Name: Quays On Timeball
Address: Timeball Blvd, Durban, 4000, South Africa, Durban, Durban, Durban, 4001, South Africa
Rating: 4

Air conditioning

24-hour reception

Elevator/lift

Security guard

General

Non-smoking rooms

Fridge

Family room

Smoke Detector

Shower

Toiletries

Rooms

Iron and board

Laundry

Safe-deposit box

Services and amenities

Restaurant

Kitchen

Microwave oven

Meals

Free Wi-Fi

Internet access

Internet

Parking

Swimming pool

Outdoor pool

Pool and beach

Conference Hall

Business

Location

At the hotel

Room amenities

Addington Beach

South Beach

Virginia Airport

King Shaka International Airport

Quays On Timeball

Durban

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6 bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

I was previously visited this place in 2010 and had a relatively pleasing experience. Based on this I decided to go again and bring additional family in a separate room with me. We planned everything in Cape Town with a person called Avril. We were assured that everything will be as before and better. I guess the signs were there that it will be a challenge as firstly she took long to get back to us and secondly she had the dates completely wrong for our arrival and literally change it on the last minute. But, we've been there before and weren't really concerned. However, we were in for a big surprise. When we got here at 2pm, normal book in time, the building manager, Bhekhani informed us one of the rooms were not ready. But we weren't too phased cause we've been here before. When the room eventually came available, after much inconvenience, it was very badly cleaned. My apartment had the worst smell ever. When enquiring what it was Bhekhani, who was generally clueless and unhelpful, explained that they cleaned the carpets and therefore the smell. He did give us a spray. This was just a start. We found a cake of dust on the bed linen and kitchen. We reported it again and again we were promised replacement stuff and a good cleaning. This did not happen and in frustration we cleaned it ourselves. Then the next day the stove was not working. We could not find the building manager, Bhekhani, the whole day and I called Avril who said he was with her and that he will attend to our problem. He came the next day first asking whether we knew how to use the stove then establishing that it was malfunctioning. He promised to have it taken to their suppliers for repairs that day. The day we were leaving the stove was still not back. So much for self catering. We made unnecessary expenses to compensate for this key absent device. Then came the clincher. We agreed with Avril that we will leave at 2 pm as our flights we late the afternoon for which we have emails to prove she agreed. She denied this and wanted us out by 12:00pm while explaining to her it was a Friday and we attended a religious obligation and will only be back at around 1 pm. She let a very rude and badly spoken individual call me at the place of worship and insult me then threaten 

A good place in a good position marred by poor service and communication.

The Quays on Timeball, are the second set of apartments I have stayed in in the Point Waterfont area. They are well furnished, with modern finishes, but the lack of upkeep of the unit meant that paint was peeling off in places, the microwave had rust, and the kitchen cupboards were peeling off. One of the bedroom doors had a lock that was virtually falling off. The above were perhaps the minor mishaps we could live with, but was certainly a failure for us was that we stayed at the units during the comrades marathon, and although the Point Waterfront team were made aware of this beforehand, they failed to advise that there was a club in the building across from our unit which would play loud music all night the entire weekend. This ruined the stay not only for the runners, who could not catch a wink the night before the race, but even the spectators tried to wallow away time to avoid trying to sleep through the noise.

Lots of potential, lacks in delivery

What once must have been one of the most spectacular places to stay in, has become an absolute death trap for residents. Maintenance has been so neglected both in and outside the rooms, that there are serious health hazards being exposed everywhere.from open electric wires, to rusted poles, to broken showers. Just about everything including air-conditioning in the heat of Durban was in not working. What made matters worse, was the absolute lack of a proper cleaning service. Rooms stood for days dirty, we had to negotiate everyday for clean towels...and to crown it all, not even this poor service was provided on new years day. The cleaning staff must have been off themselves on that day. This for a four star establishment. Not worth one star I am afraid.

Quays On Timeball

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