from $ 591
Fantastic
2181 reviewsCustomer service is always one of the most important aspects of any business that offers services. A warm welcome, a smile, courtesy, attentiveness, and listening skills are the foundations of customer service, and often these are the only points that are noticed and appreciated in our evaluations of the service we receive. But what happens when an unusual situation arises? This is one of the key moments when customer service is called upon. -During our last stay at the Trafalgar St. James, after a fantastic welcome, a misunderstanding arose as soon as we arrived on August 13, 2025. From that moment on, Ms. Lidia Camacho, Guest Relations Manager, immediately took charge of the situation and offered us a most accommodating and generous solution to remedy the situation. -Three days before our departure to return home, our airline informed us that our flight had been cancelled due to a strike at the airline and that it was impossible for them to find another airline for our return. We therefore had to make all the arrangements ourselves and found a flight with a transfer in Barcelona. We informed Ms. Camacho of our situation and asked if we could extend our stay for a few days. Without hesitation and with great empathy, our reservation for two more days was made, in the same room. I know that all guests at this hotel already receive extraordinary service, but in our case, the service we received was truly exceptional. Ms. Camacho and her entire team provide very professional customer service that can easily be described as... WOW. Thank you very much for your WOW service and support. Carole & Pierre Canada
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The Strand, 2 Spring Gardens, London
Set in a prime location of London, The Trafalgar St. James London, Curio Collection by Hilton puts everything the city has to offer just outside your doorstep. Offering a variety of facilities and services, the hotel provides all you need for a good night's sleep. 24-hour room service, 24-hour front desk, facilities for disabled guests, express check-in/check-out, luggage storage are just some of the facilities on offer. Comfortable guestrooms ensure a good night's sleep with some rooms featuring facilities such as carpeting, separate living room, television LCD/plasma screen, non smoking rooms, air conditioning. Enjoy the hotel's recreational facilities, including fitness center, before retiring to your room for a well-deserved rest. The Trafalgar St. James London, Curio Collection by Hilton combines warm hospitality with a lovely ambiance to make your stay in London unforgettable.
Facts about the hotel
Year of construction
Year of renovation
Type of electrical socket
Type G
230 V / 50 Hz
Number of rooms and floors
charged separately
charged separately
charged separately
charged separately
Check-in |
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After 15:00 |
Check-out |
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Until 12:00 |
Check-in |
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After 15:00 |
Check-out |
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Until 12:00 |
Front desk is open 24/7. If the guests will arrive after 12:00 АM, they should notify the hotel in advance and receive check-in instructions. Contact information is provided in the booking confirmation.
The guest that will check-in first in case guests have separate check-in, will need to provide a credit card for the security deposit.
Know Before You Go
Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. |
Some rates can be paid by bank card when booking online. You can pay for your booking by using a promo code if you have one. |
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to [email protected]
Fantastic
Based on 2181 reviews from guests around the world.
135 reviews are available in your language
Cleanliness
8
Hygiene products
Location
8
Meals
Value for money
8
Room
8
Service
8
Wi-Fi quality
Secure payments
Secure data protection from leading payment systems.
Registered service mark in the European Union