Name: Silurian Hotel
Address: 55 High St, Gwent, Gwent, Gwent, NP20 4AB, United Kingdom
Rating: 0

24-hour reception

Elevator/lift

Smoke-free property

General

Accessibility features

Wheelchair Accessible

Accessibility

Restaurant

Meals

Conference Hall

Business

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Friars Walk Newport

Belle Vue Park

Bristol Airport

Cardiff Airport

Silurian Hotel

Gwent

Rooms shabby NO breakfast which was included in price and nobody there to discuss this matter with. Central location but very noisy at night from local bars etc probably better suited for people just wanting a place to crash after a night out rather than a family.

No better than a glorified hostel

We arrived at the hotel to see an employee with a black eye. He was rude and unhelpful during check-in. The room was fine, but noisy due to bars in the proximity. Management revamping clearly needed.

Dismissive staff and loud

No WiFi as advertised, no discount on parking in NCP as advertised, reception staff not helpful , bathroom shower curtain filthy

This was our second stay at the Silurian Hotel. Our room was disgusting, the floor was filthy, the shower only request although confirmed IT WAS A SHOWER OVER A BATH, although hand rails not suitably positioned for getting in and out.The shower curtain was dirty.The room smelt of cigarettes, the windows were filthy,The room card key constantly failed.There were cigarette ends sitting between the secondary glazing and cigarette ash inside and outside on the ledges. And to top it all the door frame housing the lock had been previously broken into and the lock was hanging down and the door frame was split all of the way down. Offering very little security to the room or to ourselves. I brought all of these things to the attention to the manager and showed him the door he informed me that the door had been kicked in two weeks previously by a guest as the door key entry card was not working.I informed him that the room should never had been in use and that we did not feel safe in there. He replied you are perfectly safe!!!I shall be making a formal complaint and requesting a refund.

Disgusting room, very disappointed.

As other reviews indicate, the hotel management changed recently so the photos on the website are not accurate Check-in was bizarre. No one there in the morning so I came back later. Guy handed me a card in letter envelope and pointed to the door. Did not ask me my name or anything else. Room was fine, but did not feel very clean or safe. No remote control for TV. I had a look for cutlery downstairs and found a very grimy cutlery tray.I booked two nights but I left after the first night.

Would not recommend

No wifi, no air con, service terrible and first room had people in it, second room smelled bad

Dreadful hotel

It was OK but a bit hit and miss. Keys kept failing and one of our parties room's toilet was leaking. The receptionists didn't make it to the desk until midday so a lot of waiting around. Asked for tea and coffee for the room but it never came and some guy with an can of lager kept hanging around in reception! Clean though and the break fast was good.

Not recommended. Very noisy nightclub music until around 3 am. Room was boiling hot with no AC and windows which are unable to be opened. Initially no toiletries in the room until I asked. Bed was comfortable but bathroom had not been cleaned prior to check in. Disappointing experience.

Silurian Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

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Check-in terms and conditions

Additional information

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