Name: Highland Court Lodge
Address: Highland Court Lodge Biscovey Road, St Austell PL24 2HW England, Par, Par, Par, PL24 2HW, United Kingdom
Rating: 6

Location

Kidzworld

Shorthorn Beach

Crinnis Beach

Cornwall Football Golf

Spit Beach

Par Sands Beach

South West Coast Path Section 33 Trailhead

Newquay Cornwall Airport

Plymouth Airport

Highland Court Lodge

Yes, do stay here.  We stayed a this little lodge in the summer and had a lovely time.  We had a beautifully decorated room with a very large en suite bathroom and a patio area to use.  We found the staff and owners polite, the breakfasts were excellent and we had total peace and relaxation.  Our room was cleaned everyday and our towels were replaced. We had a complimentary tea and coffee tray with complimentary water each day on the drinks tray.  Yes there is a fridge which is loaded with drinks, bottles of Cornish water and chocolate to buy if you wish and this is stated clearly in the literature. We thought this was a nice added benefit.  I must say that the cleanliness was also excellent throughout.

The room was lovely, and luxury standard.  Bathroom with a great shower and jacuzzi.  Big thick white towels.  Breakfast was great from a traditional fry up to fruits, yogurts, porage and nuts, anything we wanted.  We were a few miles from the Eden project, Lost Gardens of Heligan, and a range of other wonderful National Trust properties. We also had a choice of coastal villages to eat at in the evenings, just a few miles away as well, and a chance to join the Southwest Coastal path.  Our hosts were ever so helpful and charming as well.  A great trip!

Comfortable, very clean, quiet and great breakfasts. I tried a different one each day and found the pancakes and fresh fruit the best, although they were all consistently high quality. I would highly recommend a stay here. It may be better suited to visitors with cars as it is quite far from the town centre and shops or places to eat. I did manage to get around by bus and on foot with the odd taxi but it did waste quite a lot of time.

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DO STAY HERE

A great place to stay!  Clean, comfortable and luxurious!

Everything you are looking for

I deleted my first review after owners harassed me on phone, very unprofessional! 
Stated on website is "fridge in room", but in the room is a note "for minibar use only"
with another note "small charge will be added to your bill if you consume your own alcohol" which is disgraceful!
We were charged for bottled water which states on the website as complimentary 
We didn't get any bath towels during 5 night break nor the bathrobes which is stated on the website!
I'd rather sleep in a bivvy bag than stay here again! they should be shut down!

DO NOT STAY HERE!

We booked two nights stay as we were to attend a wedding.  On the drive down from London to St. Austell we decided only to stay for one night and drive back to London straight after the wedding to avoid traffic.  We called the hotel and asked them if we cancelled the second night, would be still be charged (they had already taken payment for the first night months before when we booked it).  We said that if we would still be charged then we would stay the second night.  The member of staff then started to get angry and said that we would still be charged for the second night.  We said hold a minute we were only asking whether we could cancel the second night.  He then proceeded to shout at us down the phone saying we have been trouble right from the start and he didn't want people like us staying in their hotel as we sounded like trouble.  When we questioned what he meant by that he put the phone down.  We were then called back by a woman (turns out to be the wife of the owner) who said that she had a very upset member of staff there.  I told her that we were very upset by the way he spoke to us.  She then proceeded to talk at me for at least five minutes and would not let me speak.  I eventually had to shout down the phone and ask her to let me speak so I could could explain our side of the story.  I tried to explain but she would not listen and insisted on interrupting. She told us that she didn't want is staying at their "lodge" (she refused to call it a hotel).  I had no choice but to find another hotel for us to stay in that night.  After a while we decided to call them back because we felt quite sick about way we had been treated.  This time we got the owner on the phone.  He agreed that we wouldn't have to pay for the second night but would still be charged for the second night even though we now couldn't stay there (this had already been charged to our credit card a few months ago). So we have paid £140 for nothing - except abuse.  This all very much reminded us of Fawlty Towers.  If we had ended up staying there and complained about the view would they have said what do you expect to see from a St. Austell hotel room window, the hanging gardens of Babylon or herds of stampeding wilder-beasts?"

Well we didn't see any of those things and we didn't even see the hotel (sorry lodge).  We now wish that we had read these reviews before booking as we would never in a million years have booked.  The owners and their staff are unbelievably rude and there is no way I would want to stay in an establishment that treats it's guests in this way.  Both my husband and I have stayed in thousands of hotels around the world and have never experienced such rudeness.

Paid for a room but were told "we don't want people like you staying in our hotel, you sound like trouble".

Several years ago I visited this place. Several times a year a wake up from a bad dream thinking about this horrible place. This place is the reason that I never want to book a B&B again.
I will never forget the bad experience!!! The people running this B&B at that time were awefull.

Highland Court Lodge

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