another room had found needles in their room, absolutely disgusting. Save yourself time and money

Worst Experience Ever

This wasn’t the worst hotel I have stayed at, but it was undoubtedly the worst hotel experience.

Check in took 45 minutes, because there was only one person working and there were no rooms ready.   This was at 6pm.  There was still a line twenty strong and another twenty people waiting for rooms at 11pm.  Talking to those waiting, they said that some guests even cleaned and made up their own rooms because they were waiting so long.

The following evening, it was exactly the same.  One person working (who was rude to everyone) and no management in sight.

The morning I checked out, there was a man asleep on a sofa in the lounge area.  Not sure if he’d been there all night.

I told the front desk clerk that I was checking out and that the toilet in my room was broken.  Her only response was, “ok”.

This is simply a dreadful hotel.  If I could give it zero stars, I would.   Stay at your peril…my strong recommendation is to look elsewhere.


Simply awful

Shabby, poor maintenance and housekeeping, pretty dirty carpets. First room had no lock on door, entire lock mechanism missing. No AC and no coffee maker, remote or fridge. Staff apologetic and very helpful. Second room OK but coffee machine didn't work and the toilet and shower leaked. Needed a good clean. Very poor maintenance throughout building. Numerous potholes in parking area. Poor lighting in outside corridor which I think is a security issue. Breakfast was OK but coffee really weak and tepid. Not surprisingly, the ice machine didn't work.
Only redeeming feature is the staff who were helpful, friendly and professional. 
Go elsewhere.

Only pro is the staff.

Worse hotel experience ever.  We booked over 20 rooms and everyone had issues . Our daughter booked the suite and was overcharged for an extra night. Her bed was infested with hundreds of ants and she had to move out of bridal suite to another room and ants were discovered in her in transferred bags. Many rooms air didn’t work and had no hot water.  Our son’s room didn’t have television and our room was missing microwave and frig.   The bed rail was sticking out with a screw and it cut up my his leg. Water was running continuously in the bath tub. Horrible experience. We spent a lot of money to have the wedding and reception at this hotel and wish we had selected another location to stay . The staff was accommodating and had a lot of horrible things to say about the hotel and staff. These people value their jobs but is very frustrated with the ownership of the hotel and management. The hotel needs to be shut down and renovated.

Wedding for our daughter

This hotel is absolutely disgusting, they had to move my room three times, after the first was missing pillows towels soap and shampoo and had hair and dirt all over the floor in the bathroom. 
The second time some guy who was very rude put me  into another room, lied and told me that he checked the room and we went in and saw copious amounts of hair on the floor still after that was the main problem with the last room,  and finally   They moved us to another room, at this point I am so tired of Trying to get them to provide any type of customer service, after calling and being hung up on, and given attitude, I went into the third and final room and there was pee drops on the toilette seat. They did NOTHING to make it better, no offers, no nothing. Just dissapointed and pissed off so bad at this trash and sorry excuse for a hotel. 
As a housekeeper myself I can truly say this place is the most disgusting hotel I have ever been to, and whoever raised these housekeepers raised some lazy and VERY unclean people. 
Please if you are reading this DO NOT BOOK HERE. 

I only took one picture of what was wrong with the hotel and even this one picture does not do it justice of how disgusting this place and these people are.

Trash!!

In my defense, all I can say was that I was too exhausted to read the reviews.  Had I done so, I would not have stayed here.  They obviously don't have a carpet shampooer in this city or an AC repairman.  Our AC sounded like a chainsaw by the bed.  Attached is a pic of the carpet.  Couldn't walk on it without shoes.  Anyone who gave this place more than one star must have been bought off.  Too bad  you can't give negative stars.

Don't do it!

Room was literally 90 degrees. I had to go and by my own fan in attempt to cool the room down. The front desk person was overwhelmed and frustrated due to the numerous complaints about the air not working in rooms. I was number 5 in line. Don't waste your money!

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