Name: Westerly
Address: 411 W Commerce St, Dallas, Dallas, Dallas, 75208, United States of America
Rating: 0

Elevator/lift

Smoke-free property

Television in lobby

Terrace

Outdoor furniture

General

Accessibility features

Wheelchair Accessible

Accessibility

Free Wi-Fi

Internet

Barbecue grill(s)

Barbeque

Recreation

Parking

Free parking nearby

Pets Not Allowed

Pets

Location

At the apartment

Western Heights Cemetery

Dallas Contemporary

Dallas Love Field

Dallas Executive Airport

Dallas/Fort Worth International Airport

Addison Airport

Fort Worth Alliance Airport

Terrell Municipal Airport

Westerly

Easy stay and great accommodations. Would definitely stay here again!

I had a fantastic stay at Westerly!  Communication surrounding the check in was flawless and it was nice to have a convenient parking option on-site.  The rooms were very comfortable and are just as advertised in the photos.  Would very much recommend to any family/friends travelling to the Dallas area.

So clean and nice, would recommend and so close to downtown!

Had a really great stay!  The check in process was very easy and all messages from the host made everything a breeze.  The unit was very clean and quite spacious.  Very easy to get to a number of nearby bars/restaurants/attractions.  Would highly reccommend.

The apartment met expectations. It’s a comfortable place that’s well equipped and has a stylish contemporary design. I chose it for its full kitchen and location close to downtown and both were pleasing. Cold air conditioning was great with outside temperatures in the 90s. It’s a seventh floor unit so has a nice view from every room through large windows allowing for light and bright spaces. Street noise was somewhat present, mostly noticeable in the mornings , but not disruptive for me. I did not get a chance to use the amenities such as pool and gym, but they looked nice. I would stay here again if back in Dallas.

There is a jail about 1mile up the road. Didn’t even notice but good info to know. The outside balcony was not usable due to active bee nest. Property management did offer to move complex but was not good for our needs. Did not offer any money off stay for being inconvenience and lack of usable space which is the reason for the low stars. The lobby was nice and pool was cool. Parking horrible. No remote to use garage.

Check-in was rocky. Called company for guidance and was given false information. Carrying luggage was a very long walk from vehicle to apt due to being told we had to unload from lobby. Then got locked out of room and had to call back to have locks reset. Garage parking was nice but the daily registration is ridiculous. Missed registration by 30 min due to a nap and vehicle was towed away. Which then had to be retrieved in the middle of the night from a very sketchy area and was very costly. Tow also destroyed a tire that then had to be replaced. $600 nap made us rethink staying again. Trash valet made horrible messes that they didn't clean up and the lobby was being remodeled/cleaned shutting down front elevator. Pool was beautiful but freezing due to sun never hitting it. The apartment itself was wonderful and comfortable. Beds were outstanding. Towels were still wet at check-in

I rented 2- 2 bedrooms Pros: Location, unit was beautiful outside the issues. Amenities Cons: Parking because you have to register every single day or you will get towed. They should provide a parking pass for the actual unit. One of the rooms had bugs, sprinkler in bathroom was dripping water, one of the bathroom light were extremely dim going out. The elevator on the second floor does not work which I asked prior and was told yes (Elevator to take you to amenities). Car got towed because of parking and cost almost $200 for them holding it less than 3 hours. As a guest who’s on vacay you shouldn’t have to worry about your car. The nozzles on the bottles for soap in the units don't work. No cleaning supplies for guest staying longer than 3-4 days. The sofa is not a pullout and can fit a child comfortably not an adult. Only 1 TV in the 2 bedroom unit that houses up to 5 people.

Dallas

child-bed

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limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

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water-view

with-view

annex

basement

main-building

1-bedroom

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6 bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Good choice for a good price

Great Stay!

Graduation Trip

-SAFETY CONCERNS: This property is located in a very sketchy neighborhood. I advise contacting Dallas Police Dept for a full list of reported crimes non-violent and violent for this area. -LIMITED ACCESSIBILY: There are very limited ways to access the building due to locks that are visible. -INEFFECTIVE COMMUNICATION The communication was extremely inconsistent after  securing the reservation. There were no specific instructions on which elevators to use. Which is poses an inconvenience as many of the ways to enter the building are locked. -An example of the poor written communication is when the property sent parking instructions- they did not include the link in the email. This posed an inconvenience and vulnerability for the guest. As a courtesy it would have been great to have the link each email. Expecting the guest to dig through the various emails is not welcoming. -SLOW RESPONSE TIMES: The elevator was out of order the morning I checked out. The office was not yet open. I walked half of the building to find an entrance. Again many of the entrances are secured with huge locks due to the activity in the area. -I have called and emailed the property since my stay. They continued to ask for times to speak with me and it took them 9 days to do so.

The worst experience I have had with a rental property ever!! Started out terrible when while at the front door of the property,KAISER said I didn’t get a code for entry of the unit was because I didn’t call an let them know I uploaded my documents?. Parking was extremely frustrating, difficult and confusing. I reached out several times to get clarity. I was told by ARIAL M.  I would be compensated for the first night because of the complications. Two of the 3 elevators were not working. Transients were in the trash in the back entrance of parking. Upon leaving,my rental vehicle was towed allegedly at 8:36 am according to the tow receipt which was not true because I went to the vehicle at approximately 8:25 to head to the airport and called the property to report the vehicle missing at 8:34am causing my daughter and I to miss our flight home. Check out is listed as 11:00 and someone tried to enter the unit at 10:40. I had to pay $340 to get another flight home, missed an important Doctor appointment and had to make arrangements for someone to pick up my son. All because this property illegally towed my rental vehicle. Telling the entire truth, I will admit the property did immediately reimburse for the tow. However that was all that was done to compensate this rental property trip nightmare. I have asked that this property be removed so that no one else would ever experience what my daughter and I went through. Probably will not happen so please,please, please be advised!!

Westerly

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