Name: Best Western Plus London Wembley Hotel
Address: 365 High Road Wembley, London, London, London, HA9 6AY, United Kingdom
Rating: 7

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

General

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At the hotel

Room amenities

Wembley Central

North Wembley

Wembley Park

Brent

London Designer Outlet

OVO Arena Wembley

Shree Sanatan Hindu Mandir

Troubadour Wembley Park Theatre

Loftus Road Stadium

Hyde Park

Madame Tussauds

Victoria and Albert Museum

The British Museum

Buckingham Palace

National Gallery

Big Ben

London Eye

London Heathrow Airport

The Shard

Tower of London

Tower Bridge

London City Airport

London Luton Airport

London Gatwick Airport

Farnborough Airport

Blackbushe Airport

Stansted Airport

Rochester Airport

Best Western Plus London Wembley Hotel

London

Do not book this hotel. Booked and paid for a cheap room 10 months in advance and because a concert was on they cancelled the day before so they can charge you 4 times more if you contact them direct! Worst practice ever! Look at the other reviews that say the same. Absolutely disgusting ruined my planned surprise trip for my partner but they won't care only interested in profits.. How can they get away with this? If I could leave a negative rating I would!

Absolutely Disgusting

Booked on 21-10-2021 for a stay on the 13-08-2022 we were going to watch a concert at Wembley stadium so thought rather than ger caught up in the rush for the train stay local and return home the next day, so as the date was close I thought I'd call the hotel to ask about parking lucky I did I was told by a member of staff that the hotel is closed to reservations and someone from the head office should have got intouch to let me know so I called head office to ask why no one had contacted me they said someone from the hotel should have done and no one can tell me the reason why the hotel is closed 
Now we can't get another hotel in the area because they are now all booked for the dates so definitely won't be using best Western hotels anymore 

Hotel closed

I would have liked to have stayed here but after having my money for over 8 months they cancel my booking saying they are closed. I have a disability and wanted to be near the venue for the concert but all hotels which are close are fully booked. At what point did they know they wouldn’t be open. Discussing.

They cancelled too late to find a suitable alternative. Left with no where to stay.

I booked to stay for July. After ringing to see if any alterations could be made they informed me they were closed after not bother to contact me first. After back and forth of being open and closed they are now actually closed after telling me 2 days prior they can honour our booking. Not to mention the phone being put down on me and forwarding me to someone who couldn’t even help to avoid my complaint. we’re coming for the rugby league finally so this has added extra stress and a is major inconvenience. Leaving us 3 weeks to find another hotel around the stadium. After trying to speak to a manager who is apparently not available am yet to wait for a response for the poor management. Not happy will avoid the company in future.

Terrible service.

The hotel is situated on a main road  so surrounded by local shops & restaurants and has a small car park at the back that costs £15 for a overnight stay.
Revolving doors brings you into a large reception area that has a vending machine, game machines, water machine, plenty of seating, a pizza area, a bar and a restuarant which were all closed due to the COVID restrictions. I liked a fake colourful fish tank and the neon signs which gave the reception a trendy look.  Check-in was quick although they ask for a card payment for a £30 refundable deposit. 
The room has a framed quote to greet you as you entered with a full-length mirror next to it, then a wall-mounted TV within a feature frame. In the corner was a small a table with a chair which to be honest just make the corner cramped. There was a large comfortable double bed with a large colourful padded headboard that had 1 lamp incorporated in it and single-shelf open-front bedside tables either side. There was a wall mounted air-conditioning unit with remote control and a small desk with chair that had tea/coffee facility on it, in front of a long mirror.By the door was an open-front hanging area with shelves and a safe. The view was of Nandos & Dominos Pizza etc on the main road.
The bathroom has a large shower, a single sink with a large mirror above and a wall mounted extending magnifying mirror at the side. Wall mounted soap dispensers were available in this trendy, white brick-style tiled bathroom.
The breakfast was a grab bag with ham & cheese sandwiches, blueberry muffin, an apple, orange juice and a yogurt which was a disappointment as in the lift there was a picture of a full English breakfast so I was expecting some hot food to take to our room.

Trendy

The staff team make this hotel. The room is very clean and comofortable. The staff you met are professional and keen to help. If there are any issues the staff are keen and helpful to sort them out.  I will be staying with them again over the next few months when work requires. The rooms are not "special" but well priced and functional and beautiful clean. 

Excellent value for money

This  hotel had been a regular favorite as I am a Best Western Member, but due to COVID we hadn't been here for sometime. 

We felt very safe at the hotel with all the COVID regulations and our room was clean as usual. The hotel was quiet but just as good if not better.

We look forward to another stay shortly, all the staff were great and we have missed them.

Stay during COVID

My husband has been booking this Hotel for his business stays many times. For the first time I stayed with him last week and absolutely enjoyed our stay. The girls at Reception are very welcoming and friendly. We were given a room upgrade with very nice décor. Overall its a nice Hotel and service is very good too. Can not wait to visit again !!! :) :)

Enjoyed our stay

Stayed few times at this hotel because its close to our work site and also been booking for my other colleagues here. This place is good value for the money, the only issue I faced was the power kept tripping in my room. Staff was apologetic and offered me a room move so the problem was resolved quickly. Cleanliness is good in the hotel. It would be good to have restaurant/ bar open.

Business Visit

Good quality hotel. Clean. Staff were friendly. Very good price. Bed firm. Quiet. Will come back again. Second time I stayed at this hotel. Receptionist were hotel. Everyone was wearing a mask. Heater & fan in room.

Best Western Plus London Wembley Hotel

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