Iberostar Waves Pinos Park

This was our second big family holiday at Pinos Park in a party of 10, we loved it so much last year we - grandparents, parents and teenagers - all really wanted to go back. And it didn't disappoint! The location of the hotel is beautiful, it feels like a jewel hidden away. There are 2 beaches within easy walking distance from the hotel, which was excellent for access for Granddad on a mobility scooter, the rest of the party swam in the sea from one beach to another for fun & exercise! The glass bottom catamaran picks up within metres from the hotel which was very convenient. The the hotel itself is extremely clean & well maintained, but what sets it apart to us all is the staff. Nothing is too much trouble, everyone is efficient, hard working, accommodating and so friendly, they really want to make your holiday exceptional. We have been to previous hotels where it seems like too much trouble to get a table for 10 in the restaurant and we were told to sit on 2/3 separate tables, but not here. For every meal there was a table for us, or re-arranged for us to sit together with smiles on the staff's faces. A big shout out to KRIS on the entertainment team who was so full of fun and energy, he lit up the stage, pool area or where ever he was. On our first day it was Kris' day off and we were worried that he had left, we were sooooo happy when we saw him back at work, especially the teenagers as they find him so entertaining, although he connected well with all generations! A big shout out also to FRAN, FRAN, Mojito Man who makes the BEST Mojitos (sorry for the underwhelming tip, I ran out of money!). It was one of the teenager's birthdays whilst we were on holiday, a piece of cake, some fruit and a note were delivered to the room. PAOLA on reception and a restaurant manager were so helpful and efficient in helping us to book & arrange the Birthday package for the evening meal, it was SUCH an amazing and special experience. We had a table booked and decorated for us on the upstairs terrace of the restaurant, the view was amazing as was the chocolate cake for 10 people! It all worked so smoothly and efficiently, I was a little worried as the booking wasn't even written down or done on a device, but it was all seamless. We were also really impressed that JOSEMA remembered the names of those in our party who attended the shooting club on Day 1, and that he came to say goodbye whilst we were waiting for our coach, even though he was in the middle of / just finished hosting bingo. THANK YOU FOR ANOTHER AMAZING HOLIDAY PINOS PARK, WE ALL REALLY WISH WE WERE STILL THERE AND HOPE TO COME BACK AGAIN!