Globales Aparthotel Bouganvilla

Lads I was so skeptic about booking this having read the reviews but made the last minute plunge and did so… Booked as a package through TUI.. When booking, it was imperative that I needed ground floor accommodation due to mobility problems. This was confirmed by the TUI Travel Assist and apparently confirmed with the hotel. When we arrived at the hotel the receptionist was so nice. But I was told that they had to charge me an extra €100 euro (that I knew nothing about) because the only ground floor apartment they had for me sleeps 5 and there was 4 of us… so the hotel basically charged me extra for having a disability.. Thinking back on it I should have refused to pay the money… As I said, my 5* rating is based on the staff but unfortunately for them, they are very understaffed for the volume of guests that are staying with them. Meal times were chaotic. We varied the times to see if it would make a difference, it didn’t. According to the hotel information: There’s a big buffet restaurant and a pair of themed eateries, dishing up around-the-world specialities. You’ll also find a barbecue grill place, a poolside bar and a lounge bar. The 2 additional themed eateries are realistically a smaller version of the main buffet restaurant - they’re like mini buffets and offer the same foods alternatively every other night. If you like heavily salted meals, you will not be disappointed. Always guaranteed that each restaurant will have pasta of some sort & pizza. There was no barbecue grill place and even though it was all inclusive, we had to pay in the lounge bar for coffee. We stayed all inclusive at other resorts but this was the first time that ice creams were a disappointment for the children. Other resorts always had some sort of ice cream variation and if not, then a mini version of the known brands. At Bouganvilla, your choice was a small petite filous yogurt sized chocolate/vanilla pot! The kids did enjoy the daily snack offerings of Hot-Dogs, Burgers and chips. The queue for a drink at the entertainment events were also chaotic. There are 2 bars here but only one of them provides drinks for all inclusive guests. 45 minutes was the longest wait that is a complete turn off but again down to not having enough staff to cater for the volume of guests. The other option was to go to the empty bar and buy your drink!! Even spotted other guests bringing their own- probably not a bad idea.. The entertainment was ok but sometimes failed to grasp the attention of 9/10 year olds so you end up having to entertain them on the trampolines, pool tables or arcades which is added expense again. Having said that, the kids seemed to have enjoyed the break away. The hotel has massive potential but unless the staff are supported and cut corners are addressed I cannot imagine any improvement.