Name: Centurion All Suite Hotel
Address: Corner Main & Frere Road, Cape Town, Cape Town, Cape Town, 8050, South Africa
Rating: 5

Shopping on site

Elevator/lift

Smoke-free property

Terrace

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Meals

Free Wi-Fi

Internet

Sun Deck

Recreation

Parking

Free parking nearby

Pets Not Allowed

Pets

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Three Anchor Bay

Milton Beach

Cape Town International Airport

Centurion All Suite Hotel

Cape Town

I had the misfortune of visiting this place to get a copy of the key for the public park opposite as recommended by Parks and Forest Department Cape Town.  The security on the front desk explained that he would not let me do it without his boss's consent.his boss being . Dennis..the building manager. I asked if his boss was in, at which point he went to speak to him. Fortunately for me, a resident of the building was also at the desk and overheard my request.  The next moment Dennis comes storming around the corner shouting at me, very aggressive and rude, refusing to hand the key over( it is a public park)   refusing to speak to the person from City of Cape Town parks, and was downright offensive.  To say both myself and the resident were shocked is an understatement.  She immediately apologized..not her fault and said that she would raise this with one of the trustees.. she witnessed the whole interaction. The phone number on their website does not work. There are no signs for a management company, so I have drawn a blank in terms of retribution for this unacceptable behaviour.  I see from their reviews that this place is somewhat underperforming. I can totally understand why. As a result, the Cape Town Parks department are now going to change the lock on the public park and indicated that this was not the first incident . So unnecessary.

Shocking and aggressive manager

STAY AT CENTURION CAPE TOWN – APARTMENT 104
TOTAL MISREPRESENTATION AND  DISAPPOINTMENT!
The apartment was grubby to say the least. The photos portrayed in the advert were totally misleading and misrepresented. I have taken photos of the apartment as I found it.
The linen was threadbare and the towels were less shabby. One tug and they could all be torn apart. 
The furniture left much to be desired (pictures available) and should be discarded. I would be ashamed to donate such to a charity. The bed was more than horrific and contributed to severe back pain.
Upon arrival several lights in the living area were not working and the bedside lamp closest to the bathroom was so dull that should a patron wish to read at night it would have been impossible.
The owner and host said he only replaced globes when they were ‘totally out’. He did replace that globe and the ones in the lounge area.  He brought new towels which he told us he had found in the storeroom?
The bed upon arrival had been so badly made up that it appeared there was a redundant sheet thrown horizontally across the bed beneath the duvet. For this the owner had some irrelevant excuse and proceeded to redo the bed in front of us. Furthermore, he continued to give us a lecture on how a bed should be made???
There were approximately seven hangers for a couple staying for two weeks but there were many hooks without hangers!!!
The door to the bathroom did not close easily nor properly and made a dreadful noise that once in bed at night you were disinclined to go to the lavatory lest you wake your spouse. For this the owner and host was ready and available with an excuse.
Above the sink there was mold and I was continuously cleaning in this area. At all other apartments at which I have stayed the hosts have left both a clean apartment as well as cleaning materials. There was nothing in this apartment. Cupboard door handles mismatched or did not close.  
When we complained to the host and owner his answers were flippant and said the photos were representative of the accommodation. I have photos to disprove this. 
In an email to the host and owner my spouse itemized all the above and more and asked for a reduction of R5000, the former was prepared to give us only R1000. This is totally unacceptable. 
On vacating the premises, I informed the host and owner of my displeasure and his mantra once again was ‘the photos were representative of the accommodation’. This is totally misleading and untrue. The best part of the Centurion was Khanya the hairdresser who gave of his best.

APPARTMENT 104 AN ABSOLUTE DISASTER

I was disappointed at the fact that...yes, i did mot understand the details of the bookings... but i was told to use the towels for the entire 3 nights or have them washed at the laundry across the road, at my cost.This treatment threw me off....

TOWELS DISASTER

Convenient

This room 711 we stayed in was out dated and are in desperate need of up grading.  The bed cover's clips don't close.  the bathroom sink is cracked and the doors uneven and sagging.  All the cupboard doors need oil.  PLEASE upgrade  and the windows can not close properly.  The wind was blowing and singing the whole night.

Room 711

This was the worst experience I had in a very long time, not only was the manager unprepared for our visit but the facilities were not functioning correctly. We had to wait more than a week for the deposit to be paid back which isn’t acceptable.

Will never go back

All aspects of our accommodation, area, hosts was absolutely outstanding. I can absolutely recommend it and our hosts the Stochs. The accommodation was clean and the reception area always friendly and did their best to be most helpful.

CENTURION ALL SUITE HOTEL

Basic room in a good location. For the price you cannot complain.

You are told during check in by the owner that you are expected to keep the place spotless - there is no servicing of the apartment. I was shown all the cleaning tools that I should use however no washing liquid is provided and you are only afforded half a toilet roll for your entire stay. You will be expected to go to supermarket to buy toilet roll and cleaning aids. This is not my idea of a holiday if you are expected to do house shopping and clean the flat everyday. The towels have human hair on them and the towels and bed sheets are stained.The apartment was very basic, shoddy and cold! The noise levels were horrendous on everyday of my 6 day stay as there are noisy neighbors and constant major renovations happening. Don't expect to sleep late in the mornings! I discovered that the satellite TV only had a few channels working and the owner, Vaasi, tried to fix it as he agreed that the main movie channels were supposed to be working but the week had ended and still no success on the DSTV. The building and apartment is old and needs some maintenance. One morning I had to complain of no hot water and was approach by unfriendly staff and attitude from the owner. I truly felt unwelcome and not safe throughout my stay. Don't forget to take out the trash before you leave as this might cause drama as seen in previous reviews. Certainly not my idea of a relaxing fun holiday. The mountain view and location were the only positives.

Not if you want an actual vacation...

Hidden fees , rude reception and below par room.Upon arrival, we were rudely received by a grumpy person, who accused us of being unreasonable, racist and con artist trying to take advantage of the management. The person at reception gave us the the run down when we arrived, a breakage deposit was paid, but after that the other fees that were not 'obvious' were suddenly being requested. Parking fees , and late checking in fees ( when the website clearly states checking in closes at 12 am) we arrived at 10pm (we called at 4pm to say what our ToA would be) and we were told it cost extra to check in after 8pm. When we questioned these fees, the person at reception told us we basically staying for free and we should just pay up. The other statement such as racists and unreasonable con artist trying to push the management around. The room had dodgy bedding and no heating or aircon. The room very drafty as the windows doesn't seal very well and the furniture was really of low quality. Elevator broken half the time,and we took the service elevator or stairs mostly.

Centurion All Suite Hotel

Main amenities of the hotel

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Available rooms

Location

Description of the hotel

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Check-in terms and conditions

Paid on the spot

Payment