Name: Arrandale Hotel & Apartments
Address: Hutchinson Square; 39, Douglas, Douglas, Douglas, IM2 4HP, Isle of Man
Rating: 8

Smoke-free property

Heating

Terrace

All Spaces Non-Smoking (public and private)

General

Family room

Rooms

Ironing

Laundry

Luggage storage

Services and amenities

Meals

Free Wi-Fi

Internet

Spanish

German

English

French

Languages Spoken

Bowling

Hiking

Fishing

Recreation

Parking

Free parking nearby

Free Parking on Premises

Cycling

Sports

Family/Kid Friendly

Kids

Pets allowed

Pets

Location

At the hotel

Douglas Beach

Isle of Man Airport

Arrandale Hotel & Apartments

Douglas

Very disappointing and misleading. 
My unfortunate experience is almost identical to Lois C’s September 2022.
For many years I wanted to see the Manx Grand Prix on the IOM and coming from Australia this was going to be a major event for me.
So after much research on the web I booked accommodation at Arrandale House Hotel on the IOM through Lauren and paid a deposit of £495 in November 2019 for 25-31 August 2020.
Covid put an end to that , international travel was finished and the MGP was also finished for two years.
As it was beyond my control I sought a refund of my deposit in May 2020,  this wasn’t forthcoming and after a number of emails I was offered a 50% discount on my next booking given by Rose and described as “a gesture of goodwill “ , this I thought was better than nothing but of course it meant I had to rebook at Arrandale. 
In 2022 people were travelling again, so in February 2023 I naively rebooked Arrandale House to use my 50% credit so I could continue with my hope to witness the MANX GRAND PRIX in August. 
After explaining to the receptionist ( Scott) I had a credit that could be verified by the emails , he didn’t want to know about it or wish to follow this up. So again I naively paid the full deposit thinking that I would sort this small problem out when I got there in person with the email proofs in black and white on paper. They also wanted payment in full before I arrived, another red flag!
When I finally met Scott, he was ever so pleasant but was simply dismissive of my claims and said that it was too long ago and that was that!
Covid cost everyone, people lost wages , jobs , businesses, and sadly many lost their lives, Arrandale didn’t seem to lose anything at least from me , they got my initial deposit and then another accommodation fee , having promised in writing something different. I naively believed this. 

Accommodation report, the good and not so good !
The Good
The position is very good.
The unit was recently painted.
The floor coverings were also new.

The Not So Good
All the fittings, taps and the like were well past their use by date.
We booked two bedrooms and got one bedroom, with a sofa bed in the living room.
The kitchen couldn’t fit the table, so it was in the living room, which was now a bed room.
The kitchen utensils seemed to have come from a car boot sale . All old, in poor condition, and not matching. 
The kitchen floor had a one inch “ bounce”.
The TV didn’t work as it wasn’t connected to the aerial ( now in a  “ bedroom “ anyway ).
We spent 5 weeks travelling around the UK and had a wonderful time and stayed at some great places , l have to say this definitely wasn’t one of them.



Disappointing and Misleading. 

Traditional Douglas guest house with some smallish bedrooms. 3 floors and no lift so ask if you need ground floor.
Great breakfast to set you up for the day.
Very clean.
Handy for sea front and town.
Overnight street parking.

Good location and friendly hosts

We stayed here for a honeymoon style getaway due to covid. we never actually got a honeymoon, so we took the chance to get away for a few days. The House is very well located just 4 minutes walk from the Promenade, it has a lot of stairs so if you struggle with stairs this isn't the place for you as there is a lot of them and they are steep as we found running up an down to the room is a pain after a while lol the room was great spacious with a view over the water, we had room to eat, sit an watch the boats come and go and watch TV as well as a bathroom with a walk in shower. The room was clean and tidy, and the windows work, which is a bonus as it did get very hot on. It was nice to be able to open the windows and enjoy the breeze. Our issue was the beds and this is the reason for the 3 stars omg they where so hard it was actually like lying on the floor I've never felt beds as hard in my life they had no comfort to them and actually left myself and my husband in pain due to the lack of support and how uncomfortable they where whic resulted in alot of disturbed sleep as we just couldn't settle on them the duvet where very thin like 3.5tog an even the pillows where hard honestly if it wasn't for hoe bad the beds where we would have gave a higher rating. The breakfasts were great, and the staff were lovely we really enjoyed our stay and it really was perfect location ways etc just need to do something about the bed situation 

Great location not so good for sleep

I have never written a negative/average review before. But i feel this review is fair and is useful for future guests. 
This B&B is in a great location for exploring the island, close to bus stops and a short walk into Douglas town, where we found some lovely independent restaurants. 
Unfortunately the B&B is very tatty and the room tiny. We had two mornings with no hot water, we were told no one else had mentioned that they didnt have any hot water so must be our room/ supply and demand issue!
Stay here for the location only

Tatty and tiny room/ great location

Last minute booking for trip to Douglas on the Isle of Man for 4 nights. Only room available was in the annex which was actually in another house owned by Arrandale House a few doors along  called Allerton. I was given room 3.  It was an exceptionally clean and comfortable double room with en-suite with a great shower. Tea and coffee were provided along with soap, shower gel, shampoo, soft towels  and hair dryer. Plenty of electric sockets along with tv and good free Wi-Fi. Breakfast which was served in the Arrandale had a good hot and cold selection of food and drinks. Great friendly staff. Would certainly book again on my next visit.

Excellent

Great place to stay on the island, every where was spotless, rooms great and breakfast was more than adequate. A big thank you to RUMEN and DANY for looking after us,and your great information about 1886. Fabulous 

3 day break

It was a good atmosphere. All of the staff were very friendly and obliging, particularly Scott Lewis and Dani Peltekova. The breakfast was excellent and the rooms were clean. Based on our experience we would thoroughly recommend it.

Comfortable and friendly and we were pleased with our stay.

It's about cost these days and when looking to stay on the Island for two nights I was stunned by the rates being charged so I went for budget and took a chance. First impression was that it was old and very dated but the welcome was nice and the room clean and tidy but again a bit dated. Bed was comfy and sleep quality very good but a bit cold when the heating went off. The dining room was like stepping into another era very nice and well appointed the breakfast was great served by a very friendly lady. Taking into a out the cost £115 b and b for two nights I would certainly return

Budget price acceptable standards

We tried, in October 2019, booking a room on the net for the 2020 Manx Grand Prix but none were available, and it said to contact the hotel direct. We called and were given a room, for which we were to immediately over the phone pay a deposit of £220. 
When Covid stopped the 2020 MGP, we e-mailed to ask what was to happen next, and were informed that as we had booked a non-refundable rate, they would very graciously refund half of our deposit as a "gesture of goodwill." But we'd not been given a choice - no-one had mentioned that there was a refundable rate, so we wrote back that we were looking into this. 
Of course, 2021 was also cancelled, and finally the MGP was to go ahead in 2022.  We decided to approach the hotel staff face to face whilst there. 
Bikers talk to each other, and none of the other guests had lost half of their deposits. They thought we should speak to Reception. 
The result, after a conversation and several e-mails, is that they are not refunding any further money, and out of three hotels and one ferry company used on this trip, the Arrandale is the only one to profit from Covid. I find this exceptionally greedy. 
Strangely, in the meantime, the story has gone from doing us a personal favour as a "gesture of goodwill," to now claiming that they did this to everyone who booked and paid the non-refundable rate. This is not what we were told by the other guests. 
Also, their website, which hasn't been updated for over a year, says that if you have to cancel in 2021 due to another lockdown, you'll get a "no-quibble" full refund. Sadly for us they are refusing to extend that guarantee to include the previous year. 
If you have booked to stay in this hotel, keep your fingers crossed you don't have to cancel. Make sure you know what you are paying for. It seems once they get your money, it is a prisoner.

Disappointing experience.

Great room with everything we needed as well as being in a great location. The breakfast was delicious and the staff were all very welcoming, kind and helpful. 10/10 would stay again and would recommend to anyone looking for a place to stay in Douglas.

Arrandale Hotel & Apartments

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