Name: The Pier Hotel
Address: 4 Grand Parade, Eastbourne Seafront, Eastbourne Seafront, Eastbourne Seafront, BN21 3EH, United Kingdom
Rating: 8

Smoke-free property

All Spaces Non-Smoking (public and private)

Reception desk

General

Restaurant

Meals

Free Wi-Fi

Internet

No parking

Parking

Fax and copy machine

Meeting and presentation facilities

Business

Pets Not Allowed

Pets

Location

At the hotel

Eastbourne Beach

Devonshire Park Theatre

Eastbourne Heritage Centre

Western Lawns

Princes Park

Fort Fun

Airport Brighton

Lydd Airport

London Gatwick Airport

The Pier Hotel

The staff at The Pier hotel were just fantastic!!super friendly, welcoming and helpful. We were staying for the Eastbourne triathlon and it transformed our weekend.

Really lovely hotel with very friendly and helpful staff. Would definitely return

Very nice hotel, lovely staff. Was greeted as we walked in and given a free upgrade - great price for stay

I have loved that the staff were very polite and helpfull easpecially when they saw me struggling with the children.

Nicely situated hotel, clean and comfortable with lovely helpful staff.

Lovely room, really nice staff, central to everything we went to.

Eastbourne Seafront

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

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king-bed

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limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

My experience of my stay at Pier Hotel would be average. I paid £50 per night for three nights. Hotel rooms were average, quite congested to walk.Firstly, I was annoyed of the services provided. I understand the management was new and they purchased the hotel few days ago, the wifi router in my room wasn’t working. Things were not checked before the arrival of the guest. They did offer me another room on my Day 2 which I denied, because one day stay left only.Secondly, no room service at all. We left rooms in a good condition, and we expected the basic services to be done when we arrive back to the room. Basic like; emptying the bin, replacing the laundry, providing the with toiletries because they get used every day. We always had to ask for the services, which is quite unusual for the hotels.Overall, average stay at the hotel.The best things about the hotel is, it is right in front of the Pier and Seafront. This is the only attractive and positive things about Pier Hotel.

Average Services

The property as just been taken over by new owners. The hotel manager is very polite and made you feel welcome. The room we stayed in was clean and adequate for me and my wife. The property has no catering facilities or bar so it is room only which did not bother us as there are plenty of restaurants, cafes and bars around the hotel. All in all a very pleasant stay.

When we arrived it was locked and didn’t open till 14.00. We checked in only to find it was under new management. There was no Restaurant or Bar, The front desk was only open to check people in. They gave me a fob to open the front door. The room was clean and well fitted, but we felt that it seem more like a Hostel then a Hotel. Not really impressed, and not what was advertised on Expedia. We spoke to another couple who had also booked through who felt the same. Probably won’t book it again.

This is a very convenient hotel for when we go to the tennis tournament at Devonshire Park.  The only problem we have with it, is the beds!  The mattresses are very soft and not comfortable to sleep on. We did tell the hotel and they found us a room with a firmer mattress but this was still vey soft.

Good hotel but mattresses too soft!

Good location, right opposite the pier and excellent for the promenade / beach. Took about 15/20 mins to walk into town. S good selection of restaurants on Terminus Rd which was about 5 mins walk away. On street parking (via permits from the hotel) for £2.20 a day, which was very reasonable. Room was good, with sea views, and everything we needed. All in all a good value hotel, I’d stay here again if I came back to Eastbourne.

Good value hotel

We booked a double room as there was just 2 of us, the room was decorated in a modern manner. The washroom was just normal sized, the bathtub was right next to the toilet seat, with the sink basin in hands reach of the toilet. The room overall had a nice ambience, I found the tv to be quite small, but it was a smart tv so was able to login into my Netflix. I would’ve liked if there was some sort of long mirror, there was a small one on the wall and in the bathroom; and I usually used the large mirror at the main reception to check my outfit and everything; but this wasn’t really a big deal.I did find the hotel bar to be quite empty, didn’t see people sitting around, like I did in other hotels nearby, would’ve liked something going on, as it’s just nice to come sit and enjoy some entertainment when there’s nothing really going on in the surrounding areas. The staff were really nice and accommodating, they were kind enough to hold my bags after checkout. The area itself was nice during the day, lovely atmosphere and lots of cafes/ shops nearby. However at night, there wasn’t many people, it got really empty, as compared to places like Brighton where there are people always about. The shops close quite early 9pm some are there till 10.

pier hotel is in a great location  we had a seaview classic room right opposite the pier. the room was comfortable and most of all we had a bath included. Parking was just around the corner and with the parking permit issued by the hotel £2 was very good value. Lots to do in Eastbourne The hosts at the hotel were very friendly and accommodating would definitely stay here again  Only negative it had huge windows and the room was quite light even when trying to sleep   there was black out curtains (good quality) but didnt quite work

pier hotel  nice stay

We have stayed here numerous times. So decided to come.back her for our sons 2nd birthday as he loves the hotel. The staff are wonderful as usual and the manager went out of her way to get him a cake which was super. He loved it alot. We always stay here and will always return to this hotel. It feels like home for us. Our son loves the room and the staff.

Single room was small, but i knew that when i booked. The bed was ok, the room was clean and the bathroom was clean. Allin all a nice hotel.The breakfast was not value for money.The sausages were cheap , the bacon was not cooked well it was generally lacklustre.We found a cafe for the 2nd and 3rd morning that we stayedI would however book with this hotel againI booked 3 single rooms for myself an 2 colleagues. We all agreed that we would book again tho.

Clean and tidy hotel. Nice staff

My wife and I had a sea facing room looking at the pier. The room was excellent.we had two nights at the hotel. Parking is good as you can park with a permit costing 2 pounds per day which is not too bad. The service was very good. There was a mix up when we booked in regarding the room first allocated, but it was quickly sorted.
I would highly recommend the hotel. Location is brilliant. 

The Pier Hotel

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