Essex House By Clevelander

My cousins and I visit South Beach about five times a year, and we always stay at the Essex. Each visit keeps getting better, and the main reason is one person: Joel, the supervisor. Joel’s customer service is truly top-tier. He goes above and beyond every single time—whether it’s recommending great local restaurants, making sure I have water to stay hydrated , extending my stay to make things easier, or personally checking in at my door to ensure everything is perfect. His level of care and dedication is rare, and it’s the reason I’ll never consider staying anywhere else when I’m in South Beach. Joel is not only professional, but he also makes sure every guest feels valued and appreciated—and I know this because I’ve spoken to other guests who have stayed here, and they don’t have enough good words to say about Joel either. He has been with the Essex for a long time, and it shows in the way he represents the hotel with pride and consistency. Employees like Joel are the reason people keep coming back, and I sincerely hope management recognizes the tremendous impact he has on guests like me. Thank you again, Joel, for another outstanding stay. I look forward to seeing you and your team in November!