Name: Golden Carthage Tunis Hotel
Address: Avenue De La Promenade, Tunis, Tunis, Tunis, 2078, Tunisia
Rating: 7

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Outdoor pool

Heated swimming pool

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Tennis court

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Golf сourse (within 3 km)

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Tunis-Carthage International Airport

Golden Carthage Tunis Hotel

Tunis

Mixed feelings: 

On arrival we were greeted warmly by a wonderful man (apologises as I forgot his name).

Check in was effortless and I changed money at normal exchange rate (ATMs in hotel).
We enjoyed a mint tea at bar (staff lovely) and took in the entrance area - which is huge with two big olive trees and piano as the central focus.
•if you want to charge things to your room ensure you tell them at check in.

We booked a king suite room and double checked this at checking: visually showing the booking. Yet the room given was sold as a king suite - was not! It was an executive king.  It was a nice room with all the basics. Clean and comfortable. Air con good and shower works well (adjustable too your needs). Kettle; with no coffee making facilities e.g coffee. Just a little outdated and NOT the suit we booked.

Two nights in we found a manger that would listen and check and was moved to a suit with apology; a refund for difference for the first two night and a couples massage was a lovely gesture.

If you have a suite or executive room you gain access to VIP lounge - quiet place, good Wi-Fi and free drinks (coffee & soft drinks) and food/snacks.
A nice little touch.

Cleaners were fab and our room was always clean and fresh. They took their time. I do believe there was a plumping issue across hotel/Tunisa as often rooms and areas had a strong unpleasant smell. The cleaners do their best to mask this. 

The hotel is a little out of the way; which was fine as we wanted to relax (30-40 walk into la marsa or quick taxi ride). Taxi come quickly and stick to the price arranged.

The Indian restaurant was one of the best meals I have eaten; I have  visited Indian and been to many Eid celebrations. Staff were amazing; really made the visit.

The Italian restaurant was equally delicious and the staff made me giggle out loud. Service was 5* - thank you. 

Breakfast buffet is standard set up. Lots of choice and freshly made egg or pancake choices. Very friendly staff on these counters. Pancakes were yummy. 
Coffee was disappointing- you can have a boiled large pre-made stuff or que for a disappointing coffee machine (only one for such a large hotel) 

Shop on site over price, friendly owner but I would given a miss. Cheap things over priced.
  
I would recommend the Spa; they are currently improving the spa and gym but don’t let that put you off. My massage was well done and the lady doing so put me at ease. It was a couples massage; fully enjoyable  a little bit of heaven. Thank you

Pool area is large with plenty of sun lounges (need updating soon) and the most lovely pool staff: I watch how well the life guard took care of children and swimmers in pool. 
You can order drinks and food to your sunbed- nice touch 

Unfortunately: DONT bother with lunch buffets- staff seem uninterested or put out by any questions such as… can we have water with meal. Then look further put out when I asked for coffee and added additional charge on top of 75Dt per person. 
For this price you would expect choice. But there  isn’t much as I don’t eat meat and I did check this with the Man on the restaurant desk as we check our options.
However, my partners does eat meat and found it limiting. Lack of drinks being a key factor (water wasn’t offered I had to make a fuss to get some).

I can only presume that what comes across as rudeness and uninterested in customers is a language barrier.
I just won’t be repeating it.

Overall, it’s Still an impressive hotel of vast size; with a many key wonderful staff. Don’t let the few lacking the drive or understanding in what customer service is: leaving you feeling like your unwelcome.

Would I come again; this a tough one You can get better service elsewhere. After all you visit a country to meet its people and the impression this hotel gave wasn’t a good one. On holiday you want to feel special and cared for: not the impression I got.
That said there were moments of fabulous customer service...

Mixed feeling… some great and not so great

So, there are good and bad aspects to this hotel. We stayed five nights, so had a fairly in depth experience. To start with, we had booked a suite. When we booked in we were allocated a room and I kept thinking, surely this isn’t a suite. My French isn’t great, so there was a language barrier. But I even showed the reception girl my booking and she still got it wrong. After the second night, I asked again at reception and it turned out that there had been a mistake. They upgraded us from an ‘Executive’ room to a junior suite. That’s all well and good. They did refund the difference and give us a complimentary couples massage. The massage was truly excellent. 

There are three restaurants. A Tunisian one serving a la carte and buffet, a really good Italian and a fantastic authentic Indian. The Indian restaurant served some of the best food we’ve had. The Italian was also great. Really lovely staff too. The Tunisian one was awful. Ambivalent, couldn’t be bothered rude staff, over priced mediocre food and very busy. 

The outdoor pool was a godsend, and we used it every day. It’s a full sized pool and wasn’t usually too busy. Loved it, and spent a lot of time swimming and sunbathing. Really nice pool boy too. 

As we had a suite we had unlimited access to the VIP lounge. Nibbles and drinks on tap and again lovely staff. That was great too. 

Our second room ‘Junior suite’ was really big with a lovely sitting room, great bathroom and usefully, two toilets. However, there was an awful smell in there, that just wouldn’t go away. 

Overall, I wouldn’t go back. Considering we booked one of the best rooms in a five star hotel, attention to detail and customer service could be a lot better.

Okay, but room for improvement.

I decided to write this review because I feel really grateful for all the stuff here at the hotel. People at the reception, at the breakfast, at room service and housekeeping, the manager as well, they were all super friendly and genuine to us. 
We were in Tunis for bussiness so we had many demands and the people here were more than happy to help us and make our stay smooth and pleasant.
Regarding the rooms, they were very clean and we had everything we needed.
The breakfast and the lunch was very nice too.
A plus is the 2 beautiful kitties I met at the hotel!😻
Thank you Golden Carthage!! 

The best!! 

Don’t expect a 5 star hotel. Our check in was 1 hour late, even though we got there late in the afternoon (4pm) . We were staying there only one night for a wedding, which we almost missed because of the delay.There’s construction in the building which is very loud. Sound echos in the hallways and the staff and guests speak super loud so it’s impossible to sleep. We had a late checkout at 3 but kept being bothered by cleaning staff and front desk from 1 pm.When I told the front desk about the above, they didn’t care one bit. Didn’t comp anything, didn’t apologize -Just told me I should have called and maybe better next time.  I’ll never come back!

2 star hotel - Will not come back!

great staff, great ambiance, will never stay in any other hotel whenever i visit Tunisia 
Everytime i stay in golden tulip gammarth, i get impressed with the level of professional and the very friendly behavior 

One of the best

Overall, we had a great time here with our one year old baby. But largely due to visiting in low season, at the start of November, we did have mixed feelings about a number of things. 

Let’s start off with the good stuff:

The low season room rate we got through booking with genius discount was very good. We got a very large suite at a price level where you normally get a standard room in most places. 

Upon arrival there was a plate of fresh fruits and also a vase with gorgeous fresh flowers. 

The staff really make this place shine. In almost all of the interactions, the staff went well above and beyond to meet our needs. You really feel welcome-welcome and not fake welcome if you know what I mean. 

We spent considerable time in the executive lounge on the sixth floor. A nice space with ample refreshments. Definitely worth booking a room that grants you access. Great sunset view from there. 

My wife enjoyed the massage, which was priced very fair compared to this class of hotels. 

On to the things that were not so pleasant, again, largely due to the low season but it would have been better if we had known some of the following up front:

Only the main outside pool was open and it was not heated. This was very unfortunate for us because our baby was too small for the cold water. We explicitly booked a hotel with a swimming pool so that he could enjoy this on hot days. So not allowing him in the pool while we were taking a dive ourselves was really tough on us. 

Due to the low guest count, both the breakfast and dinner buffet selection was a LOT more limited than what you see in most of the high season pictures here. 

Apart from the massages, all of the spa facilities were closed. 

The location doesn’t give immediate access to the beach. 

Lastly, a room was being renovated above ours during week days. Most guests don’t spend time in the room during the day, but if you are like us and your kids need a nap, the melody of power drills doesn’t exactly help.

So overall, this big hotel clearly caters more to business and conference visitors as there were little to no children specific facilities, but the staff works with heart and soul to make it work for families like ours.

Low season with one year old

Property needs some rennovation, carpets cleaned, and bathroom fixtures updated.

We had a wonderful time during our stay. Food was amazing. The hotel is very clean and close to many touristic sites. Thanks to the excellent service and staff we enjoyed our holidays, especially the kids. We highly recommend it

Excellent séjour en Août 2022

Hotel with great view on the sea.  The swimming pool is very nice and clean.  Bedrooms with nice view and all needed amenities. The hammam/spa is very enjoyable.  Gym with multiple machines also. 
Staff super professional and helpful.
The breakfast buffet offers a large choice of food,  very tasty.
Different restaurants in the hotel (the Indian is great). Perfect also for weddings and other ceremonies.

Golden Carthage Tunis Hotel

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