Name: Grand Villa Arugam Bay
Address: Panama Road, Arugam, Arugam, Arugam, 32500, Sri Lanka
Rating: 7

24-hour reception

Ticket assistance

Garden

Terrace

General

Laundry

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Tour assistance

Tourist services

Barbecue grill(s)

Barbeque

Recreation

Free parking

Parking

Pets Not Allowed

Pets

Location

At the villa

Arugam Bay Beach

Ampara Airport

Grand Villa Arugam Bay

Arugam

I booked this hotel on Hotels.com. I needed to make a change and for some reason was not able to make on on the website, I contacted hotels.com to help me and they were not able to get in touch with the hotel. I then emailed the hotel as well as wrote them on Facebook.
I could not get in touch with them yet I can see that the messages were being read on Facebook. The owner called me to tell me the name changed of the hotel but that was all he said. 
When I arrived that night by myself the hotel had been sold and was a completely different hotel that was booked out. They told me this was happening a lot.
I then wondered the streets looking for a hotel and finally just got a refund from hotels.com.

Still taking reservations but not event open anymore

i stayed 3 nights very nice hotel and clean bathroom and toilet. the shops are in front of the hotel, and very nice staff, the breakfast was very taste. beach is near to the hotel, this hotel is closed the all restaurants

nice hotel

I booked this hotel in July and only read amazing reviews about the place. Something must have happened in August and still now though since what we were welcomed with is far from what I read in the reviews. The place is poorly maintained, nobody at reception most of time (I had to go search for the guy in a different shop outside to get water running in the shower). Toilet was missing toilet paper and everything in metal was extremely rusty (not great, even less when you travel with a 2yo daughter!!!) Bin only outside the room and very dirty since we arrived. I wouldn't stay here again.

Don't go!

Disgusting place with unfriendly staff. From manager, owner to room service does not even heard of the word hospitality. I have traveled with kids, my kids also feel the surrounded unfriendliness. They does not respond to any request from customers. Very bad place with poor facilities and impolite management.

Worst place I have ever seen

We had a great time there and will come back for sure

Nice hotel, friendly staff, very close to the beac

+ good wifi in the room

- host forgot our breakfast and we had to wait for 1 hour (we had breakfast somewhere else the other days and he didn't even ask why)
- the bathroom was very dirty and rusty, seems as cleaning means putting water in the floor and that's it
- no moskito net
- a/c and power went oft sometimes (the host said it was an intervention by the government but we saw him turning the a/c off before...)
- laundry was still smelly after the laundry service, one white tshirt was orange after it 
- the water was very strange (kind of orange, itchy) we assume they use filtered saltwater from the sea
- it was very noisy

Plesse don't go there

The room is in decent condition overall and the aircon works well. However when I arrived it was dirty (dust everywhere) and had a bunch of spiders and cobwebs all over the bathroom. I lost count of the mosquitoes I had to kill when I arrived. I mentioned this to the staff and they didn't have any response (same issue with friends who booked another room).

The hotel has problems, of course. There is no decent service - the main drawback. The cleanliness was not particularly observed, and with ordinary problems we could not help. Yes, and in general, except for one person, there seems to be no one else. But the location of the hotel is good, the rooms are good too. In Arugam Bay you rarely spend your day in the hotel, so we weren't very upset. We loved this paradise place. And the hotel didn't ruin our vacation, so overall it's not bad!

Grand Villa Arugam Bay

Main amenities of the hotel

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Available rooms

Location

Description of the hotel

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Check-in terms and conditions

Paid on the spot

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