Magalies Mountain Lodge and Spa

After receiving a birthday voucher, we recently visited Magalies Mountain Lodge, and our overall experience was delightful. The onsite staff were incredibly friendly and attentive to our needs, which contributed positively to our stay. However, there are a few areas where improvements could be made. Firstly, the booking process via email could be smoother. We needed to inquire about the details of our birthday voucher (what was included/excluded, etc.) and arrival times, which could have been clarified in a concise, one-page document. This would have minimized the need for emails back and forth. Despite these minor issues, our experience at the lodge was fantastic. The onsite service exceeded our expectations, and we particularly enjoyed the spa treatments, which were among the best we've ever had. On a note of room comfort, we felt that the bed could benefit from an upgrade, particularly the pillows, and the TV was on the smaller side. Additionally, the absence of a bar fridge made it challenging to keep our waters cold. Nevertheless, these aspects did not overshadow our overall enjoyment of the room, which was otherwise perfect for our needs. In conclusion, we would wholeheartedly recommend Magalies Mountain Lodge to others and would certainly consider returning in the future. Thank you once again for a memorable stay.