Name: Cradle Moon Lakeside Game Lodge
Address: Plot 59, Farm Zwartkops Beyers Naude Drive,, 1747 Muldersdrift, South Africa, Hartbeespoort, Hartbeespoort, Hartbeespoort, 1747, South Africa
Rating: 6

Smoking areas

Garden

Terrace

Fire Extinguisher

Outdoor furniture

General

Non-smoking rooms

Family room

Smoke Detector

Rooms

Ironing

Laundry

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet access

Internet

Bike rental

Hiking

Fishing

Sun Deck

Recreation

Parking

Swimming pool

Outdoor pool

Next to the beach

Pool and beach

Fax and copy machine

Business

Cycling

Sports

First Aid Kit

Beauty and wellness

Children's menu

Kids

Location

At the hotel

Lanseria International Airport

Grand Central Airport

O.R. Tambo International Airport

Wonderboom Airport

Cradle Moon Lakeside Game Lodge

Best service from staff. Comfortable, affordable.  Nice rooms, spacious, quite, relaxing. Amazing everytime we visit. Staff supper helpful, great communication. Dean the owner is super fantastic, close to everything.


Hartbeespoort

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6 bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

A must come... Truly unique, 

Poor Mr Mashaba. He works from early in the morning, cheerfully helping with breakfast until late at night ensuring the gate was closed after all the guests were back; seemingly with no time off.
There was a litany of problems from the gate remote and bell at gate not functioning, an apology for no tv sets due to lightning months ago, flies from the neighbouring chicken farm, being unable to unlock our door from the inside ( yet again Mr Mashaba to the rescue), no rooibos teabags (apparently no one had gone shopping), intermittent internet only in reception area, to some rooms only having hot water and no cold. 
However, the rooms were clean and beds comfortable. We never met the manager.

Not much to recommend

We booked a delux and was confirmed on the website, when arrived only std rooms available, these were not ready either, there was no one/management at reception or available on phone, we only stayed a night and requested a refund which Dean agreed on after we called a number of times, to date, in May 2021,we have received no refund, no apology. Terrible management, terrible customer service. Last message sent to Dean on the 22nd August 2018, he still owes us R2700.00.

2 years later no refund/apology for terrible stay and booking messup

We arrived but our name was not on the booking list although we had a mail from the owner. It seems the buildings were partially burnt down and they are re-building it. According to me and my wife the finishing has not been completed and therefore not suitable to rent out yet. There are no towel rails or shelf to put your toothbrush in the bathroom. The mirror is standing loose on the basin. The soap and shampoo is standing on the floor in the shower which has almost no water. The towels are almost as small as a face towel. The toilet would not fill the cistern and I had to open the lid and jiggle the insides to let the water in. 

The worst is that the room was fly infested. In the cupboard alone I counted seven. As we woke up the next morning you could feel the flies sitting on you. The bed had a heated blanket but only the one side was working. 

The dining room is on the upper level of the building with a wooden staircase that is very difficult (dangerous) for older people or people with a disability to reach. When we went for breakfast at 09:00 the poached eggs were standing since 08:00 and was blue already. We requested fresh eggs to be able to eat.

There are no supervision as the receptionist replied that the owner was not in the country when we requested to speak to him.

This "Lodge" is definitely not ready to be rented out to clients. I will not return.

Very Bad

This is suppose to be a 4 star guesthouse, but does not even compare to a normal 3 star guesthouse. 
First, no one knew about our booking, the staff working there could not call the manager as they did not have a phone and no airtime on their personal phone, we had to call. 
No room was allocated. eventually when we got hold of the manager a room was allocated. we never show the manager of owner during over stay.
We could not have a nap as the staff and guest was moving on the top deck where our room was underneath. We had a wedding that afternoon after the wedding getting to the guesthouse (1am) guest was listening to a boom box (loud Music) and we could not sleep till early morning due to the noises.
We had only one towel between myself and my husband to use.
Bad Service, Bad communication, spider webs in window corners and wall corners, dirty furniture, some light was not working in the room and only one plug was working.
Slamming of doors, shouting of staff members. disturbing of staff early in the morning, to collect the microwave as it was needed somewhere else.
I will not recommend this guesthouse to anyone.

 

Cradle Moon Lakeside Game Lodge

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