Relaxia Lanzaplaya

Wonderful hotel! It was our second time visiting. I had a separate appartement from my parents. I'm a wheelchair user and this hotel is very wheelchair friendly. The disability rooms are very close near the pools, the restaurant and the elevator that goes to the reception. The staf are all super helpful! The first day we noticed that my new wheelchair doesn't fit underneath the tables of the restaurant any more. Having to lean forward caused me too much pain, so we asked for help from the restaurant manager (Abdel?) and we're able to solve the problem by extending the table with a large tray every time. He also let my mother take food for me to my room when I was bedbound due to a bad chronic illness day. Always asked how I was doing and if he could help me with something when he saw me. The rest of the restaurant staf is also very friendly and they are always working hard to make sure everyone has a good experience! Food was nice and they had theme nights like American night, asian night, Mexican night,.... Only thing that really could be better is the ice cream. It's always melted. Even when it comes straight from the kitchen, it's already soft. The animator Alex was incredible at making sure he learned to know most guests. Even knew almost everyone by name! He's very enthusiastic and energetic, which is needed. There are young people in the hotel, but especially outside of school holidays, the demographic is a little older and not always easy to get them to join the animation activities. But Alex was very good at this! The bar was also much more popular in the evening than when I first visited this hotel and this is again because of Alex his animation at the bar at night. He speaks multiple languages and clearly tries to learn more about the languages he doesn't speak easily and there music taste/culture. He goes above and beyond and was even often entertaining people outside of his working hours. The hotel is just 2 streets from the promenade with lots of shops, cafés and bars, which have very reasonable prices. And there are 2 supermarkets where you can easily buy everything you need if you didn't book all inclusive. We were a bit unlucky this year because the hotel airco broke the day before we arrived. Because the hotel is in an island, it was gonna take multiple days for replacement pieces to arrive. We always make sure to book an hotel with airco since I can't sleep in the heat and I need a lot of sleep because of my chronic illness. So it was a bummer that it didn't work this time (it is fixed now), but the hotel staff off course couldn't be blamed for this. They and the owner offert to move us to another hotel, but because I need the accessibility, that wasn't an option for me. So in stead the were very kind to upgrade my parents and I as a compensation and the owner had bought a ventilator for my room so I could sleep, which was incredibly kind and helpful. . The owner is very hands on and helpful. When the taxi company was causing trouble to get us to the airport at the requested time, the staff was very helpful in trying to fix it and when the owner noticed, he came to our aid as well and even helped getting our bags into the taxi when the taxi finally arrived. The hotel has many return visitors (most more than 2 times like ourselves), which also goes to show how good the hotel is. I would definitely recommend it and hope I will be able to go back again in the future.