Name: Premier Inn Southampton West
Address: Romsey Rd, Ower, Southampton SO51 6ZJ, UK, Ower, Ower, Ower, SO51 6ZJ, United Kingdom
Rating: 7

24-hour reception

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Family room

Rooms

Accessibility features

Accessibility

Restaurant

Meals

Free Wi-Fi

Internet

Free Parking on Premises

Parking

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Paultons Family Theme Park - Home of Peppa Pig World

Southampton Airport

Bournemouth Airport

Premier Inn Southampton West

Ower

We had an amazing stay! Hotel close to Paultons park and was perfect for the purpose of our visit. All staff are kind, smiled every time we seen them and gave us directions to Stonehenge and Lepe beach which we loved! Rooms are nice and clean, usual standards for our beloved Premier inn.  Keep the good work,  guys!!! Thank you for the good stay and see you next time ❤️

Wonderful stay!

The hotel staff were very helpful. pleasant and friendly they couldn't do enough for you. They put us in a room that was in a quiet part of the hotel. The room itself was clean but the hotel is looking old from outside. There is plenty of parking available and it is free of charge. The hotel was very easy to reach M27 and Paulton Park. Easy check in and check out. I would highly recommend this hotel for anyone going to Paulton Park.

Clean and tidy

Terrible experience rude staff unclean room with used cigarette lighters in it and paint and plaster falling off the walls and a kettle with fluids in that looked and smelled like urine loud guests we never got a hours sleep all night I went down to reception to be met by possibly the rudest person ever and told he was already annoyed with the other guests to just go back to my room and speak to a manager tomorrow I had to use the hungry horse next door to get hot water as he never offered me another kettle the next morning I spoke to someone on the desk who was more polite I showed him the photos I’d taken and he said the room shouldn’t have been like that but never apologised for this and just handed me a card and said email the premier inn head office it’s nothing to do with us I then said I don’t understand it’s happened in your hotel to which he responded I’ve logged everything just email them I have stayed on premier inns before and never experienced anything like this before it’s put me off ever staying with premier inn again

AVOID AT ALL COSTS UNCLEAN RUDE STAFF VERY NOISY

Stayed for two nights 31 march to 2 April. Quick check in staff really polite and efficient. Great value for money. The beds were so comfortable we had a great night sleep. The only issue, the rooms were a but too hot. The shower was powerfull and hot with giant fluffy towels. I love the Bayliss and Harding toilities. The beakfast was plentiful with lots of choice and was delicious. I liked that there was a choice of herbal teas. The staff couldn't do enough for you a credit to the premier inn. We come every year for our trip to the New forest and Paultons park and we will be back again next year.

Fantastic stay, brilliant staff, delicious breakfast

Staff were very helpful, friendly and accommodating. Room was clean and slept really well. Free parking and great location from Southampton city centre, Peppa Pig World and the motorway. Would definitely recommend and would definitely stay again!

Great stay

We stayed for two nights, and on both occasions we had to suffer a luke warm shower each morning and an extractor fan in the bathroom which worked intermittently. It makes a joke of the Warning Hot Water signs on the washbasin and shower! Despite complaining about it when we had the  first showers, the same thing happened on the second morning and when we checked out there was no one around at reception to complain to. The room was cramped with two “eaves” coming into the room with mind your head signs on either side making headroom limited. There were no drawers or even shelves to put clothes in, only an open wardrobe which again had no shelf. The room we were put in (144) was a very very long walk away from the entrance and reception and also up two flights of stairs which were dimly lit as one of the main lights was not working. In addition, when we tried to check in a little earlier than the 3pm advertised time the receptionist was very rude and only said we would have to pay £10 if we wanted to check in earlier despite the fact we knew the room was ready. We were not the other ones as we saw at least two other guests in the pub next door moaning about the attitude of the receptionist. About the only positive we can say about our stay was that the room we were in was very quiet (probably because we were stuck right at the end of the building a long way from the entrance)

Very poor, would not recommend unless you are a fan of cold showers, and no flexibility on check in time.

Stayed here the evening before a cruise and was very pleasantly surprised by the great standards. Clean and comfortable, friendly staff. Particularly struck by the fabulous housekeeping team, cheerful and helpful. We will recommend and stay again 

Clean and comfortable 

Can’t fault anything about Premier Inn.
It’s exactly what we wanted and very happy with everything ….until breakfast,
Having had to get up early to meet family from a cruise, we went down for breakfast.
Only to wait for ages to be seen;  after finding  staff to seat us
She was obviously not interested in customer service or customer satisfaction we thought she was very rude and her priority was not the customer. 
Such a shame because that did spoil our experience 

Good stay…but

Comfy bed, very clean, good location, nice big rooms, and good value for money - just what we needed for the weekend! The breakfast is also brilliant - lots of choice and really friendly staff both in the restaurant and at reception. We were impressed with all the amenities in the room e.g. mirrors, hairdryer, hangers etc, plus we were provided with an iron when asked. The only downside was it was very hot in the room - but we had a fan provided which helped a lot! We were also woken up by music at about 6am which we think was coming from the breakfast room below us, but we had earplugs so it didn't bother us much. But otherwise, was fab!

Great value stay in a clean and friendly place

We stayed 2 nights over the Bank Holiday in August purely to visit Paultons Park. The location is ideal,a few minutes down the road. The room itself was OK but needed to be cleaned a bit better. There was still talc left on the bathroom floor from the previous guest. It was nice and quiet in the evening, the beds where comfy. A cot was provided for our baby.

The breakfast was a bit of a shambles, not enough tables and it was in a room as opposed to a restaurant. There wasn't as much choice as advertised on the menu and compared to the other Premier inns we stayed in. I wouldn't have booked breakfast here had we have known. 
They run out of space, although we booked in advance. There wasn't enough staff in the room and the 2 ladies working where under a lot of pressure.

Reception staff lovely and very good with the children.

I would recommend staying for location but that would be all.

Premier Inn Southampton West

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment